I was a bit worried about ordering from Jonzara. There were not many reviews and I didn't know of the company. However, my experience has been very positive. The item I ordered came promptly. It was a... Se mer
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Det här tycker kunderna
Visited the Lisburn store without appointment but they ushered us upstairs to the occasion department without a bother. The girl was so lovely an I didn't even get her name. Nothing was a bother to he... Se mer
I ordered the same item in two sizes with the intention of returning one, which is pretty standard when shopping online. Unfortunately, I had an unexpected family issue that delayed my return slig... Se mer
Företaget har svarat
Accidentally found Jonzara online then purchased two Charlie Bears from them. They had a great deal on for Black Friday, and their delivery was very quick and items well packaged. Highly recommend t... Se mer
Företagsinformation
Skrivet av företaget
Jonzara specialising in clothing for women for any occasion. From everyday wear to a mother of the bride/grooms special moment.
Kontaktuppgifter
Bow Street 20, BT28 1BN, Lisburn, Storbritannien
- +44 (0) 2892 661688
- jonzara.co.uk
3,5
Medel
23 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Pleasantly surprised- prompt, efficient service
I was a bit worried about ordering from Jonzara. There were not many reviews and I didn't know of the company. However, my experience has been very positive. The item I ordered came promptly. It was at a (slight) discount and I couldn't find it anywhere else. Yes, I would order from them again.
17 juni 2026
Omdöme utan inbjudan
Refund refused
I ordered the same item in two sizes with the intention of returning one, which is pretty standard when shopping online. Unfortunately, I had an unexpected family issue that delayed my return slightly. The item I sent back was in perfect, unused condition—but because it arrived just a few days outside their 28-day return window, they refused to issue a refund.
While they may be technically within their policy, the complete lack of flexibility or understanding is really disappointing. Life happens, and a good company should be willing to show some compassion in situations like this—especially when the item is clearly resellable.
This experience has left a very negative impression, and I won’t be shopping with them again. Poor customer service and zero goodwill.
13 april 2026
Omdöme utan inbjudan
Svar från Jonzara
Hi Laura,
I am very sorry you were disappointed we did not authorise your refund which was outside of our returns policy.
When your return was received the order history was reviewed and the order was subsequently returned to you with the following explanation enclosed.
"Hello Laura
We have returned your Order.
Our returns policy allows items to be returned within 28 days of delivery; your Order was delivered to you on the 21st of February which in this case ended on 21 March. Unfortunately, the item was returned 10 days after this period had closed.
While we do try to be flexible where possible—particularly if a customer contacts us in advance to advise of a delay—we must apply our policy consistently to ensure fairness for all customers.
As a result, we’re unable to process a refund for this order, as it falls outside our returns policy on this occasion.
We apologise for any disappointment this may cause and appreciate your understanding.
Kind regards,
Jonzara Customer Service"
Had you contacted us in advance to make us aware of a potential delay, we could have discussed extending the returns window slightly.
There was also no note on your returns form from you acknowledging the delay or advising a reason; it was just stated the item was too big. Therefore, we had to follow the policy to ensure a fair and consistent approach to all customers.
I appreciate you are disappointed with the outcome but trust that you understand that as a business we must uphold our policies as standard.
Kind Regards,
Kirsty
Do not shop here
Bought a pair of Robell trousers for £44.99, the fabric degraded after 3-4 wears and careful washing. Jonzara inspected the trousers and decided it was normal wear and tear. I would definitely recommend shopping elsewhere for better quality clothing and customer service/returns policy. Primark trousers would last longer!
Update: The response from Jonzara below contains information that is completely new to any communication I've had with them. Furthermore, I am well within my rights to have items professionally altered once I've bought them - and this should not have caused any additional wear and tear if the trousers had been good quality. Please don't bother responding further, since you are now inventing things I've said. The bottom line is that you don't stand by the clothes you sell and you also refused to follow things up with the manufacturer, who advised me to pass on their contact info to you.
9 mars 2026
Omdöme utan inbjudan
Svar från Jonzara
Thank you for your feedback.
I am sorry you were unhappy with the outcome of your query. You contacted us in January 2026 to advise us there was an issue with the garment you purchased in June 2025. We immediately asked you to return them to us for inspection and provided you with a Freepost Returns label. You stated that the garment was purchased and then altered in both length and at the waist as it was your work uniform so fit was very important to you. Whilst alterations may not affect the wear of the garment directly the implication of significant changes to the garment for uniform purposes imply more wear than just 3-4 times as did the condition of the garment when returned to us. The note within your return also stated that you’d further delayed returning them to us as you’d had to continue wearing them until replaced.
The garment was fully inspected by all senior management and based on the age and wear; it was deemed there was no manufacturer fault. The garment was returned to you along with communication advising on the outcome.
Whilst I appreciate you are disappointed with the outcome; we cannot refund a worn item that does not have a manufacturing fault.
Kind Regards,
Kirsty
Parcel came in the timeframe I paid for…
Parcel came in the timeframe I paid for and the product was exactly what I wanted.
15 december 2025
Omdöme utan inbjudan
Jonzara is a trusted shop
Jonzara is a trusted shop. Delivery is quick- refunds a few days after returning. Free returns as well. I do not have a problem with buying & returning to Jonzara. What more could you want from a shop that sells higher brand clothing!!
25 oktober 2025
Omdöme utan inbjudan
Delayed refund
My mum bought dresses to try on for my upcoming wedding in December. She bought two from Jonzara and another brand. She tried both on and they didnt fit. So she returned both. The other brand refunded a week later. Jonzara is yet to refund and it is now almost 4 weeks since the dress was received.
She bought a second dress from Jonzara a couple of weeks later which also didnt fit. She then returned it.
She spoke to customer service today who claimed the dresses had some “grease marks” on them. First of all the dresses were received and returned weeks apart so i dont see how they would have identical marks on them. Secondly , the dress from the other brand was tried and returned at the same time as the 1st Jonzara dress and yet the other brand never reported these so called marks. Jonzara is trying to pull a fast one and i need others to know because you might experience such nonsense from them as well. Have shame Jonzara.
3 november 2025
Omdöme utan inbjudan
Received order so fast!
I live in the Republic of Ireland so wasn't expecting my order to be delivered in less than two days. Exceptional service
21 april 2025
Omdöme utan inbjudan
Excellent
Accidentally found Jonzara online then purchased two Charlie Bears from them.
They had a great deal on for Black Friday, and their delivery was very quick and items well packaged.
Highly recommend this company.
29 november 2024
Omdöme utan inbjudan
Impressed
I have now used Jonzara x2
Ordering is easy and delivery is prompt.Returns are free and easy to carry out. Unfortunately I was unable to arrange collection from my house in London UK but the process was still simple.
Sorry to say that so far the items I have ordered have either not fitted or the colour is not what I expected.I would like to be able to contact someone to discuss this. I am a big fan of Betty Barclay but when I compare the new BB with my old BBs the new are bigger. I think maybe the fit has changed and does not fit me so well.I will try another order but dont want to waste Jonzara's time
12 juli 2024
Omdöme utan inbjudan
Absolutely amazing 👏
Omg I just received my Veni Infantino MOG dress it's absolutely stunning, beautifully packaged and quick free delivery. The price was amazing too. I would definitely recommend this retailer thank you so so much xx
2 maj 2024
Omdöme utan inbjudan
Good shopping experience
Good shopping experience, no issues, items were delivered on time and with no issues.
5 januari 2024
Omdöme utan inbjudan
Great service & delivery
Never heard of them before so I was a little nervous, but I was looking for a specific Handmade Soap Company room spray and they had them in stock. I took the risk, and they delivered today. Excellent & speedy service and I’m really happy with my sprays. I’ll definitely use them again.
2 december 2023
Omdöme utan inbjudan
Jonzara lisburn
Visited the Lisburn store without appointment but they ushered us upstairs to the occasion department without a bother. The girl was so lovely an I didn't even get her name. Nothing was a bother to her an she couldn't do enough to help us an I'm a very fussy customer. she even held 2 dresses until the next day until I made up my couldn't recommend this shop enough.
3 augusti 2023
Omdöme utan inbjudan
Stunning Fee G femininy dress
Stunning Fee G femininy dress. Fast delivery. Great shop. Very happy .Great price and very good quality items
27 maj 2023
Omdöme utan inbjudan
Amazing Company to deal with
Amazing Company to deal with. Polite, courteous and helpful staff. Prompt service.
2 februari 2023
Omdöme utan inbjudan
Brilliant company
Brilliant company, answered a query that I had very quickly and order arrived safely. Thank you very much 😄
2 december 2022
Omdöme utan inbjudan
Disappointed that my order was…
Disappointed that my order was cancelled. Makes no sense to me to advertise products that are not in stock.
30 september 2022
Omdöme utan inbjudan
THE BEST!
Fabulous company to buy from - excellent service and they deal promptly with any problems. Unhesitatingly recommend!!!!
17 augusti 2022
Omdöme utan inbjudan
wedding outfit
Excellent advice today when buying a wedding outfit in Lisburn Jonzara even down to technical help on mobile from Kirsty!
Thank you ladies.
24 april 2022
Omdöme utan inbjudan
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