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Working with Rachel Tyson on reciprocation.....saved a lot of time and money!

So please with the experience with JADE learning, very efficient way of learning

Thank you for the opportunity to provide feedback.

I have used Jade Learning for my continuing education since 2003, and this was by far the most frustrating experience I've had with the program.

I understand that the courses are designed to meet the required eight hours, but the recent changes made the sections feel much longer without making them more engaging. If the additional time had been spent on more interesting or interactive content, the experience would have been much better. Instead, it often felt like the material had simply been stretched out.

I was also frustrated by the number of quiz questions that seemed deliberately ambiguous. For continuing education, the goal should be reinforcing knowledge and helping learners understand the material, not testing their ability to interpret vague wording. Those questions felt unnecessarily confusing and didn't add educational value.

The final section requiring review of the 2023 code also felt like a poor use of time. Since the course is focused on current continuing education, spending so much time reviewing an outdated code edition made it difficult to stay engaged and didn't feel particularly relevant.

By the end of the course, I felt more like I had endured a hardship than completed a worthwhile learning experience. That is not how continuing education should feel.

I've chosen Jade Learning for my continuing education every year since 2003 because my previous experiences were positive. Unfortunately, this version has made me seriously reconsider whether I'll use Jade Learning again in the future. I hope you'll take this feedback into consideration and make changes that prioritize clear instruction, engaging content, and an effective learning experience.

I had problems signing into one of their courses but they accommodated me in every way I suggested and resolved my issue with a refund at the end without hesitation. Will definitely do business with them again.

It was so boring. The AI voice spoke very slow. There was no control of the playback speed. I think the material could have been done better. It would have been nice to have some fun videos to better show and explain why something is supposed to be a certain way.

I've been using Jade Learning for years for all my electrical CE training. I hold several state licenses, so this year has been a bit challenging for me. I'm very impressed with the different state reciprocity requirement knowledge that Rachel from this department has shown. She's been able to help me navigate this so easley, that I've even learn a few things myself. Thanks! Joe A.

The website wouldn’t let me expand the screen. I had the same problem 2 years ago and tech support said they would address the issue. 2 years later it was the same screen. I took the course for 4 hours and at the end of my course the timer recycled so I had to take an additional 4 hours to get course credit. I desperately needed my continued education hours so I did the additional 4 hours. I finally received my credit and was able to renew my license. I have used jade for 20+ years but the last few experiences have been terrible. You’re courses cost almost double compared to other courses which I didn’t mind paying but seriously considering changing ce schools next year? If you don’t correct the screen issues that’s a definite no. You should be able to expand the screen to full screen. Every other webpage does. Anyway one very upset long time customer. If you can’t address my concerns being a loyal customer then I can’t express my disappointment enough.

Jade learning team sent the document twice instead of the 2 separate CEUs to Oklahoma CIB. This caused me to have to call CIB to figure out why CEUs were not accepted and caused a delay in getting license renewed.

Everyone was very helpful and timely with all communication. Rachael Tyson was the best couldn't have gotten thru it without her help!!!!!

Overall, the course was pretty good. The calculation practice exams could have been better at representing what was actually on the test.

The quality is amazing and the clarity of of

Never got my hours reported to state of Florida. Had to fax them myself. Worst service I have ever had!

The new system where you have to spend 4 real time hours in a course even though you've completed all the content is a significant downgrade.

New Jade was inferior to Old Jade

I’ve used other continuing education courses this was my first time using Jade Learning. Very satisfied with them.