Today I bought a can of your new limited edition cookie butter iced coffee and was left disappointed with the taste. I bought the drink assuming it's taste like cookie dough ice cream or something, b... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Love Jimmy's iced coffee - but I don't love Evri and thats who they use to deliver so knocking a star off as I needed to go on a hunt to find where my delivery had been dumped
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Absolutely sickly iced coffee. The cookie butter limited edition iced coffee by your company has absolutely disgusting I have no words, it tastes burnt if you could burn it again.
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The service you receive from Jimmy's is great. Their Customer Service team are brilliant, very quick to respond to any message you send to them. And their Rewards Scheme is absolutely fantastic. Dispa... Se mer
Företagsinformation
Skrivet av företaget
If you’re into truly refreshing Iced Coffee, you’ve come to the right place. We offer a wide range of products for all coffee enthusiasts, with a special emphasis on sustainable packaging and single-origin, Rainforest Alliance Coffee. - Available online and in all major supermarkets!
Kontaktuppgifter
Unit 1, 8 Airfield Road, BH23 3TG, Christchurch, Storbritannien
- 01202611364
- info@jimmysicedcoffee.com
- jimmysicedcoffee.com
3,3
Medel
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 82 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Got one original and one caramel
Got one original and one caramel, thought it wasn’t too bad for the reduced price until I tried the caramel looking forward to the additional sweetness, it is no different! Both bland mediocre at best
20 september 2024
Omdöme utan inbjudan
Svar från Jimmy's Iced Coffee
Hey Nathan, thanks for reaching out. We're sorry to hear our Original & Caramel weren't to your liking. We pride ourselves on ensuring our products aren't sicky sweet and still provide a nice coffee hit. That's why we worked hard to get the coffee to caramel ratio just right, ensuring the caramel wasn't overly sweet but still provided a nice hint- unfortunately it's not to everyones taste. Thank you for your feedback!
Taste ok but a bit waterery
Taste ok but a bit waterery. Won't be buying again. Starbucks is a lot better.
5 september 2024
Omdöme utan inbjudan
Svar från Jimmy's Iced Coffee
Hey Simon, Sorry to hear you're not a fan of our stuff. We use the best Rainforest Alliance, Arabica coffee we can find and don’t use any coffee flavourings. This is a premium point for us and one we wouldn’t cut corners on this. We work hard on all our recipes to get the ratio just right, ensuring that they're not overly sweet like some of our competitiors to ensure our products still provided a neat coffee hit- unfortunately it's not to everyones taste. We appreciate your feedback. Have a great day!
Tastes awful.
This is the worst tasting coffee I've ever had. The strangest thing is that it smells really good, but once you taste it, it's watery and just not pleasant.
3 september 2024
Omdöme utan inbjudan
Svar från Jimmy's Iced Coffee
Hey Sophie, thanks for your review. We're sorry to hear our Iced Coffee wasn't to your liking. We work hard on all our recipes to get the ratio just right, ensuring the they're not overly sweet and still provided a neat coffee hit- unfortunately it's not to everyones taste but thank you for your feedback.
Avoid at all costs!
Avoid at all costs! I drank one of these from Tesco in Norwich and it tasted disgusting. Not only that but I had to literally storm home as fast as I could as it upset my stomach. Horrendous experience from start to finish.
6 augusti 2024
Omdöme utan inbjudan
Svar från Jimmy's Iced Coffee
Hi Darryl, We're so sorry to hear of your recent experience with our product. This is the first we've heard of someone getting food poisoning from our Iced Coffee. So that we can look into this further, please can you contact us via email to info@jimmysicedcoffee.com.
All our products are quality checked prior to dispatch so we would really like to look into this and make up for the experience you've had. Thanks so much for the feedback and once again, huge apologies from all our the Jimmy's Crew.
happy customer
Enjoy the Mocha cans / bottles, quick delivery & recyclable packaging - rainforest certified as well, what's not to like.
4 juni 2024
Omdöme utan inbjudan
Jimmy's iced coffee, possibly the most disgusting stuff I've ever tasted!
I was given two cans of this iced coffee to try caramel flavour and oat flavour, both drinks tasted vile, I'm glad I didn't have to pay for them. After drinking roughly half of each can the rest ended up in the bin. Jimmys iced coffee website talks about their 'green credentials' but they would be doing the planet a favour by not producing the muck in the first place. Jimmy's also use the paid for review website 'REVIEWS.io' if you take a look at the reviews for this website on Trustpilot then you'll see that they have a very poor rating of 1.8 which is quite 'telling', but theres nothing like paying for a good review is there!
17 februari 2024
Omdöme utan inbjudan
Svar från Jimmy's Iced Coffee
Hey Jeremy,
We're sorry to hear you weren't a fan of the free cans our crew gave you to try!
All of our Iced Coffee is made using only the highest quality, ethically sourced ingredients, and have gone through various taste tests to ensure that they offer the perfect balance between refreshing and smooth, while still providing a neat coffee hit- however, this can’t always be to everyones taste!
We do not pay for reviews, but if you are concerned about this you can check and see that all our reviews on REVIEWS.IO are from verified buyers and our rating is not 1.8, but is actually 4.8 which yes, we hope is quite telling for our level of product quality and customer service.
Thank you again for reaching out with your feedback. Have a great day!
