My granddaughter used these (her mum had 2 to change with in the middle of the night) and it saved so much time, trouble and stress (for the little one as well). It got her through all the bed wetting... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great product and have been using their mats for many years. Always good communication and prompt delivery. People may consider the product expensive, but compared to the costs of washing sets of bed... Se mer
Företaget har svarat
Joizi have made my life bearable since I discovered them about 18 months ago. It has meant my seriously ill husband can enjoy the odd night away without the embarrassment of a wet bed; it has meant th... Se mer
Företaget har svarat
Love the joizi pad, works really well and washing lovely, would have been 5 stars but has shrunk in the tumble dryer. Drying is advised on the instructions so followed but has shrunk a fair bit and do... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At JOIZI, we care about making your everyday life easier. We're the official UK and European distributors of PeapodMats: revolutionary waterproof bed pads that stay on top of bedsheets without straps. The ultimate product for incontinence, bedwetting, potty training and more!
Kontaktuppgifter
5 South Charlotte Street, EH2 4AN, Edinburgh, Storbritannien
- hello@joizi.com
- joizi.com
4,8
Utmärkt
131 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
there was a problem with otder and they…
there was a problem with otder and they sorted it out really quickly
21 februari 2024
Svar från JOIZI
Hi Kim,
Thank you so much for your kind words! We're very happy that we managed to resolve your delivery issue quickly and to your satisfaction.
Wishing you all the best,
Team JOIZI
Svar från JOIZI
Thank you for your kind words, we're delighted to read that you find PeapodMats useful!
Excellent item
Quick delivery. Delighted with product, very well made and good quality.
24 januari 2024
Svar från JOIZI
Hi,
Thank you for your lovely review and very kind words! We're happy to read that you're delighted with your PeapodMat.
All the best,
JOIZI
Makes life easier x
This is my second peapod mat x this one is a large so I can use it on my daughters double bed x if she gets wet through the night it’s so easy to replace and you don’t have to take off the bed sheets x they’re really handy to have x
28 december 2023
Svar från JOIZI
Thank you for your fantastic review, Angela! We're very happy to read that you find your PeapodMat handy to have and it's making your bed changes so much easier.
All the best, Team JOIZI
Makes life easier
24 november 2023
Svar från JOIZI
Thank you for your lovely review, Caroline!
All the best, Team JOIZI
I keep getting reminders to fill out a…
I keep getting reminders to fill out a review and still haven’t received my order would appreciate a response to my email.
24 november 2023
Svar från JOIZI
Hi Claire,
Thank you for another review from you and again, we're very sad to read about your experience. Please accept our apologies for the email you received asking you to review your order. Rest assured we're looking into this as you shouldn't have received it before your order arrived!
Your email was replied to promptly after we received it on Saturday night - please check your spam folder in case our reply ended up there for some reason.
Most sincere apologies for the inconvenience and thank you for your patience while we're working on your pre-order.
Kind regards,
Team JOIZI
Does not stay put
Appears not to soak through, but unlike in the videos my may does not stay put for my son. If he moves in the bed it rolls up and bunches , so the bed is not always covered. I’ve tried placing shoulder height and head height but it just doesn’t stay put.
Slightly disappointed as I got this so I didn’t need to use the tuck in ones as I have a bad back.
24 november 2023
Svar från JOIZI
Hi Wendy,
Thank you for your review but we're very sorry that you're not fully happy with your mat!
What you're describing certainly shouldn't happen. Rest assured that we'll do all we can to help you get this resolved. Could you please get in touch with us at hello@joizi.com and let us know your son's age and what bed size are you using the PeapodMat on?
We're looking forward to assisting you and resolving the issue for you.
Kind regards,
Team JOIZI
Svar från JOIZI
Thank you for your kind words, Mark!
Having confirmed my order for one item
Having confirmed my order for one item, something flashed up with an offer, I clicked on it, the order value was doubled with no option to cancel it
22 november 2023
Svar från JOIZI
Hi Arwenna,
Thank you for your review and we're sorry you feel this way.
