Joe's Sweetie Barn Omdömen 

319
•
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I didn’t have to wait long for my order. The quality and value for money is very good and a lot cheaper than buying same amount in supermarkets. I have found my new favourite place to get my grandchil... Se mer

Betygsatt 5 av 5 stjärnor

Absolutely delicious sweeties, really great flavours, textures and designs. Wonderful selection in the mixed bags. Excellent value for money. Will definitely buy again. Although I’ll end up like Bil... Se mer

Betygsatt 5 av 5 stjärnor

Placing an order is so simple you'll wonder why you haven't done it before. After two days my order arrived in secure packing so no damage during shipment and inside was top quality confectionery in... Se mer

Betygsatt 1 av 5 stjärnor

Being forced to review before you can process an order, it's not a good way to keep a customer. Ridiculous. Yes, you can't see an order under my name as I Can't make one because the 'leave a review... Se mer

Företaget har svarat

Företagsinformation

  1. Godisaffär

Skrivet av företaget

- Over 250,000 Online Followers - Sweets From All Over The World - Huge Range Of Pick & Mix - Delicious Lollies, Fudge, & so much more - Scottish Sweets, American Candy, Australian Goodies, Japanese Sweets, Mexican Candy & so much more. The Uk's #1 Candy Store - HOME OF THE GIANT PICK & MIX - as seen on UNILAD GRUB, THE FOOD BIBLE, PRETTY 52 & many more. The tastiest products you will find, from delicious Kinder & Nutella Chocolate to crazy American candy! WE HAVE IT ALL...


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

319 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 93 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(319)

105 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

You won't be disappointed.

Although they do take a bit longer than other shops to dispatch, it's worth it for the choices and options. Customer service is also second to none, an error on my second order was sorted exceedingly fast with courtesy and a friendly manner. This is why I gave them 5 stars, everyone makes mistakes now and then!

15 april 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

First time order will not be ordering…

First time order will not be ordering again firstly not impressed with mystery box as three quarters of it nut related, I don't mind nuts but I don't wasn't a box near enough full of them
Secondly I order 2x jaffa fudge and 2 x Maltese fudge instead I got 3 x Malteser and one jaffa, a note or email would of been nice. I wouldn't have minded do much if the Maltese fudge tasted like Maltese but there was no hint of Malteser at all at best I could describe it as plain fudge. Overall a most disappointing experience.

10 april 2024
Omdöme utan inbjudan
Logotyp för Joe's Sweetie Barn

Svar från Joe's Sweetie Barn

Hi Samantha, you ordered 2 x mystery boxes with an RRP of over £15 which were £3.99 - meaning it could be a combination of any of the sweets we use (which cannot be all nuts as it is a mixture of sweets and chocolate) and we have had no other issues with this box other than great reviews due to the large amount of items inside the box.

With the Fudge we do not manufacturer it however we have forwarded your feedback onto the supplier. We give all customers 2 options when items are not in stock either a refund on the items or replace with similar and as you did not select refund they were replaced with similar as this would have been what the packer assumed was your preference.

Betygsatt 5 av 5 stjärnor

Top quality items at fantastic prices!

Always a very easy purchase, swift well packaged delivery & excellent choices & prices! I bought items including the retro box for a Easter raffle for the residential home I work at, the winners were extremely happy! I will definitely be purchasing again! Thank you so much!!

22 mars 2024
Betygsatt 5 av 5 stjärnor

Amazing and delicious sweets !

Amazing and delicious sweets !! Great quality ! best pic n mix sweets ever! Better that all the other pic n mix sweets I’ve tried ! Well packaged and fresh !! Can’t stop eating them now !!! Yum !!!!😋

Thank you !!

11 mars 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Lack of customer support

I have purchased a selection of sweets for £75, it was said to be delivered on 30th Dec 2023 did not receive them. So I spoke to royal mail they accepted fault and said the trader needs to make claim but unfortunately joe's customer service say its me and royal mail dispute. I have still no money back after 60days. I would strongly use a different company because this one does not care about anyone but its self
REPLYING TO JOES COMMENT 👇

Again you forget to tell people about your terms and conditions if a customer does not receive goods then they are entitled to full refund. So the contract between you and royal mail is your issue. The issue I have is that I have no produce and no refund , so you tell me where that is good customer service ?

6 mars 2024
Omdöme utan inbjudan
Logotyp för Joe's Sweetie Barn

Svar från Joe's Sweetie Barn

Hi Stephen, You have left a tiny part of the story here yet again so WE WILL ELABORATE WITH FACTS. YOU DIDN’T COMPLETE YOUR ADDRESS CORRECTLY on checkout, therefore Royal Mail delivered it to someone in your street, WE have continually chased up Royal Mail to have a claim processed on your behalf as you didn’t input your address correctly, we have on numerous occasions told you and provided you with the responses from Royal Mail showing you the claim hasn’t been processed ON THEIR PART, we have no control over this. We have spent months WITH PROOF chasing up Royal Mail on your behalf, causing us numerous hours in work on a mistake you made. You are well aware of the situation that has been on going and the reason for it, we won’t be harassed into refunding an order that was delivered but not to yourself because you put in the wrong information at checkout. You will be refunded as mentioned numerous times when Royal Mail complete the claim if ruled in your favour as it was a mistake made by yourself.
We have been more than helpful with this but you continue to harass us, leaving negative comments wherever you can and missing out key points so that we refund you money on a mistake made by yourself.

Betygsatt 5 av 5 stjärnor

Mystery Boxes

I bought the American Candy Box & a rrp £50 Mystery box in the out of date section.
I'm really pleased with the selection & the amount you get for your money.
I can't wait to try everything.
Delivery was also within the time frame given.
Definetly recommend.

5 februari 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Fudge was a waste of money

Fast delivery, but item was inedible. Bought a few different flavours of fudge for my grandad for Christmas, but he couldn’t eat it as it was rock hard. I bought about 5 different flavours and had the same problem with all of them. I even found it difficult to cut it with a knife! Had to throw away

25 december 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I love shopping here

I love shopping here - such a great selection, delivered quickly, and always packaged well. No complaints about the selection - always the best sweets to pick from.

4 september 2023

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