Jacobss 

I was fairly certain this was a scam from the get-go but figured what’s the worst that could happen? If they don’t deliver the goods I dispute the charges. But if I actually do get a $2000 craft cabinet for $50, I win…

Well, my story is the same as everyone else’s and begins in January 2023 on Pinterest. I placed 2 $50 orders about a week apart. They never did acknowledge in their customer service emails the fact that I had more than one order and that each order was more than 1 item. I ordered several pieces of furniture, some LED lights and a home gym, yet was only assigned 2 tracking numbers, which I thought was odd. Both orders looked legit in the beginning. I received confirmation emails of each order’s receipt as well as shipping and tracking info a few days later. When their tracking site showed my order as delivered but there was no sign of 2 giant craft cabinets anywhere (my post office is right around the corner and I work from home so no possibility of a missed delivery), I reached out to them. I was surprised I received any replies, but they were always very timely, with no more than 2 days elapsing after my message was sent, and usually within 1 day. They were polite but you could tell English was probably a second language.

I decided to take this as far as I could to see just what would happen. I kept excellent documentation (including screenshots of their bogus tracking site) in case I decide it’s worth my time to push this issue further, by perhaps involving the Law and the BBB and anyone else who will listen.

The first run-around you get when you email customer service at service[at]support24h.store is a problem on your end of shipping. You are advised to check with USPS, because by this point their tracking shows that your order was successfully delivered. USPS will show that no information has been provided by the shipper (although the tracking number is real).

I dealt with 3 customer service reps over a 3-month span - Ancy, Becky and Zoe, each more than once. Their replies quite similar and I was advised that the delay was caused by customs, by being lost in transit (twice!) and advised to wait 15-25 days 2 times and 2 weeks 3 times. I was assigned a “new” tracking number and promised a replacement shipment twice (once without a new number). Some of these replies even came from the same “rep” more than once. I was offered a 10% refund of the purchase price, which increased to 15% and finally 50%. I never could discern if they meant a refund in lieu of the delivery or in addition to. This is when I stopped the ruse and demanded for a third time a 100% refund and informed them that I have enough evidence to take this further if need be.

After reading several of these reviews (which did not come up in my preliminary search prior to the January order), I noticed others mention receiving cheap costume jewelry in the mail. I also received 2 rings, shipped separately from what looked like home addresses in 2 different US states. At the time I didn’t put 2 and 2 together that they may represent my orders. I did not expect to get anything at all.

04.19.23 Update: below is the last communication between me and customer service. Happy to report they say they are refunding me the entire amount. Only time will tell.

Dear customer,

Sorry for your inconvenience and we are sorry for the bad case.
We have applied for a full refund for you and please do not dispute,which will cause the refund to fail.
The bank has informed us that the transaction needs 7 business days to be verified and processed, please kindly wait for it. If you haven't received it in 5-7 business days, please kindly contact us and we will check our system record for you first.
Any problems,please feel free to contact us.

Best regards,
Zoe

UPDATE 05.13.23: both orders were successfully refunded to my credit card. Only took 4 months and many many emails, but I successfully beat their scam. I suggest you do the same if you are in the same boat I was.

Horrible so called company
Fake and scammers. Took my money did not deliver product and doesn’t respond to any messages or requests.

Extremely bad, took money didn’t deliver goods.
Tracking number shows goods delivered, which is fake.

Another potential victim got saved by all of your feedback. I almost sent them money for the 5 in 1 welder.. for $40? That, right there, was enough to raise some red flags. So, a few moments later, a quick search of JACOOBSS and 'WALLAH!' I confirmed my suspicions. Luckily, pissed off consumers love to gripe on the internet. That's terrible that so many people got scammed, but I'm glad that people refuse to stay quiet about it. So, I'm sorry ☹️ but thank you, guys! 🤗

Look if a item like a 350 cappuccino maker is being sold on their site for 78.00 .if you fall for this scam it's on you .don't be another suckered person.

Wish I could give this company negative stars. Ordered a craft cabinet in February still not here. “Their” tracking says it’s in a town 30 miles from my home. Been there a month yesterday. They keep trying to blame it on customs. I’m denying charges on credit card DON’T BUY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!

