Jewelsbykaurs Omdömen 

I went to Jewelsbykaurs with the intention of supporting a small business, traveling all the way from East London to give her a chance. Unfortunately, this turned into one of the most stressful and disheartening experiences I’ve ever had, especially during such an important time for me.
From the start, the lighting in her studio was poor, making it difficult to properly see the jewellery. I had to step outside multiple times just to get a clearer view. Despite my attempts to make an informed choice, her tone throughout made me feel pressured to purchase something, as though I was obligated simply because I was there.
After much back and forth, I selected jewellery for my mum, and mehndi jewellery. The next morning, under proper lighting, I realized the jewellery didn’t match my outfit. I politely asked for a refund, explaining my situation, but she outright refused.
I explained to her, I had recently lost a family member, and I told her I was struggling with anxiety and couldn’t deal with unnecessary stress. I hoped for some understanding, but she completely ignored my vulnerability. Instead, she took advantage of it, continuing to pressure me into decisions I wasn’t comfortable with. It was clear her only priority was getting my money.
At no point during my visit was I made aware of a strict no refund or exchange policy. Had this been communicated, I would have been more cautious in my decisions. As a bride preparing for a significant event, I wanted everything to be perfect. Instead of understanding my concerns, she accused me of “moaning” and implied I was being difficult. Of course, I spent time—it’s my big day, and I had every right to ensure I was happy with my choice.
Her refusal to refund left me with no option but to exchange the items, which I returned immediately via first-class delivery. Even then, she charged me additional fees for “changing the beads” (which was not mentioned to me and seemed as if she was making up prices just to get money in her pocket) and for next-day delivery, which I had also paid for when I sent her item back. After all this, she refunded a mere £16.
This entire ordeal left me feeling exploited and anxious at a time when I should have been excited and happy. She didn’t hesitate to add to my stress, showing no compassion or care for me as a customer.

Before I visited Jewelsbykaurs, she was extremely eager for me to come, constantly encouraging me to choose her over other jewellery vendors. She even advised me not to go to anyone else, which I found a bit pushy. I explained to her that I was in the hospital and dealing with personal challenges, but despite knowing this, she continued to pressure me to visit her studio. Her eagerness quickly turned into indifference after the sale was made, and now she chooses to ignore my concerns entirely. Her lack of empathy and disregard for my situation is deeply disappointing.

If you’re considering Jewelsbykaurs, I strongly urge you to reconsider. Her lack of professionalism, transparency about her no-refund policy, and disregard for customer well-being speak volumes. Just to mention, I have been referred to her, I’ve not found her on instagram nor did I know she has a website. but as a business surely, you should let your customers know about your no refund or exchange policy so your customers are well aware. Supporting a small business should be a positive experience, but this was anything but.

Order beautiful mother of pearl bangles and earrings
Really happy 😊 😃

I ordered lovely bangles and it was really beautiful than I seen in the picture. And price was reasonable.Transaction was very smooth and Sumi was very co-operative.

Jewelsbykaurs is a wonderful jewellery business with so much to offer. They have such high quality items and such a dedicated team. Jewelsbykaurs goes above and beyond, always just a message away. The politeness goes a long way. It’s the best place to buy your jewels from.

Thanks a lot Sumi for your time and stunning pieces I have bought. I love your collection and it’s a satisfaction always whenever I come here.

Received my necklace set today and it is amazing . Looks more beautiful in real than in picture. They are so cooperative and helpful. Can’t wait to wear this . Will be shopping with them again .

Very good quality jewellery, highly recommended

Beautiful collection and a lovely seller! It was a treat to see the mix of varieties and price ranges that Jewels By Kaur has. There’s something for everyone.. Loved my shopping and even got compliments! Highly recommend.. Looking forward to going back for more!!!

Beautiful Collection Had such a pleasant experience with Jewels by Kaurs I fell in love with all collections definitely recommend it to all the future brides & others. Got such a stunning set on the day I met first & definitely going back in future too ..

I had recently purchased some beautiful mother of pearl jewellery from Jewels by Kaurs. The pieces are stunning 😍 excellent service and very quick with responses too! Would definitely recommend

Great communication with seller and ongoing feedback on product finishes as well as delivery till arrival of product. The product itself looked fabulous and sure to impress!

Thank you for my beautiful Mehndi jewellery. You included all the customisations I wanted including colour changes, style of tikka and earring chains. The whole process was hassle free and the quality looks and feels amazing and comfortable on too 💓

Beautiful Jewellery. A must visit. Suminder has a vast collection of authentic jewellery which every women any age will love. Super fast delivery too. Look forward to add more to my collection.

amazing service , prices are reasonable, huge variety of jewellery no need to go anywhere ,

Jewelsbykaur has excellent customer service, she spent a lot of time helping me pick out my wedding jewellery. She has many beautiful good quality options in her studio and is reasonably priced. I would definitely recommend for all brides to be!

The variety and quantity of jewellery is outstanding. The assistance and honest advice you receive adds to the wonderful experience.

Beautiful jewellery and great quality. Absolutely my go-to for buying jewellery😍

Amazing service would highly recommend.. the quality is unmatched and kaurs customer service and attention to detail is second to non.. loved the whole process.. 1000/100 ❤️

Suminder has done an amazing job in finding the right set for me. She provides excellent customer service and 1:1 experience. Beautiful variety of jewellery and such good quality. She really cared about the vision I have for my outfit and she delivered and exceeded my expectations. It came out so beautifully that I cried 😅
She also showcased lovely jewellery for my mum and goes above and beyond to get it custom made.
Thank you Suminder for looking after us x

Thank you @ jewels_by_kaurs for the beautiful set. The set is really pretty🤩 in real and also quality is too good. I’m really satisfied and loved my set. Thank you once again❤️