We have used JK Flooring for many of our projects, and they are consistently a reliable partner with a high-quality product. The service is excellent across the board, but Laura, in particular, has be... Se mer
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Det här tycker kunderna
We like the fact that we can hand over the installation of UFH pipe, manifold and Flexseal to the JK team, agree pipe runs and centres and come back to a completed job the next day.
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Very happy with our installation. Initially we weren't going ahead as our builders and plumber were very dubious about the whole process, especially as a much lower cost than the route we were going t... Se mer
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Great service from quote to installation. Nice chaps did the work quick and efficiently. Didn't realise or it wasn't pointed out enough that they don't connect it up to your heating system. Luckily pl... Se mer
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Företagsinformation
Skrivet av företaget
JK floorheating provides the JK® system, a unique, revolutionary, in-ground UFH system without any build-up in height. The specially designed and patented ‘JK floorgrinder' dustlessly creates grooves in the existing screed into which the heating pipes are laid. This makes the JK® system a very unique and desirable zero build-up, warm-water underfloor heating system, which can be installed into renovations, refurbishments, change of use projects or new-build projects. JK operates from seven locations in the UK covering the entire country from your local branch. Check our website for full branch details in your area.
JK® system
Skrivet av företaget
- 'Heat your home from the floor up!'
- The JK® system is a water-based retro-fit underfloor heating system (UFH). Our installation method uses patented JK floorgrinders to create 15*15mm channels into existing screed or concrete floors whilst maintaining dustless extraction. Heating pipe is then laid into these channels which sit directly below the floor finish.
- Highlights system
- ✓ Affordability: no sub-floor work needed ✓ Quick installation: can be completed within a single day by trained JK installers ✓ Suitable for all floor finishes: Tiles / LVT / Engineered Wood ✓ Responsive: you can feel the warmth in minutes Underfloor heating delivers comfortable, uniformed warmth whilst consuming less energy, acting as a primary heat source without the need for radiators.
- Donate to Charity - Dare to Live & Circus Star -
- JK floorheating Ltd will donate per legitimate review a contribution to Circus Star to give a disadvantaged child a magical night and Dare to Live to support servicemen and women transition to civilian live.
JK's Comprehensive Warranty: Comfort and Security for Life
JK SYSTEM ~ peace of mind
Erleben Sie unvergleichliche Ruhe mit JKs umfassender Garantie, die bis zu 50 Jahre Abdeckung auf bestimmte Teile der Fußbodenheizung bietet. Genießen Sie eine lebenslange Garantie, die nicht nur Wärme, sondern auch dauerhaften Komfort, Sicherheit und Seelenfrieden für Ihr Heizsystem gewährleistet.
Kontaktuppgifter
Unit 23, The Bell Centre, Newton Road, RH10 9FZ, Crawley, West-Sussex, Storbritannien
- 01293401718
4,7
Utmärkt
55 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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We have used JK Flooring for many of…
We have used JK Flooring for many of our projects, and they are consistently a reliable partner with a high-quality product. The service is excellent across the board, but Laura, in particular, has been fantastic to deal with; her professionalism and dependability make the entire process seamless. I highly recommend them
9 februari 2026
Svar från JK floorheating Ltd. - JK floorheating SE
Hi Tom,
Thanks for providing us with such a positive review.
We are very grateful indeed for every opportunity we get to work with you and your team at Lime Designs and hope wee can continue to provide you with our service on many more projects to come.
Laura is indeed an incredible asset to our team and we will make sure that she sees your review and comments.
(Just make sure she thanks you for them the next time you speak to her).
Warm regards
JK Team
'Turn key' installation
We like the fact that we can hand over the installation of UFH pipe, manifold and Flexseal to the JK team, agree pipe runs and centres and come back to a completed job the next day.
26 januari 2026
Svar från JK floorheating Ltd. - JK floorheating SE
Hi Andy,
Many thanks for taking the time to leave us with such a positive review.
Its a pleasure to work alongside you and your colleagues at Colston Homes and we genuinely are grateful for every project you get us involved.
Hopefully many more to come between us in the future!
Warm regards
JK Team
Handled a problem very efficiently with…
Handled a problem very efficiently with detailed answers to my questions.
