Sandals too small for the advertised size. No size label anywhere on the sandal. They would not accept that they had sent the wrong size. Returns procedure described on the website says nothing about... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
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Det här tycker kunderna
Item not as described, item had defects, no fit for purpose, wrong design and wrong colour. This breaches the consumer credit act. They try to get you to return to china but they took the money and th... Se mer
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I was misled by the title Jesse London, I thought they were based in London. It looks good on the website once you receive it ,the quality is very poor, I’ve returned it back it has been sitting in... Se mer
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Terrible. The material is cheap and see through and looks different to the picture and when emailing asking for a refund, they state they can offer me a 10% refund (£4) as sending it back can be expen... Se mer
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1,2
Mycket dålig
739 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I bought a pair of sandals
I bought a pair of sandals, when they arrived… eventually after a few weeks they were very poor quality, not leather did not fit and didn’t look like the picture.
I asked for a return and was asked to return them in the original package to an address I was given they sent me no label with tracking no. I paid £22.20 postage with proof of postage and I am having great difficulty getting them to refund my money despite numerous e mails
I am very annoyed ad will certainly not be recommending this Company!,😤😤
22 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the product quality, fit, return costs, and the difficulties you have encountered in obtaining your refund.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding returns and refunds very seriously and understand your frustration after paying for return postage and providing proof of shipment.
We would like the opportunity to review your case in full. Please email us at info@jesse-london.com with your order number, proof of postage, tracking information, and any previous correspondence, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Awful company
Awful company. Cheap tack shoes that will cost more to send back to China then the cost of the shoes. False advertising and will report to trading standards.
31 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the quality of the shoes received and the return process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We understand your concerns regarding return shipping costs and your dissatisfaction with the product received.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Do not order I ordered a suit for my…
Do not order I ordered a suit for my husband and it was nothing like the picture we had him put it on and had a good laugh I ve had to go through my bank to get money back and show the picture there displaying to what I received if you. Want to return you have to pay for delivery back to china and I thought it was coming from London
27 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the quality and appearance of the suit received compared to the product advertised.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return process and the costs associated with returning items.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Stay clear of this company they are a scam
I did not check the reviews first and unfortunately have suffered a financial loss.
the shoes took ages to arrive i had to regularly check for updates and it was a nightmare.
then the shoes arrived in a bag squashed together therefore damaged and bent out of shape.
the shoes are completely different to the images and the website.....
cheap tat shoes and i wasnt allowed a refund although they were not the colour i chose and the sandals fastening was broken so i couldnt wear them...
i only have woen one pair out of 4.. and the trainers have also started to fall apart ....... ive worn them maybe a few times...
i asked for there complaints procedure and i was ignored...
they lied on the website about returns = no morals or ethics.
ive reported this company and please stay clear of them.
THEY ARE A SCAM.
18 april 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery delays, product condition, quality issues, and your concerns about the returns and complaints process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding damaged items, incorrect products, product durability, and customer service communication very seriously.
We would like the opportunity to review your case in full. Please email us at info@jesse-london.com with your order number, photographs of the items received, and any previous correspondence, and our team will investigate the matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
MY ORDER HAS ARRIVED.
After three weeks my cheap tacky sunglasses finally arrived. They had a bent arm & were the wrong tint (blue & not green).
I contacted the seller to inform them that they are the wrong tint & as usual they very amicable & asked for a pic of the packaging label & a photo of the glasses so they could address the problem. But I can't be bothered, so I'll stick to my Ray-bans' & order from a reputable retailer. My message to you out there is if you wish to buy anything from China go via TEMU & cut-out the middle man.
30 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, particularly regarding the condition of the sunglasses upon arrival, the incorrect tint, and the overall quality of the product received.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We appreciate that you took the time to contact our customer service team and understand your decision not to pursue the matter further.
We take feedback like this seriously and would still welcome the opportunity to review your order and concerns in full. If you change your mind, please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate the issue further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Appalling quality
Appalling quality, please dont use... I am angry with myself for being fooled by a glossy Web page.. Scammed...
29 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been. Please accept our sincere apologies that the product you received did not meet your expectations and left you feeling dissatisfied with your purchase.
