After making order I was shortly thereafter informed when my order would be delivered and when it was the 2 x bulk bags of red chips were placed where I had requested onto my front lawn over the wall... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered the best priced plywood 9mm boards via itsplaneandsimple.com I had looked around and the prices were much higher in B&Q and other timber yards. I got free delivery for spending over £100 and... Se mer
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Easy to order. Details of vendor provided. Unfortunately the vendor could not fulfill the order and cancelled it. We only found out when we contacted them because we had not been given a deliver... Se mer
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Product was good, as expected, but the delivery was exceptional. I accidentally mixed up the days, so I couldn’t get there in time while the driver was there. When I arrived, I found everything carefu... Se mer
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Företagsinformation
Skrivet av företaget
Shop where the builders shop at The Online DIY Marketplace. Hey DIYers, we’re the straightforward way to buy DIY products, home improvement supplies and building materials from multiple merchants. With our online marketplace, there’s no faff. Just enter your postcode to see your local merchants. Then order what you need and they’ll deliver right to your door. Now that’s Plane & Simple.
Kontaktuppgifter
Storbritannien
- hello@itsplaneandsimple.com
- itsplaneandsimple.com
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Custom experience poor…
No notice of delivery date the just turned up. One of the dumpy bags was half full the rest of the stone was in the back of the truck and on the roads as driver was there for less than 10 mins then off like a bat out of hell. Driver 2 out of 10 - attitude on legs
9 april 2026
Svar från Plane & Simple
Hi Stuart,
Thank you very much for taking the time to leave your feedback. We're very sorry to hear of your experience and have reached out to you via email for some extra information so that we can follow-up with our merchant partner who provided your products.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. If one of our merchant partners provides a service that is below our usual standard, we follow-up with them so they can make it right.
Hopefully you’ve been happy with the service we’ve provided.
Thanks again for shopping with us and Happy DIYing!
Team Plane & Simple
Great price
Great price, fast delivery, friendly and helpful office and delivery staff.
I always check them out when looking for materials.
18 april 2026
Svar från Plane & Simple
Hi Ian,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
good communication throughout
good communication throughout. fast delivery and driver very helpful. top marks all in. well done
20 april 2026
Svar från Plane & Simple
Hi, Thank you very much for taking the time to leave your 5* review.
We're really happy to see that you enjoyed your experience shopping with us.
Look forward to seeing you again.
Happy DIYing!
Team Plane & Simple
Purchased at a very good price
Purchased at a very good price. Good communication throughout and delivered within 7 days as promised
19 april 2026
Svar från Plane & Simple
Hi Vincent,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
I was happy with this service very…
I was happy with this service very punctual with delivery and the driver was very helpful. The whole experience of ordering online was a lot easier than I had anticipated l would use this service again.Also the sales person Loretta was was excellent in her speedy replies.
19 april 2026
Svar från Plane & Simple
Hi John,
Thank you very much for your review. We would love to see your finished project, please feel free to share any photos with us on our socials!
Happy DIYing!
Team Plane & Simple
Svar från Plane & Simple
Hi Laura,
Thank you for your kind review! We're pleased you enjoyed your shopping experience with us - great to hear that you took advantage of the prices too.
Happy DIYing!
Team Plane & Simple
Confusion around delivery meant that…
Confusion around delivery meant that the item was lost and company refused to refund. Order re deliverier a new one
13 april 2026
Svar från Plane & Simple
Hi Johnathan,
Thank you very much for taking the time to leave your feedback. We've communicated and understand your experience and have reached out to the merchant partner who provided your products too.
The merchant confirmed that the driver left the fence panel as per the delivery instructions 'on the driveway' in which you noted on your order. The drivers notes on the delivery are 'on the driveway, near back gate' which still follows the instructions.
It was a little difficult with this one — we appreciate your frustration, but the delivery note was posted on the day of the delivery, and no contact was made until 24th when this was delivered on the 16th. This is outside the merchants delivery policy to declare any missing items.
Kind Regards,
Team Plane & Simple
Arrived earlier than expected
Arrived earlier than expected, dropped the stones off exactly where I wanted them, polite and courteous driver
17 april 2026
Svar från Plane & Simple
Hi Richard,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Delivery guy was great
Delivery guy was great, called as I wasn’t in made sure delivery was safe for me.
15 april 2026
Svar från Plane & Simple
Hi Robert,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
The process and sheer professionalism…
The process and sheer professionalism of the company and how they treat customers is fantastic. I have dealt with plane and simple many times before and I can’t fault them. Speedy delivery and the well mannered delivery guys are good ambassadors for the company.
13 april 2026
Svar från Plane & Simple
Hi Ronald,
Thank you very much for your review. We would love to see your finished project, please feel free to share any photos with us on our socials!
Happy DIYing!
Team Plane & Simple
Very easy to shop with you and…
Very easy to shop with you and communication was brilliant
1 april 2026
Svar från Plane & Simple
Hi Ian,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Svar från Plane & Simple
Hi Helen,
Thank you very much for taking the time to leave your feedback.
We're very sorry to hear of your experience and have reached out to you as soon as this review was submitted to get a resolution, as we hadn't had any communication prior.
It's been great to get an immediate resolution and the goods delivered to you the very next day. We're glad to have been able to help in this regards.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. If one of our merchant partners provides a service that is below our usual standard, we follow-up with them so they can make it right.
Hopefully you’ve been happy with the service we’ve provided.
Thanks again for shopping with us and Happy DIYing!
Team Plane & Simple
Didn’t give me notice of delivery and…
Didn’t give me notice of delivery and now I have to move in a bucket into garden
24 mars 2026
Svar från Plane & Simple
Hi Ellie,
Thank you very much for taking the time to leave your feedback.
We're very sorry to hear of your experience and although the drivers from all of our merchant partners on our marketplace will do their best delivering as close as they can possibly do so, there may be some restrictions on this occasion. However, prior contact is key and should have happened.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. If one of our merchant partners provides a service that is below our usual standard, we follow-up with them so they can make it right.
Thanks again for shopping with us and Happy DIYing!
Team Plane & Simple
Great service.
Ordered chippings on the Wednesday they arrived the next morning, fantastic service. Highly recommend them.
8 april 2026
Svar från Plane & Simple
Hi Dave,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Svar från Plane & Simple
Hi Ray,
Thank you for your kind review! We're pleased you enjoyed your shopping experience with us - great to hear that you took advantage of the prices too.
Happy DIYing!
Team Plane & Simple
Will definitely use again
Will definitely use again, also recommended to my friend who has now placed an order.
Fast, efficient and probably one of the nicest delivery drivers ever.
Well done!
17 april 2026
Omdöme utan inbjudan
Svar från Plane & Simple
Hi Jackie,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
Easy to order and delivery drive very…
Easy to order and delivery drive very polite will be happy to recomend others about your company
4 april 2026
Svar från Plane & Simple
Hi Brian,
Thank you very much for taking the time to leave your 5* review. We're really happy to see that you enjoyed your experience shopping with us.
Look forward to seeing you again.
Happy DIYing!
Team Plane & Simple
Absolutely top service
Absolutely top service, super pricing and really lovely delivery chap
5 april 2026
Svar från Plane & Simple
Hi Helen,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Quality product
Quality product
Quick delivery
Great prices
Very good customer service
Highly recommend
23 mars 2026
Svar från Plane & Simple
Hi Aaron,
Thank you very much, what a lovely review! We were delighted to assist, and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
Svar från Plane & Simple
Hi,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
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