Wrong size fins arrived(fixed)
I ordered a pair of Mares Avanti Quattro+ fins in size S, but unfortunately received XS instead.
I tried calling the shop several times, but I couldn't reach anyone, so I had to contact them by email instead, and I’m now waiting for a response. Receiving the wrong size is quite disappointing, especially when it is difficult to get in touch with customer service.
The order itself arrived fine, and thanks for the sweets included in the package - that was a nice touch. :) But for now, considering the incorrect item and the communication issue, I can only give 2 stars.
I hope the shop responds quickly and resolves the issue. If everything is handled smoothly, I'll be happy to update my review.
**Update:** The shop responded very quickly after I contacted them and handled the issue perfectly. They sent me a replacement pair of Mares Avanti Quattro+ fins in the correct size S, so everything has now been resolved.
Mistakes can happen, and what really matters is how a company deals with them. In this case, I’m very happy with how quickly and professionally they sorted everything out.
The original order arrived well packed, the replacement was sent promptly, and the sweets included in the package were a nice touch too. :)
I’m happy to update my review to **5 stars**. Thanks again for the great customer service!