We take feedback regarding product quality seriously and would like the opportunity to review your concerns in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate your case further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Utterly dreadful
Utterly dreadful. Site appears to be london based but ships from China, very slowly!
I ordered a blazer, what turned up was some kind of plastic jacket. It's like someone printed a cotton texture onto a shower curtain then made a blazer from that! Returns process started but I don't hold out much hope. Will probably end up going through my bank.
29 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the delivery time, product quality, and the difference between the item received and your expectations based on the product listing.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the returns process and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and return request in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
DO NOT ORDER!!
DO NOT ORDER!!! IS NOT UK BASED. they advertIsed as uk based famIly bussiness. I bought a pair of leather shoes, orthopedic ones. straight after o received an email saying that will be delayed because of big demand nothing said about chinese based wearhouse. took 2 weeks and half to get the parcel. rubish quality. no leather touched those shoes. same or worse quality than shein or temu.
11 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the delivery time, product quality, and your expectations based on the product description.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the delivery delay notification and the quality of the shoes received.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Do not use this website!!
Do not use this website!!!
Chinese company, even though uk is suggested on their website. Items arrived after 3/4 weeks which was too late. Cheap and nasty quality. Out of principle I paid to send them back for a refund (to china) address provided for return is unfound by customs so they are sat in customs and have been from the last five months!!! They are saying that’s my responsibility to sort… Absolute disgrace and shouldn’t be allowed to trade
22 december 2025
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery time, product quality, return process, and the difficulties you have encountered with your returned parcel.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the status of your return and appreciate the effort and expense you have already incurred in attempting to return the items.
We take concerns like this seriously and would like the opportunity to review your case in full. Please email us at info@jesse-london.com with your order number, return tracking information, and any relevant correspondence, and our team will investigate this matter further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
If I could rate this lower or a minus…
If I could rate this lower or a minus 'star' I would. To be honest, when my husband ordered the shorts he should have read the reviews or at least the incredibly poor returns policy and he wouldn't have then wasted nearly £100 and a lot of my time and energy. We are about to go to the PO to return these shorts to China(!!) at our expense and I expect we'll need to walk away as the cost will outway the value of the purchase. The items arrived late and are of dreadful quality plus the 'XL mens sizing' wouldn't fit a skinny prepubescent teenager. As lots of others have said, AVOID AVOID AVOID!
29 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the product quality, sizing, delivery time, and return process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We understand your concerns regarding the return costs and appreciate the time you have taken to share detailed feedback about your experience.
We take concerns like this seriously and would like the opportunity to review your order and communication history in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Obviously a scam.
I ordered a pair of “leather clogs” which when they eventually arrived were absolutely rubbish. They were supposed to be akin to Birkenstock. They had plastic soles which were very sore on my feet and the top of them were short and a horrible colour of tan. Very poor quality. Absolute rubbish.
28 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the quality, comfort, and appearance of the clogs you received.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback regarding product quality and customer satisfaction seriously and would like the opportunity to review your concerns in full.
Please email us at info@jesse-london.com with your order number and details of the issues you experienced, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
You live and learn.
You live and learn.
I didn’t read the reviews before I purchased shoes and a dress.
The shoes were advertised as “orthopedic” and looked stylish on website. I was expecting arch supports and good cushioning to qualify as orthopedic shoes- but nothing of the sort. Must be in breach of a trade description or 2!
The dress - looked lovely on line - cheap n nasty in reality and although a small size, there’s enough room for another person in there with me.
Repacked and ready for return but then realised I have to ask permission (really?) to have the privilege of paying for the return package trip to China! Jesse London my ****!
Now waiting for the AI generated insincere apology from them about how upset they are with my disappointing experience. Will keep the items just to remind me never to get stung again.
28 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the product quality, sizing, and your expectations based on the product descriptions and images shown on our website.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the returns process and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and the issues you’ve raised in full. Please email us at info@jesse-london.com with your order number, and our team will investigate your case further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Absolute scam website
Absolute scam website. Found out too late after placing an order for clothing. Should have checked Trustpilot. So many scam websites coming from China. All goods arrived after several weeks and are made out of the cheapest, nasty materials. A pair of jeans doesn't even have the hole to do up the button. The stitching on everything is atrocious. AVOID AVOID AVOID! OVER £100 WASTED.