15 december 2025
Svar från JK floorheating Ltd. - JK floorheating SE
Hi Stephen,
Thank you for taking the time to leave us with such a positive review. As our first reviewer for 2026, we appreciate you getting us off to a good start and hopefully since your problem was handled you have been able to use the system as normal.
Warm regards
JK Team
Graham resolved my heating issue
Graham resolved my heating issue, we now heat the house well. thanks
29 oktober 2025
Svar från JK floorheating Ltd. - JK floorheating SE
Hi Farhat,
Thank you for taking the time to leave us with a positive review after seeking assistance from a member of our team.
We believe you spoke with Graham Davies, so we will pass your feedback onto him.
Warm regards
JK Team
Thermostat issues
Needed some advice on thermostats on manifold.
Lewis was very helpful and in clarifying and sourcing spares as required.
Quick delivery too.
4 november 2025
Svar från JK floorheating Ltd. - JK floorheating SE
Hi David,
Many thanks for taking the time to leave us with a positive review after your dealing with Lewis from our technical department.
We are a little delayed in our replies here on TP, but will ensure this is passed across to Lewis for his knowledge.
We hope no more issues since the new part were supplied.
Warm regards
JK Team
What a great experience with this…
What a great experience with this company. I can highly recommend them. The staff were brilliant from the time I got a quote right up to the finish. 4 times I had to change the date due to our builder but nothing fazed JK. A new date.. no problem. When they came they were prompt did the job efficiently and cleaned up after themselves. I’m very impressed with the system compared to other products out there and a very good price
20 maj 2025
Svar från JK floorheating Ltd. - JK floorheating SE
Hi George,
Thank you for leaving us with such a glowing review.
Delighted to hear that despite the challenges of your renovation that we were able to still ensure disruptions to your project were minimalized as much as possible.
We will be sure to pass on your comments to the sales and installation teams involved in your project.
Many thanks for choosing us for your UFH requirements.
Warm regards
JK Team
Amazing service from start to finish
Amazing service from start to finish. Great communication and very professional. The works were quick and clean and leave it finished to the highest levels. Highly recommend!!
5 augusti 2025
Omdöme utan inbjudan
Svar från JK floorheating Ltd. - JK floorheating SE
Hi Conor,
Thank you for taking the time to leave us with such a positive review.
Very pleased to hear that you have had a positive journey with us from quotation to installation. We will pass on your comments to all those involved in the process.
Thank you for being one of our many valued customers. If we can ever assist you in the future then please get in touch.
Warm regards
JK Team
Svar från JK floorheating Ltd. - JK floorheating SE
Hi Paul / Russ,
Thanks for taking the time to leave us with a short review and for using our services on multiple occasions.
Always a pleasure to work with you.
Warm regards
JK Team
Exceptional Service with Quick Quote Turnaround!
I was extremely impressed with the service from JK Flooring. After requesting a quote for underfloor heating installation, I received a detailed response in no time! Their professionalism and efficiency really stood out. Highly recommend their services for anyone considering underfloor heating!
14 februari 2025
Svar från JK floorheating Ltd. - JK floorheating SE
Hi Ben,
Many thanks for taking the time to leave us with such a positive review at the stage of estimation.
We believe you may have dealt with Laura [?] so we will ensure your feedback is passed on to her.
If we can assist you with any further questions and hopefully turn your estimate into a live project then we are more than happy to help where we can.
Warm regards
JK Team
Run Away From This Company Like A Plague
To say I'm traumatised is an understatement and if there was a minus 1000 rating, this company JK floorheating Ltd in Crawley would get exactly that.
A wet UFH was sub-contracted to them via SamGool the builder who got the contract from me - the home owner, who then sub-contracted it to Ahmad - Aryhan Heating who then sub-contracted it to JK floorheating Ltd which was led by Peter who is the team lead for the group that came on site.
When they initially turned up, they weren't happy with the state of the screed as it was poor quality screed, there was a big argument with the builder SamGool who was on site but Ahmad-Aryhan was nowhere to be found. The team led by Peter then called the head office to explain the situation on ground and they were advised to reject the job but Peter claimed he had "already started milling the floor and couldn't stop" I guess because of greed and ultimately the commission Peter will be due for "completing the job" regardless of the poor state of the screed all the way throughout the ground floor made him carry on.
