JAYLEY Omdömen 

Ordered a beautiful looking kimono cover up in multi colours which was in the sale, it arrived in good time, however, the kimono which did arrive was (apart from it being multi) completely different from the one ordered, queue eyes rolling and a berating for myself for not having listened to the reviews!
The Kimono was cheap looking and nothing like the one pictured and at £41 in the sale, wasn't worth a fraction of that price. I emailed the company straight away and organised a return, I explained they had sent me the wrong item and I expected them to pay for the return, by the time I got a reply, I had already arranged for the item to be sent back via Evri as I was going on holiday the next day and couldn't take the risk of it being returned late. They did send me a free returns sticker, but obviously I was unable to use it. I emailed straight back to explain and also included proof of postage, but didn't get a response. I did receive my refund, but minus the postage which is really frustrating as they had obviously just ignored my request.
So, in a nutshell, they send you poor quality, incorrect items and expect you to pay for the item(s) to be returned - Great ethics Jayley.......one to avoid!

Love love love the jacket!
Dispatched and arrived quickly.

Beautiful merchandise and delivered very quickly. Thank you!

Although I didn’t keep my item as it wasn’t right for what I needed, it was very cool and the team at Jayley made it simple for me to return

The jacket, is beautiful, real luxury. Lovely detail and lining too.
Colours are vibrant and it’s definitely an eye catcher

The shirt and trousers fit well but I was disappointed with the colour which was yellow and purple online but in fact turned out to be lime green which is not a colour that I like.

I would never buy from this shop again knowing they sell bags made with fox fur.

Spend less on the social ads and more on the quality of the clothes. Dress is a literal tent with elasticated sleeves and I don’t know who it’s supposed to flatter - I’m a size 6 and I looked like Jabba the Hut. Zero stars.

I have not received my order yet. but i am anxiously awaiting. I can definitely say this was by far my #1 most favorite stuff we bought @ the Dallas Market. Also, the 2 gentlemen, Matt & Wayne, were so wonderful to work with. They were very helpful and seemed very knowledgeable of the products.

Phenomenal Jacket and Phenomenal Service too as I love my jacket so much!

Hes amazing like his clothes!

Item was not as shown or described on website. Sadly i wanted to take it on holiday but wasn't what I was expecting. Not good I had to pay £5 for return postage too!

Had to pay my own postage to return and only got refunded when I threatened them with a chargeback.

Beste Qualität, wunderschöne Hoodies. Ich liebe sie. Man wird einfach süchtig bei Jayly zu kaufen.

Beautiful dress and fast delivery a bit disappointed as the dress is very see-through, impossible to wear without nothing underneath

Love my cardigan and it is true to the pic thank you

Loved the fluffy socks which arrived promptly and what’s more were half price which helped with the p&p
Extra

This is the 2nd time I've ordered from you. The first time I was delighted. The clothes are good quality and are sensational. I'm making a 2nd purchase and it's blocked at customs. It takes 4 days to unblock. I'm told that I have to pay 93 euros in customs fees while the first time nothing and now I've just asked for 271 euros. I'm disappointed. I'm forced to pay and this will be the last time I order from Jayley given the amount of customs fees.

Ease of ordering good communication . Lovely item but had to return as it was just too big for me . But loved the Jacket . I will be having another look for sure .
Easy yo return happy to pay the cost .

Klantenservice gemaild met een opmerking, snel een reactie terug gekregen. Ze wilden foto's e.d. hebben over mijn opmerking. Daarna nog 2x gemaild over een evt. oplossing o.i.d. maar totaal geen reactie meer van hun kant, heel vreemd. Ik bestel hier niet meer.