I ordered the Lucan black,semi brogue, unfortunately the courier lost them, I notified John White and got a quick response apologising and they dispatched another pair, the second delivery was a bi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Initially ordered size 11 of the Monkton double Monk shoes, and it arrived within 2 working days, but it turned out to be too narrow. Connected quickly when I called the customer helpline, who advis... Se mer
Ordered a pair of size 12 chukka boots, unfortunately when they arrived they were quite small fitting, couldn't get my foot in. Not sure if this was due to the specific last used for this pair of boot... Se mer
Företaget har svarat
Apart from 12s being a little cramped for me, I love the entire range of shoes I’ve ordered from JW. 2 leather trainers, 1 hybrid brogues & suede Chelsea boots. Great quality for the price and I us... Se mer
Företagsinformation
Skrivet av företaget
Established in 1919 in Northamptonshire by John White, our brand stands on a legacy of innovation and exceptional footwear quality. A century on, we're still dedicated to designing elegant shoes and boots for various occasions, always at fair prices.
Kontaktuppgifter
Storbritannien
- 01933 410584
- info@johnwhiteshoes.com
- johnwhiteshoes.com
4,7
Utmärkt
480 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quality beyond all expectations
Second pair my partner bought they are superb and a great company
26 november 2024
Svar från johnwhiteshoes.com
Dear Lindy,
We’re so pleased to hear the second pair went down just as well! Thank you for your kind words – we’re thrilled to have such lovely customers.
Best wishes,
The John White Team
the shoes did not fit as per my…
the shoes did not fit as per my previous shoes size due to the design. it is expensive to ship back for exchange ... so the money is wasted
26 november 2024
Svar från johnwhiteshoes.com
Dear Salim,
Thank you for sharing your feedback, and we’re truly sorry to hear that your recent purchase didn’t meet your expectations.
We completely understand how frustrating it can be when sizing isn’t as expected, and we sincerely apologise for the inconvenience this has caused. Regarding the cost of international returns, we deeply regret that shipping fees are outside our control and can sometimes be dear.
Please know that we value your experience and would love to assist further in resolving this for you. If you’d like, our customer care team is ready to help explore any possible solutions to make this process smoother for you. Feel free to reach out to us at info@johnwhiteshoes.com or +44 (0) 1933 410584.
Your satisfaction is incredibly important to us, and we’re committed to doing everything we can to make things right.
Kind regards,
John White Team
Black Guildhall Capped Shoe
Total Quality and I will not wear any other shoe's now...
This latest purchase of John White shoes will be my 3rd pair now. I already have the above shoe in Tan as well as the Hogarth Brogues. My two previous purchases were made from a store near to where I live , but this recent purchase was made direct online from John White. How easy it was and delivered on the day and time as advised by regular updates. Thank you John White.
26 november 2024
Svar från johnwhiteshoes.com
Dear Mr Sheppard,
What a brilliant review – thank you! We're delighted to hear this is now your third pair and that shopping directly with us was a breeze. Enjoy your Guildhall shoes, and we hope to see you again soon.
Kind regards,
The John White Team
Svar från johnwhiteshoes.com
Dear Dale,
Excellent quality and a great fit – just what we like to hear! Thanks for shopping with us, and we hope to welcome you back again soon.
Best regards,
The John White Team
Christmas Wedding present :)
Ordered these for my fiancée for our wedding. He tried them on (before Christmas I may add!) and loves them. Great sole with fantastic grip, beautifully done and made- all in all just perfect 🥰
20 november 2024
Svar från johnwhiteshoes.com
Dear Louise,
What a thoughtful gift – we’re so pleased your fiancé loves them! We’re delighted the shoes were just right for such a special occasion. Wishing you both a truly wonderful wedding.
Warm regards,
The John White Team
Good receipt in France
Top quality as usual. Quick expedition and reception few days later.
However, sending price remains expensive
Thanks
17 oktober 2024
Svar från johnwhiteshoes.com
Dear Wilfrid,
We’re delighted to hear your shoes arrived quickly and lived up to the quality you’ve come to expect. We do understand shipping costs can be a factor, especially for international deliveries, and we’re always reviewing our options. Thank you for your continued support!
Best regards,
The John White Team
Svar från johnwhiteshoes.com
Dear Mr Ramsay,
We’re absolutely delighted to hear your shoes fit perfectly and that the quality has impressed you. We look forward to helping you find your next pair soon!
Best wishes,
The John White Team
A truely wonderful experience I must…
A truely wonderful experience I must say. I had some issues with delivery, not because of John White team of course. I was surprised by the help I got when i needed the shoes urgently. I not only got the shoes in time but got moral dupport too. Very best of luck to the team. No wonder why you guys still stand out after so many years.
