Jetstar Airways Omdömen 

If there is a 0 star, i would have leave that review. Worst airline. Booked flight from Melbourne to Launceston and the flight was delayed for almost 6hrs. Incompetent airline

Flight delayed 3.5 hours and no communication until arrived at checkin

Complaint
Jetstar NZ
Christina and Robyn
Wheelchair Assistance

Terrible, terrible. No apology, empathy, nothing. No Customer Service or People Skills

I will never fly and use Jetstar ever again in my lifetime

I thought Jetstar redeemed themselves after telling me I couldn’t get a Wheelchair, but then I complained, I know my rights and what’s legal. There were how many wheelchairs available I witnessed. I got a Wheelchair finally, still not satisfied with the experience I had to go through, just to get a Wheelchair!

Now, another unnecessary complaint

Jetstar NZ Wheelchair Assistance - Christina and Robyn
Flight JQ159 BNE-AKL

Flight was delayed. Wheelchair assistance delayed. I asked “are we going through Duty Free’.” The answer was “yes.” I stated I needed to get my ‘Click and Collect.’ One staff said she will check? Check? The other staff said “no.” Huh? She said it’s against company policy, what? If I did. Then the Wheelchair Assistance will cease. What! Why can Air NZ can and Fiji Airlines? I didn’t agree. It didn’t make any sense to me!

It didn’t make sense because she was assisting my Aunty in a Wheelchair. She agreed to take her to the bathroom and my Aunty can go shopping at Duty Free? How does that work and how is that fair to me?
She was so Discriminative!
Her information didn’t make sense to me. No common sense. She clearly didn’t understand your own policy

I made a scene. Because they gave me terrible, unprofessional service. Which then they agree to take me to get my ‘Click and Collect” from Duty Free

Why?

They didn’t apologize or make things right. Ignored me. I was not going to use their useless service. It was bad

There were times where I had to get my child niece to push and move me in the Wheelchair

I found out that the Manager was downstairs. Yet they had a walkie talkie that they could have contacted to get the manager

I don’t know if their names are actually legit. But they were islanders, brown. Ladies. One had acne. The other was big. Both their hairs were in a bun. The big one. Her hair colour was red, it was dyed

She needs a lot of training, upskilling. So does the other one. She was just a follower

I will never use and fly with Jetstar. As long as I live. I will delete my Jetstar App. Any surveys sent to me to complete will be terrible. So don’t bother sending them to me

I messaged Jetstar on Facebook. They didn’t care. They sent me the Policy. That was a total joke!

What an absolute ripp off.My hand luggage was 7.5kg. I asked them if this was allowed as I knew the limit was 7kg and i wanted to.do the right thing.One staff member said to me it should be ok not to worry about it and then the next member said no!! It will be $60 extra.This is absolutely ridiculous to say the least.How many passenger dont ask and just get on the aircraft without any problems.Im done with you.It was never about the money rather than the principle how this was handled!!

the worst airline in Australia
they treat you like shit and if ur bag is over 1gram they will charge you arm and leg
don’t book with them please,
my first and last time with this shit airline

Disgusting cash grab, poor customer service and just outright theft after checking in bags 7kg under allowance only to be charged $85 for being 1.75kg over at boarding gate. Clearly when I checked in they could have checked my onboard as I had plenty of allowance left and I would have taken 2 small items out, checked them in, all would have been fine. JETSTAR you are grubs and just pondscum, 1st and last time, never again

Horrible. What you save in money going with this airline is never worth it. Hell, you won't have even saved money most of the time after all of the hidden fees and headaches.

Can I give 0 stars?

They destroyed my suitcase, then wasted my time for 2 months with a "complaint process" which consistsled of different people emailing templates asking for more and more. I sent photos, videos, repeated and elaborate descriptions...now they want original receipts and an affidavit. Their responses were sociopathic and should be investigated most seriously.

Pilots and ground crew are the best part of jetstar.cabin crew were hopeless.Ignored requests and unless you prebooked a meal didnt care less.this was cabin crew on JQ117 from Bali.
Done.Never again!

If you are planning to fly somewhere via Australia, be very careful. Australia may refuse to issue you even a transit visa. As a result, the tickets may look cheaper, but in reality you may not be able to fly at all.

