Jetstar Airways Omdömen 

Utterly Disappointing and Unacceptable Service
Our experience as a group of six passengers was nothing short of appalling. From the outset, the customer service was unbelievably rude and focused solely on extracting extra charges at every turn. We were flabbergasted to be charged an exorbitant $150 for what they deemed "extra weight" – our wallets, mobile phones, ladies' purses, and even our passports! This petty and money-grabbing policy is simply outrageous.
The nickel-and-diming didn't stop there. We were charged $4 for a basic bottle of water during the flight. To add insult to injury, their in-flight entertainment was not complimentary; everything, from videos to kids' content, required an additional purchase. This lack of basic amenities is unacceptable in today's travel standards.
Traveling with children made the experience even more distressing. When our kids were quietly playing with the papers and vomit bags from our own seat pockets, a crew member rudely intervened, stating, "This is our property," and abruptly stopped them. This lack of consideration and basic human decency was shocking.
The state of the aircraft itself was deplorable. We found rubbish and hairs scattered around our seats, indicating a severe lack of proper cleaning and maintenance. Furthermore, the noise levels during takeoff and landing were extreme and incredibly uncomfortable. To top it all off, the passenger behind us attempted to close the window, and the entire shutter simply fell out, highlighting the poor condition of the plane.
Overall, this airline demonstrated a complete disregard for passenger comfort, basic courtesy, and aircraft maintenance. The relentless pursuit of extra charges for even the smallest items, coupled with the rude and unhelpful crew, made this a truly miserable journey. We strongly advise anyone considering flying with this airline to look elsewhere to avoid a similarly dreadful experience.

I'm aware Jetstar flights are sometimes delayed. I flew out from Kansai International Airport, during Osaka Expo. The airport was very busy and extremely crowded but checking in went very smoothly. There were many ground staff members attending the passengers which I thought was rare to see these days.

Très déçu par Jetstar. J’avais payé un billet plus cher pour inclure deux bagages en soute, et pourtant on m’a facturé 80$ supplémentaires à l’enregistrement, sans explication claire. Quand j’ai montré ma réservation, on m’a juste dit que “ça ne comptait pas”. Aucun geste commercial, aucune solution proposée, juste un paiement forcé. Franchement, pour une compagnie censée être low-cost, ça ressemble plus à une arnaque qu’autre chose. Première et dernière fois avec eux.

Very expensive flight with awful food and service . Seats were uncomfortable and my in flight entertainment screen didn't work.
Fortunately I had my iPad with me but sadly left it on the plane.
I have been trying to call, email chat with anyone to get it back and finally have been told that I have a case open and it will be resolved in one to two weeks. I will be back in the UK by then . Amazing that an overpriced budget airline can't even give me my iPad back.
DO NOT USE JETSTAR if you have a choice

Check in 8/3 2025 in Krabi for departure at 15:10 to Singapore.
Plane on time! At 15:05 they changed “on time” to delayed. NO information! Very not-smiling lady at the disk did NOT inform, only “delay”. The loutspeaker did announce many things but NOTHING about our delay…
NO INFORMATION is pretty bad. People were again and again approxhing the single lady at the disk, because of problem with connecting fligths.

The domestic t2 airport check in is so badly organised. I’ve never seen anything like it. The staff don’t seem to give a f about anything but their than answering their mobiles. Hope the flight is better than this!

Was very disappointed with quality of service on my flight to Bali from Melbourne with my 2 boys.
I had a guest vomit numerous times behind me. I’m understanding if someone is sick and with special needs (which I assumed was the case) but none of the air hostesses offered support to anyone else. Even when I told them vomit was running on the floor under my feet.
Luckily I was able to pick my boys teddies and bags up in time but they just offered me wet wipes. I refused to get on the floor and wipe it up as my boys were asleep on my lap but this should have better safety and hygiene practices.
Won’t fly with them again unfortunately.

Comment une compagnie aérienne aussi mauvaise puisses exister ?? Nous avons pris un vol depuis Manille pour Singapour avec connexion pour dubai et Lyon st exupery. Le vol au départ de Manille a pris trois heures de retard donc connexion perdu, une nuit d’hôtel à Singapour mais avant cela 2 heures à chercher nos bagages nous n’avons pas dormi pendant 24h ni manger.
Le lendemain au comptoir jetstar ils n’ont rien voulu savoir demmerdez bous mais le comble c’est que nous n’étions pas sur la liste des passagers un truc de fou , nous nous sommes rendus chez emirates et la bingo, cette compagnie a pris en compte notre situation et nous a mis sur un vol sans rien demandé.
Alors jetstar compagnie locowst australienne à fuir.

How can such a bad airline exist? We took a flight from Manila to Singapore with connection to dubai and Lyon st exupery. The flight from Manila was three hours late so connection lost, a hotel night in Singapore but before that 2 hours looking for our luggage we did not sleep for 24 hours or eat.