16 oktober 2024
Omdöme utan inbjudan
Svar från johnwhiteshoes.com
Dear Mr Nazar,
What a fantastic story! We’re so glad we could assist with your urgent request, and it’s great to know we helped make things a little easier. Wishing you all the best, and we hope to see you again soon.
Kind regards,
The John White Team
Svar från johnwhiteshoes.com
Dear Mr Obasa,
It’s wonderful to hear that your delivery was swift and that you’re happy with the look of your new shoes. We’re sure they’ll serve you well and make a stylish addition to your wardrobe!
Best regards,
The John White Team
Downey Brown Penny Loafer
I recently purchased some Downey Brown Penny Loafer size 7 shoes. One of biggest selling factors for me was that the shoes are made in the UK and to the highest quality. The shoes were a good fit for me (I have wide feet). You can feel and see the quality craftsmanship that has gone into making these shoes. Highly recommended and delivery of the shoes was within a couple of days.
1 oktober 2024
Svar från johnwhiteshoes.com
Dear Mr Luke,
We’re thrilled to know you’re enjoying your Downey Brown Penny Loafers! It’s always great when our customers appreciate the craftsmanship, especially with a comfortable fit. We hope you enjoy every step in them!
Best wishes,
The John White Team
Shoe Sizes
The shoes I ordered were good quality and all aspects of ordering and delivery were very good but the shoes were very narrow and I was unable to try them on and sadly had to return them.
The shoes should be made to British standards and not European as their shoe last sizes are not the same as British.
30 september 2024
Svar från johnwhiteshoes.com
Dear Mr McWhirter,
We appreciate your honest feedback. It’s a shame the fit wasn’t quite right this time, but we do hope we’ll have the opportunity to find you the perfect pair in the future!
Best wishes,
The John White Team
Svar från johnwhiteshoes.com
Dear Mr Melo,
We’re delighted to hear that everything went smoothly with your order. It’s always great to know when we’ve met our customers’ expectations. Hope to see you again soon!
Kind regards,
The John White Team
Svar från johnwhiteshoes.com
Dear Mr Farmiloe,
Lovely to hear you’re happy with the craftsmanship of your shoes! We trust they’ll be with you for many stylish occasions ahead.
Best regards,
The John White Team
I’ve bought numerous pairs of shoes…
I’ve bought numerous pairs of shoes from this company and they are top quality all the time, if you want quality then look no further.
30 september 2024
Svar från johnwhiteshoes.com
Dear Mr Jackson,
It’s fantastic to hear you’ve been a loyal customer and that you continue to enjoy the quality of our shoes. We’re excited to keep bringing you top-notch footwear in the future!
Best wishes,
The John White Team
Svar från johnwhiteshoes.com
Dear Mr Lordereau,
We’re glad to know the ordering process was smooth and your shoes arrived quickly! We hope they exceed your expectations and look forward to welcoming you back.
Best regards,
The John White Team
The shoes are excellent
The shoes are excellent. Sadly my last pair were too small (the first time this has happened with the brand) and the next size was not available (they were in a clearance sale) so they have to be returned. Friendly staff put the wheels in motion straight away. Great service and I'll be quicker off the mark next time as I really, really liked the shoes.
28 augusti 2024
Svar från johnwhiteshoes.com
Dear Mr Eames,
We’re sorry to hear the size wasn’t right on this occasion, but it’s great to know our team was quick to assist. Hopefully, we’ll have the perfect pair for you next time!
Best regards,
The John White Team
Quick service.
28 augusti 2024
Svar från johnwhiteshoes.com
Dear Hopkins,
We’re delighted to hear that you found our service quick! We always aim for efficiency, and it’s great to know we met your expectations. Looking forward to serving you again!
Best regards,
The John White Team
Svar från johnwhiteshoes.com
Dear Mr Shakespeare,
Wonderful to hear you’re happy with the service, quality, and price! It’s always our goal to provide the best of all three. We can’t wait to welcome you back soon!
Best wishes,
The John White Team
Hall boots
Easy to order, prompt delivery, good fit, and what certainly looks a quality product. (Haven't worn yet)
28 augusti 2024
Svar från johnwhiteshoes.com
Dear Mr Kevin,
We’re glad to know you found the ordering process easy and that your Hall boots arrived promptly with a good fit. We trust they’ll live up to their high-quality look when you wear them!
Best regards,
The John White Team
Beautiful design
Beautiful design, robust and excellent service, I first bought your shoes some four years ago and they are still in very good shape.
28 augusti 2024
Svar från johnwhiteshoes.com
Dear Mr Massey,
Thank you for your lovely feedback! We’re thrilled that you’re still enjoying your shoes after four years and that our service continues to impress. Looking forward to serving you again soon.
Best wishes,
The John White Team
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