Jbhifi Omdömen 805

I bought a Hisense tv from JB HiFi and it started giving problems 2 months after the manufacturer's warranty expired. I contacted JB HiFi and they hust put me onto Hisense. Hisense offered some troubleshooting advice, none of which helped. On reading reviews on Hisense it is apparent that their smart tvs have had problems with their chips and main boards for years. JB HiFi should be more selective on the products they sell and should be more involved in resolving these types of issues as they have way more clout than an individual consumer.

Very disappointing experience from start to finish.
I had a fridge delivery and collection that took over 6 weeks to resolve and involved multiple failed collection attempts, including instances where no team attended and no notice was provided despite staying home for deliveries. Communication was inconsistent with the case being handled by multiple people and no clear ownership or follow-through.
Despite raising a formal complaint, the key issues were not meaningfully addressed, and the proposed solution was to charge more than half the cost of the fridge, which was disproportionate given the circumstances.
My complaint was escalated to the Customer Service Manager however she failed to address the concerns in any meaningful way. Despite explaining the issue, repeatedly outlining the service failures, lack of coordination, and impact of this ongoing situation, the responses received were largely repetitive and did not engage with the substance of the complaint. Key points were overlooked, and no alternative resolution was considered beyond reiterating the same position. This reflects a very poor complaints handling process for a company of this size.
I ultimately had to arrange and pay for my own third-party assistance to move the fridge to ground level in order to facilitate collection.
The entire process was time-consuming, stressful, and avoidable. Based on this experience, I would not return to JB Hi-fi for any significant purchase.

Great footage quality but the battery drains incredibly fast on the gopro hero 12. Had to contact support a mount issue and the were so slow to respond

MEL from munno para store Adelaide helped me above and beyond the best customer service I have ever got she deserves a pay rise

Not usually one to write reviews, but was extremely dissatisfied with the service for preorders. Was told my product would arrive within the month upon purchase, didn’t receive it. Called to see where it was and was told that they don’t know when it’s coming in and date was indefinite. Asked for alternative option to swap it for at same price then when I get into store to complete the swap the product was no longer on sale and they wanted to charge me more even though I had already waited over a month for my product and was told the swap could be completed.

STAY AWAY - buying from one of the online sellers was a nightmare. They (JB) asked for all the info which was sent and then it took 4 weeks to respond and said case is closed. Then it went back and forwards - NO HELP AT ALL - a terrible waste of my time they couldn't even find the claim it appears. Just simply one of the worst experiences of buying online - do yourself a favour and look elsewhere.
DISGRACEFUL!

So disappointed in JB. Customer service is so hit and miss. I will never shop at JB ever again. The wait time was shocking, to the completely getting ignored to the absolute aggression I was met with when I asked if I could actually get some help with stock that was locked away. I wanted a laptop, and after all that in one store visit, I decided I was better off spending more at a competitor store for a much better experience. I've never step foot back in any JB store ever. The last date I ever walked in was roughly over 5 years ago but date selection doesn't allow past one year.

This is 2026. These days you don’t really think about the older days when websites were slow to load, especially sites trying to pretty up their site with too much stuff that didn’t need to be there. Since cable internet came along, it solved most of that slow loading and lag from certain sites.

What I cannot get my head around is why JBHIFI, still in 2026, has one of Australia’s laggiest, slow-loading, almost unusable websites most of the time.

Aren’t JBHIFI supposed to be a leader in selling high-tech computers? Phones even?

So why has their website NEVER been easy to navigate? Why is searching for things so slow? Why have they not joined the app side of things that every other top supplier has that works perfectly fine, but yet the company who claims they’ve always “done it again” has never, in their online history, had a decent website or app that doesn’t constantly break, lag, or just take forever to show searches.

This is nothing new. I said the exact same thing when JB first went online, and it has never improved. What does JB himself think that says about the company? Always these deals advertised, but usually found cheaper elsewhere on anything but DVD prices, and they don’t care that anyone using their website to search for things isn’t having a smooth experience. Are JB too tight with money to invest in having a standard functioning website?

It puts me off visiting JB’s physical stores, because how are you supposed to trust products for sale when even JB won’t invest in getting a functioning website working that doesn’t have over 20 years of buggy experiences, lag destroying my patience, and absolutely no direct feedback options about JBHIFI overall, only options to report any wrongdoing or inappropriate actions done in specific stores.

This is 2026, JB. Get with the times that you should’ve been on over a century ago. Your website is a joke. It doesn’t matter what anyone connects to it with, hardware or software, the site has always been a joke.

yes i have checked every deal they have is cheaper anywhere else just stay away they are jupst rip off merchants now with so called salesmen that dont care unless your dropping over a thousand dollars they will almost ignore you otherwise

I had an issue with an order - I tried to purchase a laptop on sale for click and collect. I received an email saying that verification had failed and the order had been cancelled. There was an email address to reply to but no phone number for immediate resolution.