28 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the quality of the items received and the delivery time.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding product quality seriously, particularly where items may not meet expectations or arrive with defects.
Please email us at info@jesse-london.com with your order number and details of the issues you encountered, and our team will review your case in full so we can investigate further and work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Everything bad
Everything bad!
Extremely poor quality items
Extremely Slow postage
China dispatched despite saying Jesse London!
Ridiculous returns costs
Definitely wouldn’t recommend!
28 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the product quality, delivery time, and return process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Ive already left a review about how…
Ive already left a review about how dreadful this company is,(which they tried to have removed) but they have now risen to a whole new level of deceit. After advertising leather boots they sent me some nasty plastic junk. When I complained they suggested I insult my family members by passing them off as gifts. Eventually after much toing and froing, they agreed to refund me some money for my disappointment.That has never happened. Dreadful awful company run by con artists. Please do not touch this company they are disgusting criminals. They also like to send the same boring responses like they have below. Pretending they will help you for the public to see, but never do. Quick update. I took these disgusting plastic( they said leather ) boots to the charity shop, and they threw them in the recycling bin. What does that tell you.
1 januari 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the product quality, the communication you received, and the refund that you believe was not processed.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding product descriptions, customer service interactions, and refund matters very seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number and any relevant correspondence regarding the refund arrangement, and our team will investigate this matter further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
As others have stated website looks…
As others have stated website looks amazing. Ordered some shoes and when they have come look nothing like the pictures, such poor quality. Would not buy from here ever again
27 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing it must have been to receive a product that did not meet your expectations. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide.
We take feedback regarding product quality and accuracy of product presentation seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
No stars
No stars. A month to arrive and then shoddy quality / not like pictures.
26 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially after waiting so long for your order only to find that the item did not meet your expectations. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide.
We take concerns regarding product quality and customer satisfaction seriously and would like the opportunity to review your order and the issues you’ve raised in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
DO NOT GO ANYWHERE NEAR THIS COMPANY!! BE AWARE
DO NOT GO ANYWHERE NEAR THIS COMPANY!!
These are Rogue Traders company name describes that they are London based THEY ARE NOT THEY SAY THEIR WAREHOUSE IS IN CHINA RETURNS ARE AT YOUR OWN COSTI ordered a jacket £35 came in just shy of 3 weeks. Far too small I am 8-10 too tight. Sought a return they offered me £3.50 as a goodwill gesture and made it clear that to return the item TO CHINA SO THEY ARE NOT IN LONDON THEIR BUSINESS IS RUN FROM CHINA
SO BASICALLY I am left with a non returnable garment unless I pay for its return unless its faulty
This is really sharp practise
JUST DONT BUY You ar3 just as well off on TEMU
Trading standards issues as far as I can see Report to Watch Dog and Trading standards plus r
ROGUE TRADERS WHICH IS WHAT
JESSE- of LONDON is
SAVE YOUR HARD EARNED CASH
BEWARE BEWARE BEWARE !,
REPLY from JESÉ OFLONDON
The reply to this review is standard and probably AI generated !!!
DONOT TRUSTTH you’ll just lose more money cut your losses don’t touch them with a barge pole!!!
26 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing, return process, and the concerns you’ve raised about our service and policies. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the resolution offered and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and communication history in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Wow Garbage
Wow, worst company I have ever dealt with.Ordered a jacket,after weeks of chasing it finally arrived, not anything like what I ordered and at least 3 sizes too small.Complained and after several more weeks a replacement jacket arrived,again diabolical qualityand 3 sizes to small.
I've given up and am binning both garments as I would be too embarrassed to offer to Charity shop
26 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery delays, sizing issues, and quality of the replacement items received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the outcome after trying to resolve the issue.
We take feedback like this seriously and would like the opportunity to review your case and communication history in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Ordered 3 weeks ago - still not arrived
Ordered 3 weeks ago, still not received. Contacted customer service said they're on their way. Emailed again, nothing so far. I don't believe they've even shipped - if they have it must be from China.
5 maj 2026
Omdöme utan inbjudan
Svar från Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and concerning this must be, especially after waiting several weeks without receiving your order or a further update. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take delivery and communication concerns seriously and would like the opportunity to review your order status in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
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