I canceled my JD Gyms membership in May, but they’ve continued to take monthly payments right through to August. When I complained, they told me they’d still take one more payment before finally can... Se mer
Företaget har svarat
Plats
Byt platsWest Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW Edinburgh, Scotland, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great gym, lots of good equipment, really clean changing rooms and lovely warm showers. Wifi and therefore connectivity is rubbish though :( if you have a workout program that needs connectivity it... Se mer
Företaget har svarat
I am attending the class sessions and have been made very welcome by the members and coaches . I suffer from arthritis and know my limitations and coaches happy to help me adapt an exercise . So far... Se mer
Företaget har svarat
Bathrooms and gym equipment are clean, really appreciate that. Good music which helps when I forget my AirPods :D. Only thing wrong would be there’s water leaking from the ceiling in all different pla... Se mer
Företaget har svarat
Företagsinformation
Om JD Gyms - Edinburgh
Skrivet av företaget
Kontaktuppgifter
West Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW, Edinburgh, Scotland, Storbritannien
- 01312023806
3,7
Medel
154 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Best gym
I have recently renewed my membership with JD Gyms. I am 67 and really enjoy going. The staff are lovely and helpful if I need them. Also the gym is very well equipped and clean.
20 september 2025
Svar från JD Gyms - Edinburgh
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐ The JD Gyms Team 💚
Svar från JD Gyms - Edinburgh
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
It’s amazing
It’s amazing, honestly the best gym I’ve been too but if only your guys have had a toilet and changing rooms and a shower room it would be even better because when I work out I need to use the bathroom. The bathroom is the priority. I go to the Edinburgh Westside Plaza JD Gym btw
15 juli 2025
Svar från JD Gyms - Edinburgh
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
Plenty of well maintained equipment
Plenty of quality equipment, well maintained and well respected by the users of the gym.
No issues or complaints, great value for money.
30 juni 2025
Svar från JD Gyms - Edinburgh
Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚
Well for my first time being in a gym…
Well for my first time being in a gym it's been really good staff really nice and thsts what I'm looking for as my anxiety is really bad
21 juni 2025
Svar från JD Gyms - Edinburgh
Hello Belinda - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚
Could not access with club with app
Could not access with club with app. Barccode didn't work.
17 juni 2025
Svar från JD Gyms - Edinburgh
Hello – Thanks for the review. We’re really sorry that you were unable to gain access to the gym on this occasion. If you are ever struggling, there is a green button available near the entrance/exit which will alert a member of staff to come over and assist further.
Thanks, The JD Gyms Team 💚
It used to be a decent place//VERY LOUD
It used to be a decent place. Even after the refurbishment and the increased price, it was a nice place to go. However, it has changed. I am going gym to relieve stress and focus on my gains. Not to listen to awfully loud music that goes through my headphones. Often, I need to raise my volume to unhealthy levels to just be able to hear my thoughts. It is not always, but it becomes notorious. Spoke to the manager, and he tried to convince me that sound is always at the same level. I do not think so. 8/10 times, the music is loud like I was in a pub. The manager also told me that music selection and volume are dictated by the owners. Well, I am strongly considering a change. JD is convenient, as close to home, but I might do the extra mile.
Think about people who are going gym because they are rehabbing or so. Not just regulars who are going out every Friday, so they do not care about loud music. Wonder what results we could have if someone measured decibels?
Moreover, the big hall is often occupied by some people who probably rent the space. That is fine, but why because of 3 people, the rest can't use it?
Your management needs more training, as there is definitely a lot of space for improvement.
16 juni 2025
Omdöme utan inbjudan
Svar från JD Gyms - Edinburgh
Hi – Thanks for leaving us a review. Sorry if the music was a little loud, this does vary throughout the day but please speak with a staff member if you’d like it turned down or changed.
The JD Gyms Team 💚
Great space, bit worn.
I think the space and machines are completely fine, albeit a bit worn out. Some machine weights need the numbers filled out again, the attachments to the individual weight pods need replaced(like the rope for example). Otherwise, a good facility.
23 april 2025
Svar från JD Gyms - Edinburgh
Hi there - Thank you for taking the time to leave us some feedback. Our aim is to offer excellent facilities, first class kit and a brilliant member experience! Your feedback is so important to us as it enables us to deliver the service our members deserve! We hope you continue to enjoy your fitness journey with us 💪
The JD Gyms Team 💚
No hassle joining up
No hassle joining up. Great gym loads of space and top class equipment, something for everyone and changing facilities are excellent
15 april 2025
Svar från JD Gyms - Edinburgh
Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚
Svar från JD Gyms - Edinburgh
Hi there
Thank you for your review, we really appreciate it!
