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Great shoes! bought this pair as a replacement for the same ones, that finally after very much wear, were worn out.

I’ve been wearing John White shoes for years, and I’m absolutely satisfied with everything about them. I’m a loyal fan of this brand and genuinely happy that a heritage English brand like this is still going strong. Honestly, I think everyone should support them, and I highly recommend them.

Such a lovely company to deal with. Really good quality shoes and very comfortable. Had to return a pair of boots as they were a little loose round the heel but no trouble returning them at all. A quick email and I got a free returns label. All so easy.

Great service and product. Extremely satisfied 👍🏼

Johnwhiteshoes, it was a very good shopping with this company, I ordered a pair of Broad Derby Shoes at a really great price, and they were delivered in a Couple of days, unfortunately they were to big, so I sent them back ,free of charge which is unheard of these days and ordered a smaller size, so was really pleased overall, my only gripe was the shoe sizes weren't a true size I am a size 8 and had to oder a size 7.

I never expected to fall in love with a pair of men’s boots — but John White boots and shoes have completely won me over. They are comfy and last for years.
As a woman, wearing them feels oddly empowering. There’s something about the solid weight, the craftsmanship, and the unapologetically classic style that makes me stand taller the moment I put them on. They’re not delicate, they’re not trying to be trendy — they’re confident, timeless, and beautifully made. And somehow that confidence transfers straight to the wearer.
The leather is exceptional, they polish up beautifully, and they need no breaking in, they are genuinely comfortable for long days. These are boots and shoes that feel like they’ll last decades, not seasons. I love pairing them with jeans, tailored trousers, and even dresses — they add edge, structure, and authority without trying too hard.
John White make me feel strong, capable, and stylish in a way that’s understated but powerful. If you’re a woman who appreciates craftsmanship and wants footwear that feels as good emotionally as it does physically, I honestly can’t recommend them enough.

Brillant Service and they go the extra mile to help. I purchased a pair of brogues which were too tight. I got a label for the return. I also got a call to see that the label was ok. John White shoes are a class act and customer service are top draw.

Excellent quality and perfect fit and comfort and style.

As ever John White comes up trumps.
Suede Chelsea boots are excellent, quality price and delivery first rate.
I now have 4 pairs of JW shoes.

ordered a pair of shoes on the 27 of January. Delivery is supposed by Royal Mail. No Tracking info displayed yet.
I called twice and I was sent an email saying that the item has been shipped ( where from?) and tracking info will appear in the evening . It didn't.. Probably shipped from abroad but they would not admit it. I rather they were honest about it and tell me where is shipped from

I bought some Chelsea boots on line which when they arrived were great quality but unfortunately too tight.
Returning them was very easy & my refund was made within days.

The shoes are superbly made, and extremely comfortable
I have had a similar pair from John White for the last seven years and they are still going strong!
Great value for money

Exceptional build quality and comfort. Cant fault JW shoes. I have 4 pairs and cant wait for the next one. Well done to an excellent company with comfort and style in mind.

Not received

I bought a pair of Chelsea boots for my husband, and they were exactly what he wanted. The quality is excellent, and I was pleasantly surprised, as I hadn’t heard of John White before. Customer service was outstanding, and delivery was speedy. I’d highly recommend them and will definitely be buying from John White again!

I haven't received any information on shoes i ordered over 4 weeks ago, I have now to claim the money back through my bank.

My shoes arrived on time and look great.
Feel comfortable as well.

I have not received the boots i ordered 2 weeks ago or an update when they will be shipped. I can’t find a customer service email address on the website to get an update. I am looking forward to getting to wear the shoes.

Since writing this I have been contacted and offered the boots and lots of apologies. I do think they were not good here but customer service is at least friendly.

The Brecon boots are great. The silhouette. The cut of the shoe. It's fantastic and frankly give Loake a run for their money. Along with that, their customer service is helpful and patient. They do give the best possible advice on an individual basis.

The bad:
The sole. The studded sole isn't durable at all. I chew through them within 3 to 4 months. The cost of repair was £80 for a re-soling the boots so I used to buy another pair for £99 instead because I loved the silhouette of the boots. But that's not sustainable frankly so I've stopped. Finally, the gussets. They're not durable either. You'll see the gussets tearing or fibres at the top coming out and it takes away from the fact that these should be durable hand made shoes.

Second pair of shoes from John White.
Great fit, very comfortable.