Rooster  Omdömen 601

TrustScore 4 av 5

4,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Amazing experience all ways so quick and effective when contacting anyone on the support help line chat. Everything is done with care and attention and for someone who suffers severe anxiety and is un... Se mer

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Betygsatt 5 av 5 stjärnor

The app is worth its use, it saved my £200 on my insurance, it easy to use and looks at how you drive to save you money. The whole process was so easy, just bare in mind it takes time to monitor your... Se mer

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Betygsatt 5 av 5 stjärnor

Thoroughly impressed with the process so far, although the test drive period was a little long (probably because I don’t drive every day). It all pays off in the end though and managed to achieve a de... Se mer

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Betygsatt 4 av 5 stjärnor

The drive tracking was good, though didn't always get it right when I was a passenger in someone else's car. The quote was competitive and provided all I needed. Would have been 5* but unfortunately... Se mer

Företagsinformation

  1. Försäkringsbolag
  2. Bilservice

Skrivet av företaget

Rooster helps safe drivers save money on car insurance, fuel, mot’s, repairs, parking and more. Download. Drive. Save


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

601 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Pathetic company

Pathetic company, they play around with the fine print & charge crazy sums when the policy is over, avoid at all costs

1 april 2023
Omdöme utan inbjudan
Logotyp för Rooster

Svar från Rooster

Hi, all our cancellation terms and conditions of contract are in our policy documents for all our customers to see, so I am sorry if you were not familiar with these. I cannot locate your details with your user name alone, so please come on our Live Chat via the app or website if you'd like to discuss further. Thanks

Betygsatt 5 av 5 stjärnor

Cheap and modern

Very cheap quote. 2 years driving (so this’ll be number 3) and got a quote £100-£200 less than on comparison sites like MoneySuperMarket. £740 ish, no black box. Test drive didn’t interfere at all with anything and they don’t monitor once you’ve got a quote so not like one of those apps.

My renewal is a month and a bit away so I’ll hopefully get it a bit cheaper then too

Support can sometimes be a bit slow and forget to reply but on the whole they’re decent. FCA regulated and properly underwritten which is important too.

Update: (07/04) my purchase with Rooster has come in at £150 cheaper than the comparison sites and my renewal (no black box for Rooster bare in mind). That's with NCB protection. Without it'd be about £200 cheaper than renewal. Gone with them for my policy. £805 NCB protection fully comp, 2 years driving no box

24 mars 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Come on, seriously?

Been with rooster for two years, great two years, renewal coming up now, the quote came up over £3400 more than what I was just paying during my current policy??? contacted support, was told that the underwriters have refused to give me a quote due to large theft / vandilism claims in the "manchester area"

For a company that prides itself in providing a service for the "better" group of drivers its absolutely shocking to have this happen. Now I'm going to have to pay a ridiculous scammy amount every year just to get insured on the pretence that Ill write my car off every time I get in it...

Insurance is beyond a joke in this country.

24 mars 2023
Omdöme utan inbjudan
Logotyp för Rooster

Svar från Rooster

Thanks for the review, Olek. We cannot discuss anyone’s account in public. Prices come from many factors including risk trends by area and vehicle type. Email help@joinrooster.co.uk
or message us in the app and we will look into this privately

Betygsatt 2 av 5 stjärnor

Stung by renewal quote.

Been with Rooster a year, I would say no faults and great price.
However, just got my renewal. They want an extra £1000 on top of last year, way over double.
My wife also got a renewal quote of over double.
So won’t be renewing either policy.

23 mars 2023
Omdöme utan inbjudan
Logotyp för Rooster

Svar från Rooster

Hi Peter, so sorry about your renewal price not being competitive enough for you. Thanks for being a Rooster customer and we're pleased we saved you money during your time with us.

Betygsatt 5 av 5 stjärnor

Rooster app is great for insurance…

The test drive is an excellent way to keep you driving smoothly and safely, and the algorithm works very well when driving long distance such as on motorways. The call centre chat staff are quick to respond and the prices quoted are very good for fully comprehensive cover.

21 mars 2023
Betygsatt 1 av 5 stjärnor

DO NOT BE FOOLED

DO NOT BE FOOLED! Just completed 4 week test period with excellent in all areas so with 35 years no claims and being a middle aged driver I thought I would be saving 40% on my current insurance of £450 a year but guess what? My quote more than doubled to nearly a thousand. When I questioned this they replied we can't give a discount to everyone. I have my own theory as to what they are up to.
My advice is don't touch with a barge pole!!!!
See explanation below or should I say twaddle. No detail at all as to why I was offered such a ridiculously high quote.