Ordered 2 cases on Sunday
Ordered 2 cases on Sunday, arrived Monday afternoon, wow fantastic service free delivery and £10 discount fabulous 5*
23 oktober 2023
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Gorgeous product and nice customer…
Gorgeous product and nice customer service team. Let down by deliveries not working out.
1 september 2023
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Still not received my order a week later...
I have been so so disappointed with Jimmys Iced Coffee. I ordered my coffee order a week ago when the weather was crazy hot and I paid for next day delivery as I was so excited to have the coffees and also take a few away with me on my long weekend away to Cornwall! Friday came and I didn't receive my order, and a Royal Mail delivery of Saturday was sent to me. I emailed to explain I was away (which is why I paid extra for my delivery) so I would not be able to receive my order. I then was able to change the delivery date on Royal Mail to Tuesday, this week. Tuesday has come and gone and I still haven't received my order. I have now sent 4 emails and left one review and have not received any replies. The customer service has been so terrible for the last week and such a big disappointment as I genuinely believe you have the best oat iced coffee on the market and I love drinking it. I actually chose to buy from you directly as I was buying it through supermarkets but wanted to support you directly!! I understand things go wrong and you are a small business but the lack of response on emails has been really poor and I have been left with a very bad taste in my mouth.
7 september 2023
Omdöme utan inbjudan
Svar från Jimmy's Iced Coffee
Hey Lizzie, We're so sorry to hear you've had an issues with your recent order.
I understand a member of our team has been in contact with you via email to resolve this and explain that we unfortunately did not receive your emails until a few days later, due to an issue with our email system.
This issue has since been resolved and we're really sorry that your emails got lost in the process. We have also only just seen this review as we now use an alternative review provider.
We do wish we could have acted on this sooner for you and apologies for any disappointment caused. This was never our intention and we always strive for the highest possible service. We are sorry that on this occasion, something obviously went wrong. Thank you for your support with ordering directly. We really appreciate you for choosing Jimmy's, it means a lot to our crew and we hope to provide a better experience for you next time. Please do reach out to us via phone or email in the future and we'd be happy to assist.
Jimmys original iced coffee This is…
Jimmys original iced coffee This is absolutely gorgeous. I didn't know I liked ice coffee until I tried this it was part of a meal deal , lovely smooth tasty coffee and low calorie. I am now hooked !I buy direct with the company website they have amazing offers if you buy 2 or more ,....... I can only say try it you won't be disappointed
15 juli 2023
Omdöme utan inbjudan
Amazing coffee!!!
Amazing coffee, tastes great (I tried the caramel flavour) and ordered from the tiktok shop and they even sent some little cute things like a keyring!
10 maj 2023
Omdöme utan inbjudan
Jimmy’s Mocha & Caramel
Jimmys has always been my go to cold coffee and it is simply fantastic!
I recently purchased 2 crates off of the the website which I found out about and was amazed at how easy it was to navigate, the simplicity of the transaction and generous delivery options offered!
I purchased my favourite the mocha and the caramel which I’ve seen in BP before.
The brand is simply fantastic and we will certainly be reordering 😊
Thank you!
35217
6 maj 2023
Omdöme utan inbjudan
I thought that the coffee tasted… Amazing!
I thought that the coffee tasted delicious, and I loved that branding!! Everyone should try the new caramel flavour
19 april 2023
Omdöme utan inbjudan
I absolutely love Caramel flavour
I absolutely love Caramel flavour - everyone must try it!
17 april 2023
Omdöme utan inbjudan
Unreal selection of Iced Coffees
Unreal selection of Iced Coffees. Have tried the Regular, Oat, Caramel and Mocha! All are amazing!
23 mars 2023
Omdöme utan inbjudan
Svar från Jimmy's Iced Coffee
Luke, you rock! Thanks for the ace reviews, it means a lot that you're enjoying our stuff. Have a great day!
Best by a mile
Love, love, LOVE this iced coffee, it’s the best on the market by a mile. I’ve tried pretty much every brand out there and nothing else compares.
I’ve just bought a case of the extra shot and I start every day with one.
Please keep doing what you’re doing and I will remain a loyal customer!
12 mars 2023
Omdöme utan inbjudan
Svar från Jimmy's Iced Coffee
So stoked to hear you're loving our stuff! Thank you so much for your kind words, it really means a lot to all our crew. Have a great day!
10/10 customer service
Ordered a case that had a few cans damaged by DHL (not the companies fault) and mentioned it on a survey they sent, yesterday I got a parcel from Jimmy's with 4 more cans and a note apologising for the damaged cans even though it wasn't their fault, best customer service I've come across before
27 januari 2023
Omdöme utan inbjudan
Svar från Jimmy's Iced Coffee
Thank you for the kind words James. Sorry for the initial damaged cans, I'm pleased to hear you received the additional ones we sent you. Thanks again!
Giving a support to take some drinks…
Giving a support to take some drinks for my personal challenge
24 januari 2023
Svar från Jimmy's Iced Coffee
Good Luck Edgar!
Svar från Jimmy's Iced Coffee
Thanks Joanne! This means a lot.
Great Coffee Amazing Customers Services
9 januari 2023
Svar från Jimmy's Iced Coffee
This is great to hear, thank you Sean.
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