I then came the next day when Peter and his team were supposed to finish off the job and I started asking questions. They didn't even pressure check the whole UFH to be sure it would work and that there aren't any leakages, granted the heat pump hadn't been installed at the time but they had a tactical manual host water pressure to check, they just plugged it in and checked just up until the living room area, the entrance was left out including the kitchen...They couldn't be bothered as it was a sub-standard screed all the way though anyway.
I then go a building regulator surveyor to come in and assess everything else including questions around the UFH and the report was damning. I got in touch with the builder at the time - SamGool but no response, messaged and called Ahmad - Aryhan Heating, no response, my last resort was JK floorheating Ltd and thankfully they picked up and I spoke to Lewis in the technical department who was very helpful by the way and empathised with me that my situation is different and that it will be treated uniquely but the he will escalate and someone will get in touch to have the pipes removed as I need to get most of the flooring re-done before putting back the UFH.
When no one responded, I then threatened them with bad reviews and Graham quickly got in touch and offered to come remove the pipes. He came in early the next day as he promised and when he came in, straight away he said a wrong manifold had been installed which was for a gas boiler instead of one meant for a heat pump. I never knew Graham had called Aham - Aryhan Heating who then called SamGool the builder to meet him on site without my permission! Anyways, Sam and Ahmad then turned up and a big argument ensued, long story short, pipes never got removed, manifold was not changed/swapped!!!!!
Graham kept telling me, if I have a problem i should be liaising with Ahmad - Aryhan Heating and the builder, after all, I didn't employ them to do the job directly which was fair enough?
After emails back and forth, about getting the pipes removed at least as SamGool the builder and Ahmad stopped responding to me, which I told Graham I didn't mind paying for even though I shouldn't as his team that did the installation did it on greed and went for the money thereby putting their integrity at stake!
Graham was happy to deal with me directly and to cut off Ahmad-Aryhan heating and SamGool the builder but wants me to pay up to remove the pipes, do a new re-cutting of the floor including putting new pipes when the floors are eventually re-done with insulation when in fact, this was all their fault from the very get go when their manager advised them not to take on the job as the screed was in a really bad state considering insulation isn't in most part of the ground floor!!!!!!!!!
Up until typing this review, Graham hasn't emailed me anything!
Now I'm left with a useless UFH that's not fit for purpose, pipes are still in situ, wrong manifold are still in situ and I'm £4k in the red!!!!!
_______________________________________________
Update:
Their response is to prove further that my review was fair and correct!
I honestly wish I could screenshot the email trail they're alluding to:
Graham kept on saying I have to pay, I said no problem, send me the quote and when he didn't respond, I sent another follow-up email as I'm very desperate to get things going only for me to get a bounce:
mail2.sth.host rejected your message to the following email addresses:
Graham Davies | JK Floorheating
Your message couldn't be delivered. When Office 365 tried to send the message, the external email server returned the error below. This is probably due to a problem or policy setting on the recipient's email system.
Another update, almost a month in, and no one has called me to "make things right"
30 januari 2025
Omdöme utan inbjudan
Svar från JK floorheating Ltd. - JK floorheating SE
Hello Sheyi,
Expecting this review based on your e-mails to us last week, where you threatened to leave terrible reviews and blogs, it’s disappointing to see that before any solution be discussed and concluded further, that you have felt need to provide a damming review solely aimed at JK, when in fact it needed to be directed at the doorstep of other parties.
Your review is not reflecting full relevance or fairness and, in most cases, the truth.
With any negative review, there are always 2 versions. Your perspective is missing some critical parts which we will now reflect on within this reply.
Your installation, we had aborted at our first time attempt due to the site not being ready. Your floor area was approx. 66m2 and a mixture of screed [approx. 26m2] and dry board [approx. 40m2], the latter being a product that had to be purchased and laid specifically by your builder or other contractor prior to us routing the UFH.
The key here is to note the screed areas you mention as the main problems lay at the utility room and small area of the screed floor just prior to the utility and what could be seen at finished eye level. The pipe work running through your utility and just prior consisted of an approx. 5 x 1.5 metre surface area which was too soft to cut with our machine.
A request was made to your builder to review the area and if possible, for a bonding / strengthening agent to be used for us to complete our works. This request was rejected and we were informed that the builder would make good once our works were completed. We had assumed this would be communicated to you, but as not to be the case, this naivety has then put focus on us from you regarding the UFH installation.