We indeed have an option to add another item to your basket at check out and give customers a choice - this offer can either be accepted or declined. Once you place your order, you promptly receive a confirmation email that contains an email address to get in touch with us. We also have a 'contact us' page on our website, from where you can send us a message easily. We reply to emails and messages in a very timely manner and if you wanted to change your order in any way, we would have been very happy to do that for you.
We hope you have been enjoying the PeapodMats you received a couple of days after placing your order. If you, however, wish to return your unused mat, please send us an email at hello@joizi.com and we'll be happy to help.
We're here if you have any questions or require any assistance.
Kind regards,
Team JOIZI
Svar från JOIZI
Hi Lisa,
Your review has made our day! Thank you so much.
All the best,
Team JOIZI
Delivered quickly, great product
Delivered quickly. Great product. I used for potty training but bought the bigger ones for myself as get bad night sweats and have to use creams so this protects the mattress. It is really soft and doesn't slip about.
17 november 2023
Svar från JOIZI
Thank you for your lovely review, Sally! We're very happy to read that you love your PeapodMat and it helps you protect the mattress.
All the best,
Team JOIZI
Keeps the bed dry and is easy to…
Keeps the bed dry and is easy to change. Brilliant!!
30 oktober 2023
Svar från JOIZI
Thank you for taking the time to leave us such a fantastic review, Stephen! We're super happy to read that you find your PeapodMat brilliant. Thank you, once again! Team JOIZI
Very helpful
26 oktober 2023
Svar från JOIZI
Thank you so much for your kind words, Alison! All the best, Team JOIZI
Where is my order??!!!
27 september 2023
Svar från JOIZI
Hi Sean,
Thank you for your review, however we really wish you reached out to us directly first, providing us with the opportunity to promptly address and rectify the issue experienced. As a very small company, we take immense pride in our commitment to exceptional customer service. Reviews such as yours have a significant impact on our reputation and we genuinely value the opportunity to resolve any matters in an efficient and personalized manner.
To address the issue you've raised, we are taking immediate action. You will be shortly receiving an email from us and kindly ask that you confirm your delivery address when you reply. This information will enable us to contact the courier and obtain an update on the status of your order. Rest assured that as soon as we have this information, we will provide you with a resolution.
We're looking forward to assisting you,
Team JOIZI
EDIT: Hi Sean, we're still waiting for your email reply to be able to help you resolve the issue with your delivery. Please reply to our email or get in touch with us at hello@joizi.com and confirm your delivery address.
After waiting almost a week for your reply, we have cancelled your order and processed a full refund.
Svar från JOIZI
Thank you, GA, for your lovely review! Super happy to read that you rate our service so highly!
All the best, Team JOIZI
great product
Swift delivery and mat does exactly what it is meant to, giving my child confidence to go without night pull-ups and making life much easier when accidents happen
28 augusti 2023
Svar från JOIZI
Thank you, Jackie, for your lovely review! We're happy to read that PeapodMats have given your child confidence to go without night pull-ups!
Wishing you and your family all the best,
Team JOIZI
Great product!
23 augusti 2023
Svar från JOIZI
We're so glad you think so! Thank you for your review :)
Svar från JOIZI
We're always happy to read such great reviews - thank you so much!
Team JOIZI
Great product
I have purchased several times from Joizi the peapods are a brilliant idea both for the beds and for the leather sofas... elderly parent who needs extra protection do to spills and accidents so much nicer than having the disposable white ones..
18 juli 2023
Svar från JOIZI
Hello Susan,
Thank you very much for your lovely review! We're happy to hear that the PeapodMats are working for your elderly parent and are doing a great job protecting the bed and the sofa.
With best wishes to you and your family,
Team JOIZI
Great company, good customer service, really helpful.
Joizi as a company have been really helpful, after an initial misunderstanding with a lost email. Their customer services is superb and they really do focus on the consumer's happiness. The product itself I wasn't happy with but that isn't Joizi's fault and they assisted with my return and exchange. Thank you.
25 juli 2023
Omdöme utan inbjudan
Svar från JOIZI
Hi Lindsay,
Thank you so much for your honest review! We're very happy to read that the issue has been resolved to your satisfaction. Please reach out by email should you require any further assistance.
All the best to you and your family,
Team JOIZI
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