Daren was excellent. He arrived on time. Fixed the problem. Explained to us how to work the swim spa. He had an excellent manner, friendly and efficient. We had confidence that he knew how to tackle t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on... Se mer
Företaget har svarat
Spent a lot of money had to use returns for one product. Cost £8 to return. A week later no acknowledgment email no refund. Emailed company - no response 😔 Two weeks later I receive an email after... Se mer
I approached Jacuzzi Ireland (Dublin ) branch in July and met a lovely chap called Craig , I had seen 1/2 other tubs but his sales pitch was excellent. He never took my number and left me alone while... Se mer
Företaget har svarat
Företagsinformation
Om Jacuzzi®
Skrivet av företaget
In 1956, a Jacuzzi family member developed rheumatoid arthritis. To reduce the child’s pain, the Jacuzzi brothers used their extensive knowledge of hydraulics to create a hydrotherapy pump, known as the J-300.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
Industry-Leading Hydrotherapy
Skrivet av företaget
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Kontaktuppgifter
8 Turnberry Park Road, Gildersome, Morley, LS27 7LE, Leeds, Storbritannien
- 01132727430
- customercare@jacuzzi.co.uk
- jacuzzi.co.uk
4,3
Utmärkt
1 tn omdömen
Har besvarat 72 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Daren was excellent
Daren was excellent. He arrived on time. Fixed the problem. Explained to us how to work the swim spa. He had an excellent manner, friendly and efficient. We had confidence that he knew how to tackle the problem from the start and he did not let us down. A job very well done. Thank you!
17 april 2026
Omdöme utan inbjudan
easy transaction
easy transaction. after emailing for information a prompt reply helped order
2 april 2026
Nightmare to return item …
Spent a lot of money had to use returns for one product. Cost £8 to return. A week later no acknowledgment email no refund. Emailed company - no response 😔
Two weeks later I receive an email after several of mine to say they are looking into it. But nothing further. And still no refund after five weeks
11 mars 2026
I bought my Jacuzzi two weeks ago and I…
I bought my Jacuzzi two weeks ago and I have to say the service has been amazing
I would highly recommend this company if you are thinking of getting yourself a tub
Sales man Mark was very friendly and professional
27 mars 2026
Omdöme utan inbjudan
Hot Tub Differences and Help to decide which to purchase
I went in to understand the difference between a few Jacuzzis and the features they have. Steve showed me around the tubs and what the options on each of them were. Steve was very helpful and knowledgable regarding the Tubs and updated me all the way through the installation progress.
22 februari 2026
Omdöme utan inbjudan
Website clear and easy to navigate.
Easily found the products I was looking for on their website. Fast delivery. Would use them again.
19 mars 2026
Ordered some parts for my J300
Ordered some parts for my J300. Came quick and comprehensively packed.
Good value for money. I will continue to use Jaccuzzi for all my equipment and spare parts.
26 februari 2026
Svar från Jacuzzi®
Hi Paul,
Thank you for taking the time to share your experience! We’re delighted to hear that your parts arrived quickly, were well-packed, and offered good value. It’s great to know you’ll continue choosing Jacuzzi for your equipment and spare parts—we truly appreciate your loyalty.
If you ever need assistance or have any questions about your J300, don’t hesitate to reach out.
Kind regards,
Jacuzzi Customer Care Team
Customer service is poor
Customer service is poor. Once you've purchased and have your funds they don't seem to exist. Customer service response is ultra slow. Been waiting 6months for a part
18 november 2025
Svar från Jacuzzi®
Dear Ralph,
We sincerely apologise for the frustration you’ve experienced and appreciate your patience. We want to clarify that your appointment is currently scheduled, and we hope to bring this matter to full resolution in the coming days.
Our team is committed to resolving your concerns, and we’re looking forward to getting everything sorted during your upcoming appointment. Thank you for giving us the opportunity to make this right.
Kind regards,
Jacuzzi Customer Care Team
I am extremely pleased with my Jacuzzi…
I am extremely pleased with my Jacuzzi and the whole experience from start to finish. The customer service was absolutely amazing. Steven and the team were fantastic. very professional, helpful, and supportive throughout the entire process. They made everything smooth and stress-free, answering all my questions and ensuring everything went perfectly.
It’s rare to receive such outstanding customer service these days, but Steven, John, Adams and the team truly went above and beyond. I am very happy with my purchase and would highly recommend them to anyone considering a Jacuzzi. Thank you again for such a great experience!
20 januari 2026
Omdöme utan inbjudan
Svar från Jacuzzi®
Good afternoon,
Thank you so much for your kind words! We’re thrilled to hear that the team were able to make your Jacuzzi experience smooth, stress-free, and enjoyable. Your recommendation means a lot to us, and we’re delighted that you’re extremely pleased with your purchase.
We look forward to continuing to support you with your Jacuzzi for years to come!
Kind regards,
Jacuzzi Customer Care Team
Super helpful
Looking for a new hot tub in Bents garden centre, Steve and team were super helpful and explained the differences between all the different models, helping us to make an informed decision.
1 mars 2026
Omdöme utan inbjudan
Svar från Jacuzzi®
Hi Ben,
Thank you for your kind words! We’re delighted that Steve and the team were able to help you understand the different hot tub models and guide you to the right choice. It’s great to hear you had a positive experience at Bents Garden Centre, and we hope you enjoy your new Jacuzzi for many relaxing moments ahead!
Kind regards,
Jacuzzi Customer Care Team
Svar från Jacuzzi®
Hi David,
Thank you for your feedback! We’re glad to hear your order arrived quickly and that you had a positive experience with our delivery service.
Kind regards,
Jacuzzi Customer Care Team
Too slow rectifying order errors!
I ordered 3 filters and only received 2, raised this with customer services then had to wait another week for the 3rd one with no update or timescale given. Not impressed!
30 januari 2026
Kevin the Jacuzzi engineer
Kevin the Jacuzzi engineer, was very professional and resolved the installation mistake immediately.
Excellent Service.
13 februari 2026
Omdöme utan inbjudan
Buy from the best
Very easy to order products and postage is also as it states no issues or concerns at all would highly recommend
27 januari 2026
I noticed several cracks in my…
I noticed several cracks in my Hydropool swim spa back in November 2025. Since then, I have spent months chasing both the dealer and the manufacturer through numerous phone calls and emails, yet nothing has been repaired.
I spoke with multiple people at Jacuzzi, and Stacey Raven assured me they would arrange for someone to come out and inspect the crack again. I was then given the engineer’s number, only to receive false promises and no actual appointment to repair the damage. Every week there seems to be a different excuse.
Customer service has been appalling throughout this entire process. As this was purchased on finance, I will now be contacting the finance company to help resolve the situation.
12 februari 2026
Omdöme utan inbjudan
Prompt reliable delivery
10 februari 2026
Ordered on a Monday arrived next day…
Ordered on a Monday arrived next day brilliant service will use again when needed.
16 januari 2026
Svar från Jacuzzi®
Hi Mr Holmes,
Thanks for your fantastic review! We’re delighted to hear your order arrived the very next day - great service is exactly what we aim for.
We really appreciate your support and look forward to helping you again whenever you need us.
Kind regards,
Jacuzzi Customer Care Team
Detta är Trustpilot
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