JALIZA Omdömen 134

The entire experience was a nightmare! First, I received several inaccurate emails stating my package had arrived or was being shipped. The inaccurate emails were frustrating. There were several emails between Jaliza and myself about the the inaccuracies of the shipment of my order. My final email to Jaliza stated if I did not receive the wig by the new shipping date they promised, I would contact my bank to dispute the charge.

Secondly, the color of my wig was not what I ordered according to the picture on the website. I ordered a salt and pepper wig, I received a black wig with a few strands of gray. I wish there was a way for me to upload a screenshot of what the color of the wig on Jaliza's website looked like and screenshot of the color wig I received.

I will am not returning the wig because I don't have the mental capacity to engage with Jaliza wig company again.
I will chalk it up to a very expensive loss, almost $300.00. I will not recommend Jaliza wig company to anyone.

Thank you.

Needed to exchange unit,No hassles only results-Great customer service that Rocks✨️

I ordered my unit and received it 3 days. The unit is absolutely beautiful and it met the description details. I’m excited to install and wear and I will definitely be ordering again.

This wig so far has been one of the best I have ever worn

I purchased a handmade real loc wig and it's awesome. I love it!!! I submit a picture but no option to. Definitely top notch and thank you to the person who made it, its beautiful.

I absolutely love this company!! The wigs are truly amazing!! The customer service is a 10 out of 10!!! I would definitely recommend this company to everyone I know!! Go ahead and… give them a shot!!

I ordered a micro braided wig for an event and received the wrong size. Size matters because I have a very small head. I immediately reached out to the Jaliza team and they sprung into action to correct it. They immediately shipped the correct size and constantly communicated with me every step of the way. They are top notch in their products and their service! Thank you JALIZA!! You have a customer for life!!

I ordered the Lumina - 18" Piano Color Swiss HD Full Lace Human Hair Boho Braided Wig Mix Blond 27/1B 27 base / Medium 22" and the braids were stiff and bent even when I used hot water and steam to loosen the hairs. The synthetic used for the braids is really cheap, scratchy, and hard as a rock when you touched the braid. When the wig is on the braids are stuck sticking out in a crazy way. A better synthetic blend shouldve been used. The photos obviously look better than the actual product. I’m assuming the girl in photos is an influencer or something and received a better wig. Aside from that the wigcrafting is good, the lace is practically invisible, the cap fits well, there is an elastic band to make the slightly bigger. UPDATE: Jaliza has written a reply to my review and suggested weighing down the braids specifically with a book. This method does NOT work and yes the synthetic does frizz which something they also said wouldn’t happen. The only good thing about this wig is the lace cap.

Jaliza wigs are my go-to for wigs. The wigs are in a category all by themselves, along with greater customer service and the ability to custom create your wigs.
Well made and lasts a long time with proper care. I have ordered in excess of 15 wigs from this company and the never disappoint.

I am very pleased to have received my replacement wig without any issues and in a very timely manner.

This company is by far THE best wig company I have ever purchased from! I have purchased two and will be purchasing more in the future! Best quality and quick delivery. Love Love Love!

I'm a first time buyer and wearer of wigs and they were very patient and helpful with me regarding my purchase/ return/ exchange. And, the wig is fantastic!

i bought a Tape Springy Boho HD Lace 30" Half Hand-tied Small Knotless Box Braided Wig with Kinky Human Baby Hair and i’m OBSESSED

My wig came today. I had high hopes because of the reviews. The boho braids wig had way too much netting showing. The quality of the hair was good but waaaayyyyyy too thin. I would not recommend. Now I have to go find something for the holidays but definitely not online. Extremely disappointed.

The timing i get my wig and hD LACE AND THE QUALITY OF IT at affordable price!! I love ❤️ the colors and cap sizes 😍 tysm 7th wig I think 🤔 from them

Over a year ago I bought 2 beautiful boho curly wigs. To this day ppl adore them as do I. Recently I purchased another wig and transposed the mailing address. I informed them of my situation. They were so accommodating in helping me. I’d recommend this company hands down! The customers service is A plus. The wigs are beautiful, excellent quality , I just love them. Can’t wait until I receive my newest wig. Definitely a true satisfied customer for life. Gerri

I had a problem with one of the wigs and quickly received resolution from the customer support team. It's rare to receive that type of customer service these days and I appreciate it.

I am leaving this review as a consumer warning.

I placed an order with Jaliza Hair on December 2, 2025, and the order was accepted and confirmed. The order remained active for several days. On December 7, 2025, the order was canceled.

Jaliza Hair later stated that the cancellation was due to incorrect pricing that they posted themselves. This was not an error on my part.

The company claimed they attempted to contact me via WhatsApp, however I did not provide WhatsApp as a contact method when placing my order, and I do not use that platform. No email, phone call, or text was sent to the contact information associated with my order prior to the cancellation.

Because the order was accepted and remained active with no notice of an issue, I scheduled an installation appointment. When the order was canceled without verified notice, I was required to cancel my install and lost my deposit.

Although a refund was issued, the issue is the lack of communication, use of an unauthorized contact method, and delayed cancellation due to the company’s own posting error. No attempt was made to notify me through standard channels before canceling the order.

Consumers should be aware of this experience before ordering.

UPDATE

After the review posted, I received this email, they are now offering to pay me to remove the review on this site, how many other customers have they made a similar request to? Also, I never received any email and a rep had previously confirmed they had only reached out via WHATSAPP (not a contact option I ever provided) in the first email after I sent one to ask why I received an alert from the Shop app that the order had been canceled.

Reply from the company;
On Tue, Dec 9, 2025 at 8:09 PM JALIZA Store wrote:
Dear Leah,

We truly appreciate your understanding, and we are very willing to compensate you for the deposit. We can send you $50 to your PayPal for the loss of your deposit.

If you feel comfortable and believe we have resolved the issue for you, we would be grateful if you could consider removing the Trustpilot bad review. Your support means a lot to us, and it helps our small business grow.

And you can kindly check your email, a few days before we canceled the order, we reached out to you from support unfortunately, we didn’t receive any reply from you.

Thank you again for giving us the opportunity to make things right.

With love and care,
The JALIZA Team
Joy alongside Lavish Inspiration, zealously achieve

Again, be careful when purchasing from this site

Customer support answered my questions immediately and sent my order in a timely manner..I love the wigs and the company..

Extremely pleased with my unit. I always wear braids. I have received so many compliments.