Also, the “cheap” ticket price can be misleading. You may have to pay extra for almost everything: checked baggage, food, and even in-flight entertainment. So even if you think you are saving around 10,000 THB, in reality you may not be saving much at all.

With a normal airline that does not route you through Australia, many of these things may already be included, and you may avoid the extra visa risk at the same time.

In my experience, this airline does not offer a proper refund process. There are no clear refundable ticket options, and if something goes wrong, they may only offer credit vouchers instead of returning your money. The only exception seems to be some special cases, such as medical reasons, but even then the process is difficult and unclear.

So you can easily end up stuck with vouchers that you cannot really use, instead of getting your money back.

If your route requires a visa or transit visa for Australia, think very carefully before booking with this airline. There is a real risk that you will not get the visa, will not be able to fly, and will spend much more money, time, and stress than you expected.

I would not recommend using this airline for routes through Australia if you are not 100% sure about your visa situation.

Jetstar staff were unbelievably rude and unhelpful. The instructions were unclear, communication was terrible, and the whole experience was frustrating from start to finish. Definitely not an airline I’d recommend.

Excessive charges of extra luggage weight. Whimsical cancellation of flights. Very mean inconsiderate staff. Very unempathetic. Almost sociopathic behaviour

Booked refundable airtickets due to Mum's rapidly deteriorating health. When I cancelled to rebook I was promised a 10 business day refund. When I hadn't heard anything from Jetstar after more than 2 weeks I contacted Jetstar only to discover the refund hadn't been processed and would be another 15 business days. When I requested to make a complaint the staff did not assist at all.

Last night, I was penalised $85 on my hand carry for my 7 kgs over the 3.9 kg limit — it's unbelievable how this company is reaping people off during this time of inflation. Also, I made a mistake fixing my check-in; my luggage didn’t work in the machine, so there was a last-minute call at the gate which totally made me panic.

Jetstar was easily the worst airline experience I’ve ever had.

I fully understand that weather cancellations happen, and of course safety should come first. My issue is not that our Queenstown to Auckland flight was canceled — it’s how Jetstar handled everything afterward.

While our flight was canceled for weather, we watched Air New Zealand flights continue flying to Auckland, our exact destination. That immediately made the situation feel confusing, but the real problem was the complete lack of support and communication from Jetstar once we were stranded.

At first, we were told our connecting flights would be sorted out and covered. After standing in line for assistance, that completely changed. We were then told Jetstar would provide no accommodation, no food, no transportation, and no help with missed onward travel. I ended up having to buy an entirely new flight back to the United States out of pocket because my original travel plans had completely fallen apart.

What really pushed this experience from frustrating to unbelievable was when a Jetstar employee told me I needed to “budget for these kinds of expenses.” I understand booking a budget airline means fewer perks, but I did not realize that meant being abandoned in a fully booked tourist town with no help, no options, and staff implying that thousands in unexpected emergency costs were simply something I should have planned for.

Queenstown had virtually no available accommodation that night — no hotels, no hostels, no campsites, no rental cars. The only place we could find was over $1,000 for a single night. Queenstown Airport also closes overnight, so hundreds of stranded passengers were left wondering where exactly we were supposed to go. Jetstar’s stance on this situation for several hours was, “not our problem.” 

Eventually, Jetstar allowed the airport to remain open so people could sleep on the floor, and then rebooked us for the next morning. 

I don’t expect luxury from a budget airline. I do expect basic customer service, honest communication, and at least some level of support when passengers are stranded through no fault of their own.

Weather was outside Jetstar’s control. Their response to stranded passengers was not. This experience was stressful, expensive, and deeply disappointing, and I would think very carefully before ever booking with Jetstar again.

My 80yr old mother I traveled to Adelaide last week .I can’t compliment the staff enough ,they made my mum feel like such a priority and always checking up on her welfare .They made our trip so easy which means a lot when your travelling with an elderly person in a wheelchair.I can’t not fault your staff in Sydney or Adelaide.Thank you for making our travel so easy

Jetstar (domestic) never seems to be on schedule. For interest I would like to know the percentage of the times they are on schedule. Not more than 20% in my experience

Terrible customer service. Extremely unhelpful to our situation and will look for any way to try charge you extra money, and ruin your experience. Will never fly Jetstar again.

I have a issue with the advertising cheap fares then by the time you add bags etc, the cost has doubled. Very disappointed and Very Rarely do you see deals from. HOBART.