I tried to call the general number for JB Hi-Fi but wait times were long so I tried the online chat instead with the following highlights:
- chat disconnected repeatedly and did not keep a log of previous chats, so I kept having to start from scratch
- eventually I was given an option to "connect with a JB Hi-Fi Team Member" so I waited for 30 minutes and was eventually connected with Sam "A Real Person". Sam is not a real person, the original chatbot confirmed that Sam is a virtual assistant.
- Sam "A Real Person" did not resolve the issue

Im amazed how terrible their customer support handles complaints , especially about their store, displays and customer service. I complained about the Belmont Store in West Australia (#4901266) and got very little from it. There headphones on display didn't work, had no prices, were unhygienic and dirty , and the customer service was terrible. I did get what I believe was an AI generated apology and when I complained further, recieved nothing else. Im still waiting for them to respond and am quite annoyed that they can treat their customers like this. I have spent a lot of money in JB hifi in the past but realise that when there is a problem, they dont want to know. Id advise to shop at another store and not risk the substandard customer service

Fantastic service, ordered starlink mini online, ordered on a tuesday and recieved it the following monday.
Awesome

I tried to get a price match on a PC to OfficeWorks pricing. JB HiFi sent me a link for what they said was a price match. I clicked the link and ordered, only to realise they had offered an inferior product when I received the order confirmation. After more than 60 mins in their chat support, I managed to cancel the order and stop the delivery. They had taken my money already. Then they tell me I have to wait 5-7 days to receive my refund!!!!! Firstly, they misrepresent the price match then they keep my money for a week. Sad, I had experienced great service in store previously. ACCC and ScamWatch have been informed.

Wow what an interesting shop so you walk into the park more store there’s four staff all chatting laughing having a great time ones walking around with the vacuum cleaner. That’s good. At least they’re doing something.i walk past them. I’m look around the shop. I’m confused. Icant find what I’m looking for, I go up to the back of the store, Ask the cashier, I get sent to the front, where the staff are still there laughing and all chatting about their own Business. I roam around the shop for another several minutes until eventually I have to leave. Can’t find what I’m looking for. leave with nothing, I think I’ll just go down to the good guys. They must be making plenty of money since they don’t actually have to help you.

Zero stars.

After dealing with appalling AI bots and finally getting onto a person, they advised that my order woudl be delivered today (a day late). It has not arrived, there has been no notification from JB HiFi or the courier company. After reading the other reviews I realise that I should NEVER have placed an order for delivery. I am very disapointed with the poor customer service from JB Hifi and will be shopping elsewhere from now on.

Beware JB Hi Fi Online Sydney Website their advertisement i is very misleading regarding delivery options. They give three delivery options, the dearest one being $85 which states
“Deliver Unpack & Remove
“Everything included, deliver unpack plus get your old disconnected product of a similar size taken away.”
No mention is made that you require a plumber to come in and disconnect the older product if it is a Dishwasher.( but does not apply to washing machines!??!) Delivery person told me that ai should have received an email Informing me if same. Never happened, only received updated text messages regarding delivery time. Delivery driver advised ne to best ring our local JB Hi Fi store who told ne that they could for another $199 on top of price already paid they could could organise someone
to uninstall, unpack and install.
Why did JB Hi Fi online not make this clear prior to purchase of the Diswasher.

Location
Sydney airport Domestic terminal 2, pass gate 34 next to seed fashion shop. Date 11 2 26
I purchased earbuds from another store and was opening them at JB Hi-Fi when a girl with orange hair and glasses shouted at me not to open them. She could have kindly informed me of the store's policy instead of yelling. As a British visitor to Sydney, I've never encountered such a rude salesperson. She could benefit from communication training or a customer service workshop. Her attitude was absolutely shocking.

Well its been over 90 minutes on hold for support tracking a product I bought on Jan 5th... Hung up then called JB Hi Fi Sales, and got straight through, they could not help they said and transferred me back to the Phone support "music".
Well they have their potential customers ready to pay but ...
Its like a Seinfeld episode, hilarious... waiting waiting

Online store is a complete joke. I ordered a product for pre-order due to be released on the 16th of January, it is now the 4th of February and they still can't tell me when the product will be sent out. Customer service agents have no clue and apparently no contact with their suppliers. I have made multiple complaints on the phone and internet and yet nobody has reached out to me to give any answers or resolutions. I will never ever shop from them again. If you're happy with having your money stolen and nobody caring, go right ahead.

Item was in stock online but wasn’t. Paid for express delivery never occurred.
Contacted them “we can’t actually send it from a distribution centre so a store will process it in about 3 days”
When querying why the site said it would delivered today “express postage option takes 1-3 days”