We came to site once you raised concern, but first had to discuss how best to handle your complaint in collaboration with the business we were sub-contracted to.
It is also worth to note at this point that neither our business or installation teams work on a commission basis. Your claims we rushed the job “because of greed” further highlights how damaging and untrue negative reviews can be when based on personal emotions rather than facts. The wrong manifold was installed due to us receiving incorrect information about the heat source prior to our installation being completed.
The independent report from your building regulator was nothing related to the UFH installation but pointed out that the insulation installed by your builder and covered over from view prior to us arriving to do our works, was insufficient. You shared this information with us directly in an e-mail.
It is also relevant to note that in your e-mail replies after we had visited site to discuss the situation were different in tone to this review as in your e-mails you mentioned how we were “trying to diffuse and resolve the situation” and that you were “happy to deal with us directly”
If our services were as bad as you claim, then why would you be willing to allow us back into your home?
We would have been happy to have tried to assist you and continue to wish to do so, but you have left us a negative review based on your demands that we return to remove and re-install all of the UFH system at our own costs.
The work carried out for the sub floor preparation, including insulation, screeding and the correct practices in these aspects is where the heart of the matter lies and nothing to do with the scope of works carried out by us here at JK floorheating.
Our representative e-mailed you on February 7th 2025 at 16:00 and since then we have received no reply from you apart from this review.
We are more than happy to try and continue to work with you in a manner which resolves best for you as the homeowner and ourselves as a business as subsequently we have both been impacted by implications of others.
Our representative will be in touch with you once again to try and see if an amicable solution can be found from all parties involved.
Warm regards
JK team
Team come on time and done install on…
Team come on time and done install on time.
Only thing, the team did cut though a pipe which was under the floor, which I had to fix before they came back on the next day to complete the installation. The work quality was not as good as my last installation, some of the flexi seal was quite bumpy which I had to rub down before the screed was laid. Also a thicker coat had to be laid to cover the un smoothness of flexi seal.
10 september 2024
Svar från JK floorheating Ltd. - JK floorheating SE
HI Peter,
Thank you for taking the time to leave us with a review and for your comments.
It is very unfortunate to hear that there was an issue with a pipe being cut in the floor. If this was buried under the slab then it unfortunately is not possible for us to detect this prior to the works commencing unless we can be notified about it as per notice 1.10. Service Pipes which explains this in detail on all our our customers accepted quotations.
We do hope the issue did not cause too much distress and we certainly thank you for your efforts in assisting with this unfortunate occurrence.
We do take note of your complaints around the finish of the flexseal and this was something in which we could have avoided. You have our apologies for this happening, but we would like to say that we did return to site to assist in the correction as best we could and for the inconvenience we also offered a small compensation amount as a gesture of further apology.
We do hope that since these issues however as the system appears to have been installed in February 2024, that it is performing as you expected and you are hopefully pleased with the UFH.
Thank you for being fair with your review despite some of the issues that occurred.
Warm regards
JK Team
Anil was really professional and kept…
Anil was really professional and kept us informed. A true gent
25 juli 2024
Omdöme utan inbjudan
Svar från JK floorheating Ltd. - JK floorheating SE
Hi Davinder,
Many thanks for leaving us with such a positive review.
We will ensure that your remarks are passed on to Anil who is part of our installation team based out of High Wycombe.
If we can assist you further with additional information of for any projects that you have lined up in the near future then we would love the opportunity to be able to be involved.
Warm regards
JK Team
Very helpful staff
I found the whole process of booking my underfloor heating installation very easy, with great help from Juliet and Laura
10 juli 2024
Svar från JK floorheating Ltd. - JK floorheating SE
HI Nick,
Thank you for taking the time to provide us with some comments and for the very positive review thus far.
Your feedback has been passed onto both Jules & Laura from our Sales & Support teams.
We very much look forwards to being able to working with you on future projects.
Warm regards
JK Team
We’ve had our system installed for over…
We’ve had our system installed for over six years now and our large bungalow has never been so consistently warm throughout all rooms… We’ve had a few technical problems but Graham Davies of JK has been amazing with either his telephone advice or home visits… couldn’t recommend enough!
11 januari 2024
Omdöme utan inbjudan
Svar från JK floorheating Ltd. - JK floorheating SE
Hi Geoff,
Thank for you submitting your review to us.
As we get lots of reviews based on immediate delivery of the service we provide, its great to see us being reviewed on a system which was has been installed for a number of years now.
We are very pleased to hear that like the system we provide that the customer service has been there to back it up too.
Warm regards
JK Team
Fantastic system and customer service
Following the comments of many other reviewers, I can't fault any aspect of the process with JK Floorheating, from quotation through to installation and final payment. Despite having to rearrange the installation date due to delays with the build, it was never an issue (I did give plenty of notice). Graham (the branch manager) was very helpful and answered any questions I had. The guys who came to install were lovely.
The system itself is also very clever, it has been amazing being able to install UFH without any additional floor buildup in our existing house as well as the extension. I work in the construction industry and everyone I have spoken to about this system is fascinated.
We haven't started using it yet as are still installing the final floor finishes, but all good so far. I'll try and remember to come back and update my review once we have been using the system for a while.
27 november 2023
Omdöme utan inbjudan
Svar från JK floorheating Ltd. - JK floorheating SE
Hi Sarah,
Thank you so much for providing a detailed aspect of the services that we have provided to your project.
It was a pleasure for Graham and his team to have provided you the service levels that we are always striving to achieve.
Please do let us know how you find the system once it has been running for a good period of time. We would very much welcome it.
Warm regards
JK Team
Great Installation Team
System yet to be fired up but a big thanks to the installation team (Lance & Andrew) for their professional and friendly installation and for thoroughly cleaning up on completion.
21 september 2023
Omdöme utan inbjudan
Svar från JK floorheating Ltd. - JK floorheating SE
Hi Ian,
Thank you for taking the time to leave us with a review and for the comments.
We are extremely happy to receive this kind of feedback and great to hear that Lance and Andrew have been mentioned from our installation team based from Crawley. This will be passed onto them.
Once you have the system up and running, you should be able to update your review and if you have the opportunity to do so, we would welcome to hear your feedback.
Warm regards
JK Team
Super Service from these guys
Super Service from these guys.
Clean, fast, effective, and super professional team.
Graham the ceo came and he is a super chap also.
We had Guido as our fitter. Such a lovley hard working Guy.
Cut all the channels in the floor fitted hoses, Flex sealed them in.
Pressure tested on the manifolds.
and then tidied up after them selves.
9 augusti 2023
Omdöme utan inbjudan
Svar från JK floorheating Ltd. - JK floorheating SE
Hi Marcus,
Thank you for taking the time to share your experiences with us.
Graham and Guido are indeed people that we count ourselves extremely fortunate to have working with us here at JK and we will be sure to pass your comments over to them.
Thank you for choosing us to provide your UFH installation.
Warm regards
JK Team
Used there guys over 10 times now they…
Used there guys over 10 times now they never let me down great bunch of lads would highly recommend
13 juni 2023
Svar från JK floorheating Ltd. - JK floorheating SE
Hi Klie,
Thank you for leaving us with this review and your comments.
It has been a pleasure to be able to assist you and your team at Brightlight Building Services across the projects we have been fortunate enough to be involved in.
Thank you for entrusting us with repeat business in allowing us to supply our routed UFH system.
Until the next one...
Warm regards
JK Team
Hard working team who were also…
Hard working team who were also pleasant and accommodating.
28 juni 2023
Omdöme utan inbjudan
Svar från JK floorheating Ltd. - JK floorheating SE
Hi Roger,
Thank you for taking the time to leave us with a positive review.
We will pass on your comments to Guido and Aaron who were your installation team.
If you need any further assistance now your UFH is installed please do not hesitate to get in touch.
Warm regards
JK Team
UFH install
A very easy process from start to finish. Graham Davies was always on hand for any questions and Matt and the installation team were friendly, quick and clean.
Anyone looking for UFH to be installed I’d highly recommend JK on price alone, but customer service also backs up the great service.
24 maj 2023
Omdöme utan inbjudan
Svar från JK floorheating Ltd. - JK floorheating SE
Hi Mike,
Thank you for taking the time to leave us with a review.
Great to hear that Graham and his team from Crawley we able to provide you with the level of service that has warranted your 5 star review.
We hope you enjoy the system.
Warm regards
JK Team
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