The next day at the jetstar counter they didn't want to know anything demmerdez bous but the top is that we were not on the passenger list a crazy thing, we went to emirates and bingo, this company took into account our situation and put us on a flight without asking for anything.

So jetstar Australian locowst company to flee.

I am a pensioner with mental health issues. I booked a flight online from Maroochydore to Adelaide, paid the $200...
I arrived at the terminal at 0600 for my 0740 flight only to be told my booking was for Adelaide to Maroochydore. When I asked them ti change it, they refused and made me buy another ticket at $380.
Just an absolute shonky disgusting airline ripping pensioners off in Xmas Eve.
I will NEVER fly with you again.

Flight cancelled day of with no notice. Couldn’t offer a new flight until 3 days later.

The flight by itself went smoothly, was on time and the crew (airports and plane) were pleasant and helpful. So in that regard, it was a good experience.
The reason for the low rating stems from all the hassle around mobility at booking time. The JetStar website was very poor when it came to specify my mobility situation, and eventually requested I call the JetStar customer services. It then took several calls to sort my needs out. To put this in perspective when I flew Air NZ later that month, it was all done via the website, no hassle, easy as.
In this day and age, I cannot comprehend why JetStar aren't more welcoming and organised for disabled travellers.
Disappointed.

Je devais un prendre mon vol de 10 décembre à Bali en direction de l’Australie. Alors que j’allais très bien, manque de chance pour moi, je commence à me sentir mal au moment de l’embarquement et je me retrouve à vomir aux portes de l’avion. La compagnie CONSTATE que je ne suis malade et REFUSE de me laisser monter à bord du vol (ce que je comprend).
Je me retrouve donc à minuit, malade, seule, sans vol et devoir trouver un endroit pour dormir.
On me dit que je pourrais reprendre un vol le lendemain à la même heure, mais surprise pour prendre ce vol sans frais supplémentaires il faut que je me rende chez un médecin pour justifier que je sois malade. Encore une fois je comprend le principe, mais dans mon cas c’est la compagnie elle même qui constaté les faits et qui m’a empêché de prendre le vol !
J’ai donc le choix entre payer ou payer.
Résultat après un billet à plus de 200$ il me faut maintenant payer 120$ en plus parce que j’ai osé être malade ! Ils n’ont même pas fait un geste. Sans compter que j’ai du prendre une chambre d’hôtel en catastrophe et que j’avais une réservation en Australie. Une grosse perte d’argent.

À noter également que dans l’avion il faisait extrêmement froid et que si vous voulez une couverture il vous faudra encore une fois payer .. c’était un vol de 6h00 tout de même !

Tout est une question d’argent, aucune compréhension ou compassion de la part de cette compagnie ou de l’équipage, un système déplorable. On sera aux petits soins uniquement si vous avez de l’argent à dépenser, en encore. J’ai vécue une TRÈS mauvaise expérience que je ne souhaite jamais retenter avec eux !

Et au passage pardon d’avoir été malade ..

Your communication skills are TOTALLY disrespectful and in dire need of review.
I have been trying to my refund youfor a month now and keep being pushed from pillar to post with no reult

The most sadistic, backwards baggage policies I've ever encountered.

Uncomfortable seating with little padding and hardly any leg room. They don't even offer complimentary water to passengers. Staff need to lift their game too, try smiling and being kind to passengers like the other more highly regarded airlines. It felt like I was on a direct flight to prison. A gross Airline.

They're predatory.

Made a booking from the wrong airport and realised 5 minutes later. Called and messaged their support line and they couldnt give a refund or a credit. Apparently if I had paid the extra amount for insurance they would have no issue returning my $800 but because I didnt do that they had zero sympathy. Even the 1-hour quick fix policy is pathetic. They hate their customers, and just want your money. Avoid them at all costs. The fares arent even cheaper than Air NZ when you add the $200 in fees (why the hell am i paying an $85 'passenger movement' fee??). I ended up writing off the $800, congrats Jetstar, you got me! It worked out cheaper and easier to book the same flights with Air NZ.

Delayed while the plane was cleaned , delayed again because the catering was slow , delayed again because staff were slow processing passengers.Once on board , the plane had a stale odour and was filthy, obviously the cleaners need to be sacked . Almost 3rd world standard

This company loves to hire agency staff who arnt able to deal with complaints or refunds.

The customer service team are only able to share with you an email or 2 phone numbers, both which are so backwards that all the rules of the airport are completely wrong

For example… weight of luggage is 7kg, however food and drink doesn’t count towards this. So we were over by a small margin and then told us it doesn’t count after taking 75 aus dollars.

I would advice travel to be as light as possible including food and drink because not all the team follow this rule. Online is where they state that it does count towards the weight of the luggage and they are not able to deal with a refund. I have spent 3 days trying to sort this as we have photos showing our luggage is under 7 after we took our water bottles out.

Have to pay 130$ and can't accept 4 different card. Only cash. In 2024.