Best wishes
The JD Gyms Team
More variety of classes please
I think overall the gym is good however i think the lack of classes let's this gym down. Every class I've been to has a different name but all of them are circuits. Previously when I was a member they had so much more variety. Pilates, body pump, etc
24 februari 2025
Svar från JD Gyms - Edinburgh
Hi there
We appreciate you taking the time to share your feedback. We understand your disappointment with the current class offerings. We strive to provide a diverse range of fitness options for our members, and we're always looking for ways to improve.
We'll take your suggestions into consideration as we plan future class schedules. Thank you for your continued membership.
Best wishes
The JD Gyms Team
Svar från JD Gyms - Edinburgh
Hi there
We're thrilled to hear you had such a positive experience! It means a lot to us that you were able to overcome any initial apprehension and enjoy your time with us.
Best wishes
The JD Gyms Team 💚
Great gym
Massive gym, great equipment, friendly members! The gym manager was also super helpful with signing us up
20 januari 2025
Svar från JD Gyms - Edinburgh
Thank you so much for your amazing review!
We're thrilled to hear you're enjoying the gym and that our team has been so helpful. We're always striving to provide the best possible experience for our members.
Best wishes
The JD Gyms Team
Gym is very clean
Gym is very clean. Staff are very good and helpful and friendly. The manager is great with people. Great environment to train in.
23 januari 2025
Omdöme utan inbjudan
Svar från JD Gyms - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're enjoying the gym's clean environment, friendly staff, and positive atmosphere.
We're especially happy to hear that the manager is creating a welcoming experience for everyone.
Best wishes
The JD Gyms Team
Very impressed in the amount of…
Very impressed in the amount of machines and equipment this gym has. Very spacious and clean gym with lovely staff
6 januari 2025
Svar från JD Gyms - Edinburgh
Thank you for the 5-star review!
We're thrilled to hear you're impressed with our gym's equipment, spaciousness, and cleanliness. We strive to provide a welcoming and comfortable environment for our members, and we're glad our staff has made a positive impression on you.
Best wishes
The JD Gyms Team
The staff where really friendly and…
The staff where really friendly and polite and helpful
22 november 2024
Svar från JD Gyms - Edinburgh
😊 Hi there Angela. Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience with our team in Edinburgh. 💪 The JD Gyms Team 💚
In addition to my original review can I just add that today both James and Aaron offered a genuine welcome in the usual friendly manner. Top notch chaps!
Given that I’ve spent a number of decades involved in customer care it’s very pleasing to note that, while other businesses seem to falter in that area these days, JD Gyms has selected some outstanding members of staff in their Wester Hailes gym on the outskirts of Edinburgh, Scotland who 1) engage well with their customers 2) are very helpful 3) are friendly 4) and are knowledgable. The cherry on top is that they welcome you into the premises with a genuine smile every time. An absolute credit to JD Gyms. This level of professionalism is a wee bit hard to find these days and those members of your team make it an absolute must to keep coming back. In addition the equipment is second to none going by my previous experience in other places. We’ll done indeed you folks…keep it up!
15 oktober 2024
Svar från JD Gyms - Edinburgh
😊 Hi there John. Thank you for taking the time to leave us a review - we absolutely love to hear this and we are sure our team in Edinburgh will be blown away by your kind words! They always strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience and we will be sure to pass on your comments to the team there!! The JD Gyms Team 💚
Svar från JD Gyms - Edinburgh
Hi Rasul. Thanks for leaving us a review, we love to see the 5 stars and we are sure the team in Edinburgh are over the moon with it!
Keep up the great work💪
The JD Gyms Team
💚
First time at gym
26 september 2024
Svar från JD Gyms - Edinburgh
Hi there Gareth, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
But we are even happier knowing it was your first visit to Edinburgh😊 The JD Gyms Team 💚
Good can just get head down and work…
Good can just get head down and work out,plenty of machines to do so👍👍
5 september 2024
Svar från JD Gyms - Edinburgh
Hi Paul, thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our Edinburgh gym! We hope you continue to enjoy your fitness journey with us 💪 Best wishes. The JD Gyms Team 💚
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.