Order No.230106224448756 placed this order in January this year. I still have not received it and I cannot contact them. Product and delivery was fully paid for and all contact information is not available. I hope this gets received. Or is this a Scam?

I ordered a 5-in-1 Handheld Metal Laser Welding Machine and did not receive it. I believe this company should make it Wright.

I paid and ordered two welders. I received a HAT. It went from China to a drop ship point in the US. Then forwarded to me. We must prosecute the US forwarding site for fraud. Let's get them, at least their American criminal associates. We can do this. Stam Peden.

I too ordered the welder and it has yet to come in and ive given up on
getting it even i live on disability so my money is important to me
What goes around comes around and karma is a b....

This company is running a scam operation on Pinterest and not sure why they are still operating on their site. I too got suckered into buying the welder and bench that never arrived, even though they show my welder as delivered. I do remember getting two strange rings in the mail but didn't associate it with my Jacobss order. What a bunch of crooks! Pinterest, get them off your website. I'll never buy anythhing from that website again.
I think I'll write a letter to the Attorney Generals office in Florida just to see if I can stir the pot a little.

Complete scam do not order from Jacobss. Order the handheld welder and received a hat. Try to use tracking and nothing worked. This was for my son what a rip off. They do not return messages or respond to any concerns. They stole from me and son.

Complete scammers. We ordered a $50 electronic punching bag thing for our son. Should have known better because every where else they are over $100. We got a friggin baseball cap. If you're reading these reviews go somewhere else. Complete scammers.

i was sucked in by the laser welder, should have realised it was too good to be true hopefuly i can still cancel my card payment as this was only six days ago.
since placing ths order the my spidey senses have been tingling, after reading the reviews i know why even the name is spelt wrong.
thanks for helping

I thought my days of being scammed were over but noooo…I trusted the add on Pinterest and wouldn’t ya know …. No 5 in1 welder … a flipping cheap ring. A RING? A washer would of made more sense. I even searched jacobss for scams and didn’t find any…. I musta not looked hard enough or could they block em out because it popped right up this time. Who knows! I hate being a dumb ass!! And hate sharing it ass well …. but I’m a decent human being too.

I’ve read several reviews. This site is still on Pinterest selling their nonexistent welding machine. I think Pinterest should refund our money for not vetting their vendors, maybe they get a cut. Why else would they leave it their site. I also ordered the shower head. The one they sent not the one on the video. Don’t trust anything on Pinterest, they won’t back their vendors, just collect the advertising fee. BS

I ordered a human dog bed and received a crappy metal ring. No reply to emails so no chance of a refund or the actual item I ordered. Website is now unavailable (probably blocked me). FAKE STORE!!!!!!!

Thank god i had a "this is to good to be true moment" because i was on the last step all i had to do is push purchase. Thought i better see what reviews are like for the welder. It chrcked out. Thankfully i looked up the store reviews for jacoobss store. Which pretty sure stands for "jacoo bull sh!# store". Thanks for saving me from being the next dumb@$$ to give his money away!!!

I ORDER 4 LASER WELDERS
2- 110V AND 2-220V ON PINTERST. PURCHASE DATE
01/26/24 AND THEY DO SAY SHIPPING WITH IN 48 HOURS. THEY DID CHARGE THE AMOUNT TO MY CREDIT CARD ON US BANK. THERE WERE 2 RINGS IN TWO SEPARATE PACKAGES WITH NO ADDRESS OR INFORMATION. THIS COMPANY IS STILL ON PINTEREST AND IS USING DIFFERENT NAMES. THE ONE'S I HAVE SEEN ARE JACOBSS.STORE, JARRODS.STORE, WROCKET.STORE, LATONIAA.STORE AND THERE MAYBE OTHERS. THEY SEEM TO LIKE DOUBLE LETTERS. THEY SEEM TO HAVE SPENT A LOT OF MONEY MAKING THE ADD SO THEY WILL TRY TO STAY ON PINTEREST FOR A LONG TIME.

I ordered a welder from these clowns. I got a ring in the main. Looks like I'm the clown.