ItsfibreOmdömen 

127
TrustScore 4 av 5

4,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Just moved house and from the moment I spoke to ItsFibre I recognised the service as being excellent. The customer service was good and the service was super quick. I made the enquiry and the day afte... Se mer

Betygsatt 5 av 5 stjärnor

Have been with this provider for over 10 years and would give 10 stars! Most importantly the customer service is unmatched- courteous, professional, know what they are talking about, incredibly pr... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I recently spoke with a member of the broadband support team/sales executive, I believe his name is Thomas, and I had a really great experience. He took the time to understand my issue and went out... Se mer

Betygsatt 5 av 5 stjärnor

Really had excellent service,I've just moved to new build,my old provider wasn't able to keep the service,so choose it'sfibre,at first was little daunted as had many things to handle. Within 2/3.days... Se mer

Företaget har svarat

Företagsinformation

  1. Internetleverantör

Skrivet av företaget

ItsFibre are your local hyperfast broadband provider with a goal to broaden East Anglia's horizons. We are local so we are always on hand to help and with 30 years of experience we use the latest technology to better connect you for a hyperfast online experience.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

127 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(127)

21 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

If I could give NO STARS, I WOULD.

Do not bother choosing this company for Wi-Fi! Unfortunately we had to go with one that was similar to BT prices although we are told their Wi-Fi is exceptional. Far better than BT in their own words!!! ITS FAR FROM EXCEPTIONAL. It’s laggy, cuts off for hours without explanation, you can’t reach anyone and no one wants to bother dealing with you.
Apparently BT allow OFNL to use there lines but OFNL Will not allow BT to do the same. Honestly if we could honestly use BT again we’d be so happy they were great and always fixed the problem, no laggy and fast speeds for little price.
THIS IS JUST A JOKE! MAY ASWELL HAVE NO INTERNET TO BE HONEST. DO NOT CHOOSE THIS COMPANY FOR INTERNET!

10 september 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Literally ignore my previous review

Literally ignore my previous review ! I only did a nice one for a months free WiFi ! The truth is their WiFi is shocking constantly down always lagging they never help ! They are useless ! Never ever go with these providers ! You don’t believe me ? Try for your self this isn’t a bad review because of anything else other then how useless there WiFi actually is do not touch this company ! STAY WELL AWAY !

10 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Service

We had a bit of difficulty at the start but it wasn’t Itsfibre’s fault it was due to the ONFI box being the wrong box installed. However, Itsfibre did all they could to help resolve the issue as quickly as they could and we have had good service since and the quality of the internet has been excellent. We would definitely recommend anyone to use this company

8 september 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Jon, We are pleased to hear you've had a great experience, we also appreciate you taking the time to write us such a lovely review.

Betygsatt 1 av 5 stjärnor

This is the worst service I have ever…

This is the worst service I have ever had. For a week or more the internet service keeps dropping out. When I report it I am met with very nice people from tech support who achieve nothing to resolve my problems. I suggest that anyone considering using this company should look around at the other options first. Very frustrated customer

1 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very good at communication and…

Very good at communication and understanding struggles with payments meaning they do try there best to resolve

23 augusti 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Anastasia, We really appreciate you taking the time to write us a lovely review.

Betygsatt 5 av 5 stjärnor

Absolutely Perfect Customer Experience

From start to installation ItsFibre have been excellent. We've had great internet with zero issues so far. They had me signed up within an hour, delivered the modem within 48 hours to our previous address. We just moved into a new build and we walked in the door and plugged it in - internet with zero problems in less than 5 minutes. I needed to use a utility bill to enrol my children in school and had to have this very quickly done - they produced a bill for me ahead of the billing statement within 45 min of the call. Excellent service and wonderful customer service.

8 augusti 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Meaghan, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.

Betygsatt 4 av 5 stjärnor

Good service

Good service. Easiest internet set up I've ever done with router. Decent speed and fair price.

22 augusti 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Mrs Tee, We appreciate you taking the time to write us a lovely review!

Betygsatt 5 av 5 stjärnor

Excellent customer service

I had a couple of minor issues with connecting to streaming services (due to an IP issue), I called tech support and they were able to work out the issues really quickly and pass my info onto another team. The problem was resolved in under 24 hours and I even had a callback a few days later to check in on the issue, which I thought was excellent service! I also had a concern over my direct debit and the team who sorted that were incredibly helpful too.

8 augusti 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Mr Rowsell, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.

Betygsatt 4 av 5 stjärnor

Took a little while for everything to…

Took a little while for everything to get set up due to moving into a new build home but the customer service were good and very quick to answer the phone and help out during the setup process. Broadband seems to be working well so far, so no complaints!

21 augusti 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Hannah, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.

Betygsatt 5 av 5 stjärnor

Really great network speed

Really great network speed.
I am on 'Home 900' plan and I am getting download speeds of around 820Mbps and an upload speed of 360Mbps on a Wi-Fi 7 device over Wi-Fi 7 mesh.
The customer service was great and the provided a Wi-Fi 6 modem as free as well(TP-Link Archer AX1500).

13 augusti 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Abhinav. We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.

Betygsatt 5 av 5 stjärnor

Top service

Top service, reliable broadband that works. Competitive price too. Always easy to reach support if needed. Would recommend.

18 augusti 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Mark, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.

Betygsatt 5 av 5 stjärnor

Good customer service

Good customer service, internet speed as advertised, really quick and fast.

18 augusti 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Tom, We appreciate you taking the time to write us a lovely review!

Betygsatt 5 av 5 stjärnor

5 STAR

Great customer service, great broadband speed & simple set up. Easy 5* from me ☺️

14 juli 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Rickie, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.

Betygsatt 5 av 5 stjärnor

reliable and great prices

Had a hassle free contract setup and best prices for the broadband speed amongst several providers I compared against. The broadband has been working great so far and haven’t let us down in last two months we have been using it for. Thank you guys!

18 augusti 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Sumit, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.

Betygsatt 5 av 5 stjärnor

Brilliant!

Very satisfied with itsfibre the service was friendly, quick and easy. Was set up and sorted in a matter of a couple of days which was fantastic. The Wi-Fi itself it’s brilliant and I’ve had no problems at all. Would highly recommend 😊

27 juli 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Tayla, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.

Betygsatt 5 av 5 stjärnor

Top notch customer service

Getting my broadband set up was quite easy thanks to the sales and customer service teams of Itsfibre. Had a slight connectivity issue in the beginning but this was resolved in no time, which just further increased my confidence in them.

5 juli 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Robert, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.

Betygsatt 4 av 5 stjärnor

Good internet

Good internet so far and can’t complain. A stress free service

17 augusti 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Daniel, We appreciate you taking the time to write us a lovely review!

Betygsatt 5 av 5 stjärnor

Fast internet, works well

Have no issues at all, internet works really well, no dropping at all. Great stuff!

17 augusti 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Charles, We appreciate you taking the time to write us a lovely review!

Betygsatt 5 av 5 stjärnor

Enjoying my broadband

I wanted a broadband for my house, unfortunately my building is a new building hence i cannot get a broadband because it wasn't registered on the OFNL network. I contacted Lewis in sales, he helped me sort it out. I am enjoying my broadband with the best rates. Thank you Itsfibre.

8 augusti 2023
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Kayode, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer