I contacted customer service after recently purchasing a pair of pearl earrings that had become faulty after a few weeks. A member of staff speedily replied and was able to quickly solve my problem by... Se mer
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Det här tycker kunderna
Never buy from again. Tracking info absolute rubbish. Tracking number didn't exist. No contact number only email and all you get is automated replies. Item eventually arrived in a battered t... Se mer
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Absolutely avoid! Item never delivered, customer service unresponsive. Of course they still charged my card. Fraudulent behaviour. They really should be out of businesses. Do not support such an appa... Se mer
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Quick dispatch, quick reply from customer service, all my items were present and correct! My tiara is especially beautiful, and I loved the black friday sale after shopping the same items with next an... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Find a great collection of womens designer jewellery at Jon Richard. We offer a wide range of womens designer accessories online
Kontaktuppgifter
Tilson Road, M23 9GF, Wythenshawe, Storbritannien
- jonrichard.com
3,1
Medel
101 omdömen
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I bought a Bracelet for my friend on…
I bought a Bracelet for my friend on her birthday, although it get delayed, but she love it so much.
10 april 2026
Omdöme utan inbjudan
It was an extremely professional…
It was an extremely professional experience,not only in customer service but also in the presentation of the product itself quality was outstanding and I will definitely be making more purchases from you
2 april 2026
Omdöme utan inbjudan
Ordered a necklace silver 925 on Jon…
Ordered a necklace silver 925 on Jon Richard website along with other jewellery. The necklace did not arrive with the order. I immediately emailed customer service who arranged a replacement delivery. My necklace arrived and I love it. Thank you
3 februari 2026
Omdöme utan inbjudan
NEVER ORDER - CAME BROKEN AND NO CUSTOMER CARE
This has now been resolved. I recommend dm’ing the team directly on instagram as I got quicker response and was sorted swiftly.
3 mars 2026
Omdöme utan inbjudan
Svar från Jon Richard
Hi
We’re very sorry for the issues you experienced. This matter was fully resolved. During the busy festive period, our response times were longer than usual, which we had communicated to all customers at the time.
We always aim to resolve any order problems promptly via email, and we appreciate your patience while we addressed and resolved this for you.
Never buy from again
Never buy from again.
Tracking info absolute rubbish. Tracking number didn't exist.
No contact number only email and all you get is automated replies.
Item eventually arrived in a battered thin cardboard box. And the item inside in a jiffy bag.
Im sure the missis would love to open a wrapped jiffy bag.
Will take great pleasure in never buying jewellery from you again .
Dont know how the problem has been resolved you did nothing
22 december 2025
Omdöme utan inbjudan
Svar från Jon Richard
Hi,
We’re sorry to hear your experience and are glad this matter has since been resolved. All our jewellery is shipped in bubble wrap / a sealed bag to prevent damage or possible entanglement during transit.
Please note we do not have a customer service phone line. Even during the busy festive period, when response times were slightly longer, our team worked hard to respond and resolve enquiries as quickly as possible!
Beautiful gift sets
Beautiful gift sets. Very helpful team who helped me when I made an error. Super fast dispatch too.
19 december 2025
Omdöme utan inbjudan
Svar från Jon Richard
Thank you so much for your kind words!
We’re delighted to hear you love the gift sets and that our team could help you so quickly. Fast dispatch and excellent service are always our priorities, and we really appreciate you taking the time to share your experience. We look forward to helping and seeing you again in the future!
Missing item, poor quality
I have received my order today and 1 of the jewellery sets are missing as well as none of the others even gift boxed as stated on the invoice. These are Christmas presents and I now find myself with only tomorrow to go out and find a replacement for the missing set and gift boxes to present the other sets in. First time ordering from the company and will never order again. No contact number only email and they are only available Monday- Friday 9-4pm!
14 december 2025
Omdöme utan inbjudan
Svar från Jon Richard
Thank you for your feedback.
We’re very sorry for the frustration this situation caused, particularly during the Christmas period, which is our busiest time of year. During this peak season, response times were longer than usual, we also experience a influx of last minute orders, however our team worked hard to respond to all enquiries as quickly as possible.
We do not operate a customer service telephone line. Our support is provided via email only, during working days/hours.
We’re pleased to confirm that this matter has since been resolved. We appreciate your patience and the opportunity to put this right.
Ordered directly from their website and…
Ordered directly from their website and was sent an incorrect (cheaper) item and would not respond to any emails. The phone line is always busy and then disconnects. They're either completely incompetent at running a business or scam artists. I have reported them to BBC Watchdog and would recommend the same to anyone else who's experienced similar difficulties. DO NOT ORDER FROM THEM.
I will also be writing to Next and telling them about what type of company they are trading with.
16 december 2025
Omdöme utan inbjudan
Svar från Jon Richard
We’re very sorry to read this and understand how upsetting it is when an order doesn’t arrive as expected. This is not the experience we want any Jon Richard customer to have.
At this time of year our customer service team is experiencing a much higher volume of enquiries, which can unfortunately result in slower response times.
We would really appreciate the opportunity to look into this for you. Please contact us via social media with your order details so we can review the situation and assist you as quickly as possible.
Kind regards,
Jon Richard Team
Order items on the 28th November
Order items on the 28th November.
Goods not received. Sent several emails on the 10th December chasing up order no response until the 16th December. I replied to their email and I am still waiting for answers. Appalling service ever.
18 december 2025
Omdöme utan inbjudan
Svar från Jon Richard
Thank you for your review, and we’re very sorry for the frustration this has caused. We understand how disappointing it is to be waiting for an order and for a response.
Orders placed during late November and December fall within our busiest period, and while this doesn’t excuse the delay, it has unfortunately impacted response times. We apologise for the lack of communication you’ve experienced.
To help us escalate this for you, please feel free to reach out to us via our official social media channels with your order number and we’ll be happy to look into this as a priority.
Kind Regards,
The Jon Richard Team
Excellent customer service …
Very disappointed with the earrings I ordered. £5.95 for delivery? They were barely big enough to fit a small child let alone an adult. Although I was disappointed with the earrings I have to say Jon Richards customer service is brilliant they contacted me apologised and offered me a free return and refund.
16 december 2025
Omdöme utan inbjudan
Svar från Jon Richard
Thank you for your feedback, and we’re sorry to hear you were disappointed with your earrings. We understand how frustrating it is when an item doesn’t meet expectations, particularly in relation to size.
Our product descriptions include measurements to help customers choose with confidence, but we appreciate that this can still be disappointing once the item arrives. Your comments have been noted and shared with the relevant team.
If you’d like to discuss a return or exchange, please contact our customer service team via email at customerservice@jonrichard.com.
Kind Regards,
The Jon Richard Team
Absolutely avoid
Absolutely avoid! Item never delivered, customer service unresponsive. Of course they still charged my card. Fraudulent behaviour. They really should be out of businesses. Do not support such an appalling business and do not shop there
EDIT: the business took the time to reply to my review, but still nobody bothered to reply to my multiple emails chasing my refunds. Shameless really
17 december 2025
Omdöme utan inbjudan
Svar från Jon Richard
We’re very sorry to read this and understand how upsetting it is when an order hasn’t arrived and communication feels delayed. This is certainly not the experience we want for our customers.
We would like to reassure you that Jon Richard is a legitimate business and we do not engage in fraudulent behaviour. Payments are only taken for genuine orders, and delivery issues are most often related to courier delays, particularly during peak trading periods.
Our customer service team has been experiencing a significantly higher volume of enquiries at this time of year, which can unfortunately lead to slower response times, though we do not intentionally leave messages unanswered.
We would genuinely like the opportunity to investigate this for you. Please contact us via our social media pages with your order details so we can look into this as a priority.
Thank you for bringing this to our attention.
The Jon Richard Team
It was amazing n beautiful 😍 I would…
It was amazing n beautiful 😍 I would 100% recommended this place its worth
Of buying a nice jwellery ♥︎
Thanks
Ash
10 december 2025
Omdöme utan inbjudan
Svar från Jon Richard
We greatly appreciate your feedback. Thank you for shopping with us at Jon Richard
Bought a bangle through Argos from Jon…
Bought a bangle through Argos from Jon Richards Jewellery which when it arrived was too tight for me. Contacted Argos for a return and was told that Jon Richards was a third party supplier and that they would contact me directly to make a return case and you guessed it no contact from them at all and I have been back and fro with Argos trying to sort this and even been back to Argos store to be told sorry can't help. Had I read reviews of Jon Richards Jewellery I would not had purchased it through Argos Direct and as Argos advertised and sell from this company I think Argos should be far more helpful in putting any problems right instead of passing the buck. Not the Argos I used to know.
18 november 2025
Omdöme utan inbjudan
Svar från Jon Richard
Thank you for your email and for bringing this to our attention. We’re very sorry to hear about your experience while trying to arrange your return.
As your purchase was made through Argos, they act as the retailer for the transaction and manage the returns process in line with their own policies and systems. While we are the third-party supplier of the jewellery, returns for items purchased via Argos Direct are typically processed through Argos directly.
That said, we completely understand how inconvenient this situation must have been for you. This is certainly not the experience we want associated with our brand. I am aware this has since been resolved however.
We appreciate you taking the time to share your feedback.
Beautiful jewellery, fast and amazing service!
I contacted customer service after recently purchasing a pair of pearl earrings that had become faulty after a few weeks. A member of staff speedily replied and was able to quickly solve my problem by sending out a replacement pair. I am very impressed by their service and would highly recommend this online store. Thank you so much!!
24 november 2025
Omdöme utan inbjudan
Svar från Jon Richard
Thank you so much for your kind feedback! We’re thrilled to hear that your replacement was received promptly.
We really appreciate your recommendation and hope you enjoy your new pearl earrings!
Great customer service
Ordered silver earrings and one broke when taking it out packet. After a few emails got sorted with a replacement set. Thanks
24 november 2025
Omdöme utan inbjudan
Svar från Jon Richard
Thank you for your feedback!
We’re glad to hear that the replacement set was sent promptly and that the issue was resolved. It’s our goal to provide beautiful jewellery and quick, helpful service, and we’re delighted that we could put this right for you! :)
Stay away, don’t buy anything
Ordered some pearl earrings for my daughters wedding twice on separate occasions of Jon Richard website, both times when checking the tracking number on Royal Mail it said it had been delivered, but it wasn’t, tried to get in touch with them via email, they just ignored them, googled Jon Richard’s it came up with a phone number, phoned it, it wasn’t even their phone number
24 november 2025
Omdöme utan inbjudan
Svar från Jon Richard
We’re very sorry to hear about the issues you experienced with your orders. Please rest assured that this matter has since been fully resolved.
To clarify, we do not operate a customer service telephone line. Support is provided via email only. Our team works hard to respond to all enquiries promptly, and we kindly ask customers to allow 2–5 working days for a reply.
Once parcels leave our warehouse, they are handled by third-party delivery services such as Royal Mail. On rare occasions, delivery issues can occur, and when they do, we investigate immediately and work to put things right.
We sincerely appreciate your patience while this was resolved and hope your daughter enjoyed her special day. Ensuring our customers receive their orders safely and on time is always our priority.
Customer Service Resolved My Issue
My order went through as a double payment, the Jon Richard team helped me resolve this issue and within the week had refunded me. I was initially a little worried as there is no telephone number to speak to customer services in person, however, the team always responded quickly via email which is fantastic and I really appreciated this as I was super stressed :)
4 november 2025
Omdöme utan inbjudan
Svar från Jon Richard
Thank you for your kind feedback. We’re delighted that your double payment issue was resolved promptly and that our team could help put your mind at ease. :)
We do not operate a customer service telephone line-support is provided via email only. Our team works hard to respond as quickly as possible during business hours, and we’re pleased that we were able to resolve this for you as soon as possible.
We really appreciate you taking the time to share your experience and are glad we could make the process as stress-free as possible.
Ordered from Debenhams Earring broke…
Ordered from Debenhams Earring broke when removed from card.Sent back and requested a replacement to be sent ,within days replacement was received and I’m so happy .
Please don’t be put off by ordering from them are are actually really good and I’m very impressed with the service.
So happy to have another pair,and what a lovely surprise that you had more to replace the faulty one.
Thanks so much!
Much appreciated
24 september 2025
Omdöme utan inbjudan
Svar från Jon Richard
Thank you so much for your kind review! We’re delighted that your replacement earrings arrived quickly and that you’re happy with them. It’s always our goal to ensure our customers receive beautiful jewellery and excellent service, even when issues arise.
We really appreciate you taking the time to share your experience and are thrilled that we could turn this around for you!
I’ve previously had issues when…
I’ve previously had issues when ordering Jon Richard items via Debenhams and on that occasion Jon Richard sorted it. However I’ve had another issue with items ordered for my daughter’s wedding which is in three days and the drama has been ridiculous. I order a lot from this company and will never order again. What I have ordered that came will be returned as I’m a loyal customer but this was a joke. I can shop with businesses that care about their customers instead. The amount of time wasted with mixed messages and nonsense is ridiculous. Clearly they are happy to loose my business.
8 oktober 2025
Omdöme utan inbjudan
Svar från Jon Richard
We’re very sorry to hear about the issues you experienced with your order. We completely understand how stressful it must have been. Please be assured that we take all customer concerns seriously, and we regret that this occasion did not meet the high standard we aim to provide.
While we worked to resolve this matters promptly, we recognise that the experience was not convenient. We truly appreciate your loyalty over the years and are sorry that this incident has impacted your confidence in us.
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