21 mars 2023
Omdöme utan inbjudan
Logotyp för Rooster

Svar från Rooster

Dear Mr Hatfield, thank you for taking the time to leave us feedback & sorry you are unhappy with your quote. We price risk very differently to other players in the market & believe that by using each individual's actual driving behaviour (where, when, how & why) as our primary measure of predicting future claims we price more accurately and fairer. Unfortunately in your case we this means that we are more expensive. We don't claim to be for everyone, but have saved our members £m's over the last couple of years. Best wishes Team Rooster

Hi again Mr Hatfield, thanks for your additional comments, please feel free to email Richard Tucker our founder at hello@joinrooster.co.uk and he will be happy to give you more details on your quote. Best wishes Team Rooster

Betygsatt 5 av 5 stjärnor

Definitely recommend to everyone

I like this app a lot. Got a great quote (my renewal is not for 6 months so not purchased yet). Mot alerts & ability to find cheap repairs looks good as well. Be good to be able to set an alert for when my existing policy ends. Highly recommended

14 mars 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Do not waste your time!

Terrible. Do not waste your time, I didn’t recieve any quotes. Furthermore, the results were inaccurate. Do not bother waiting 2 weeks!

13 mars 2023
Omdöme utan inbjudan
Logotyp för Rooster

Svar från Rooster

Hi Sheheryar, sorry you were not happy with our service. Unfortunately were unable to offer you a quote based on a number of factors. Best wishes Team Rooster

Betygsatt 5 av 5 stjärnor

Great app, great service

I‘m currently doing my test drive but the app is great so far and the customer service has been great! I messaged with random questions and got an instant response helping me out.

3 mars 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing customer service

Amazing customer service. I’m doing my test drive now but even without the insurance the app itself is great! It shows when MOT and tax is due and loads of other useful stuff. Really recommend

7 mars 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Complete waste of time

Complete waste of time, had the app running for a couple of weeks and was told they do not insure electric cars...Even though I told them it was an electric car before I started using the app and input the car details into the app which were recognised, in the app for the whole 2 weeks it kept saying only a few more days everything looking good! I think they are just a data farming company to be honest. UPDATE - The response below is complete rubbish, here is the reply I received from their customer service team, they really dont know what they are doing. App deleted....god knows what else its recording...
"Apologies, our new underwriters have some restrictions on high performance and high insurance grouped vehicles"
"Sadly we dont have the details of the vehicles which have these restrictions nor do we have the guidance to know who will be effected by these restrictions. We can only apologies. Your test drive is valid for 18 months so please come back if you change vehicle in this time. Thanks for giving Rooster a go!"

28 februari 2023
Omdöme utan inbjudan
Logotyp för Rooster

Svar från Rooster

Hi Dylan, thanks for the feedback and sorry we were unable to offer you a quote. We do offer policies on electric cars, however due to a combination of other factor we have been unable to offer you anything. Many thanks for giving us a go. Best wishes Team Rooster

Betygsatt 4 av 5 stjärnor

Would definitely recommend

The drive tracking was good, though didn't always get it right when I was a passenger in someone else's car.
The quote was competitive and provided all I needed.
Would have been 5* but unfortunately a system error charged twice for the premium which caused account issues with the bank. Thankfully quickly resolved though. The online chat facility means you don't need to sit on the phone for hours to get an answer to your question

19 februari 2023
Betygsatt 1 av 5 stjärnor

The idea in general looks great but ridiculously silly quote

The idea in general looks great , but they gave me poor rating on distractibility but thats because i use navigation all the time as my mobile is mounted on the dash , breaking was also as they said a problem dont know why
Speed was perfect all through , driving only during social hours
I have 4 years no claim
Ended up giving me a quote of over 2000 lol

Am paying 800 at the moment

Its a joke i guess

Dont waste your time or phone battery

15 februari 2023
Omdöme utan inbjudan
Logotyp för Rooster

Svar från Rooster

Hi, I am sorry we weren't able to offer you a competitive quote based on your test drive results. We aren't for everyone. Thanks for giving us a go and for your interest in Rooster.

Betygsatt 1 av 5 stjärnor

They’re definitely going paid reviews

They’re definitely getting paid reviews. Worst service and customer support. They only want your data. Nothing else

10 februari 2023
Omdöme utan inbjudan
Logotyp för Rooster

Svar från Rooster

Hi there, sorry we couldn't offer you a quote - I can see we explained why we were unable to help. Thanks for giving us a go and for your interest in Rooster.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer