ItsfibreOmdömen 

127
TrustScore 4 av 5

4,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Just moved house and from the moment I spoke to ItsFibre I recognised the service as being excellent. The customer service was good and the service was super quick. I made the enquiry and the day afte... Se mer

Betygsatt 5 av 5 stjärnor

Have been with this provider for over 10 years and would give 10 stars! Most importantly the customer service is unmatched- courteous, professional, know what they are talking about, incredibly pr... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I recently spoke with a member of the broadband support team/sales executive, I believe his name is Thomas, and I had a really great experience. He took the time to understand my issue and went out... Se mer

Betygsatt 5 av 5 stjärnor

Really had excellent service,I've just moved to new build,my old provider wasn't able to keep the service,so choose it'sfibre,at first was little daunted as had many things to handle. Within 2/3.days... Se mer

Företaget har svarat

Företagsinformation

  1. Internetleverantör

Skrivet av företaget

ItsFibre are your local hyperfast broadband provider with a goal to broaden East Anglia's horizons. We are local so we are always on hand to help and with 30 years of experience we use the latest technology to better connect you for a hyperfast online experience.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

127 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(127)

21 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Absolutely first class service!

I was having trouble reaching certain websites due to what I understood was a DNS failure. Having carried out all the usual checks like clearing the cache, restarting the router and devices and trying alternative browsers I called WiSpire (ItsFibre/ItsWisp) for help.
Edward Coote answered the phone and immediately started to take me through all the steps necessary to reset the router to factory settings and then configure it for my system. In all it took about an hour of detailed work which resulted in a fully functional system.
He showed endless patience and everything was done in a systematic manner. He could not have been more helpful.
We have used WiSpire for our internet service since 2019 after a long spell of appalling service from BT and the difference could not be more marked. The system has been extremely reliable, the speed more than adequate and the service on the few occasions I have had to call them has been exemplary, the call being answered and the problem solved promptly.
There are businesses claiming to offer faster broadband at similar prices but I will not change because I value reliability and backup more than any other factor. I get that from WiSpire.
I have no connection with them other than as an extremely satisfied customer.

13 januari 2025
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Keith for taking the time to post such a positive 5* review. We will certainly pass on your feedback to Ed!

Betygsatt 5 av 5 stjärnor

Very quick and fast delivery with the…

Very quick and fast delivery with the hub! Very easy to use, with it being all set up just needed to be plugged it. Works lovely in a new build house In a semi rural location.

3 januari 2025
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Many thanks for taking the time to post a 5* review. We are pleased to hear that all is working well in your new home.

Betygsatt 5 av 5 stjärnor

Outstanding Service and Professional Team!

I cannot recommend this internet company highly enough! Their service is simply outstanding, and their dedication to customer satisfaction is unparalleled.

Recently, I experienced an issue with my internet connection. The moment I reported the problem, the team immediately took action. Every step of the way, their follow-up was exceptional, and the issue was completely resolved within 24 hours. Their responsiveness and efficiency left me truly impressed!

When I first signed a contract with them for my business, their sales team was equally impressive. They were fast, professional, and incredibly helpful. They provided me with all the information I needed and made the process seamless. Their knowledge and attention to detail gave me complete confidence in my decision to partner with them.

If you’re looking for a reliable internet company with a professional, knowledgeable, and customer-focused team, this is the one to choose. I highly recommend them!

19 december 2024
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Anwar, for taking the time to post such a positive 5* review. Our team really appreciates the feedback.

Betygsatt 5 av 5 stjärnor

Hub sent out next day

Hub sent out next day, internet worked really well and had no issues since installing. Was also advised if we did have issues due to our hub having to be in a cupboard they would send out extenders to us to help with the issue (but they haven’t been needed)

27 november 2024
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

We are happy you're pleased with your service, thank you Zoe for posting such a positive review.

Betygsatt 5 av 5 stjärnor

Great company

Great company. Quick response and quick delivery for new broadband. Broadband is speedy too.

16 december 2024
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you for taking the time to post such a positive review.

Betygsatt 5 av 5 stjärnor

Everything goes smoothly

Everything goes smoothly, request for service today, receive the router in the next day, and then just plug and play without any problems. And the bandwidth is match with the promised. I made a right choice.

16 december 2024
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

We are glad to hear you are happy with your service, thank you for taking the time to post a 5* review.

Betygsatt 5 av 5 stjärnor

Tommy went above and beyond to help me…

Tommy went above and beyond to help me as do the team always when I have contacted them. I would definitely recommend lovely family run business. Really committed to customer service. Thanks again

13 november 2024
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Many thanks Steph, for taking the time to post such a lovely review.

Betygsatt 5 av 5 stjärnor

It just works, and they are responsive and kind

In terms of setting things up and having it work, it just does. I did not have to fiddle or configure anything, and have strong signal on the house and great speed as well.

But the thing that did it for me was that i had some doubts about how the setup process would be like, coverage and so on, and when i called them, they actually picked up, very quickly, and expertly guided me through the process. That sealed the deal when deciding to opt for them.

31 oktober 2024
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you for sharing such great feedback, our team appreciates the feedback.

Betygsatt 5 av 5 stjärnor

My call was answered very quickly

My call was answered very quickly. Customer service agent gave clear and precise instructions in a friendly manner.

4 november 2024
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Steve, for taking the time to post a 5* review.

Betygsatt 5 av 5 stjärnor

Fantastic Local provider

Great, local provider. Very helpful and allowed me to collect my router same day for immediate access to the internet.

22 oktober 2024
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you for the 5* review, our team appreciates the feedback.

Betygsatt 5 av 5 stjärnor

They are professional and quick

They are professional and quick to get me set up when I was struggling moving home. Good price and tech support are quick to responding with help.

18 oktober 2024
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you for sharing your experience with us, our team really appreciates the feedback.

Betygsatt 5 av 5 stjärnor

As soon as i ordered this my router…

As soon as i ordered this my router came just in two days,and its ready to installed with very easy steps with out any hassle,and net speed is also good,i am satisfied with there services.

19 september 2024
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you for the 5* review, our team are happy that you are pleased with our services.

Betygsatt 5 av 5 stjärnor

Surprisingly great provider

Recently moved to a new area and they have been the most reasonable priced internet provider. After calling the sales team to buy the service I was really surprised how officiant and helpful the team been. They sent the router in time and it has arrived as promised. Also a big surprise that you just connect the router and you have internet straight away, no set-up fee or any engineer needed. The accounts team also helpful and getting back to you if you need help or have some questions. Highly recommend them.

15 september 2024
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Zoltan for such a lovely review, our team really appreciates the feedback.

Betygsatt 5 av 5 stjärnor

Good service

Had a few issues at setup however these were all resolved and since then the service has been great. Staff always helpful and internet speeds are good. Would recommend

2 september 2024
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Harry, for taking the time to post a positive review.

Betygsatt 5 av 5 stjärnor

Good service

From the list of suppliers I was given when I moved into my new build house ItsFibre had the best feedback, packages, prices etc. I called to make sure what the best package was for our family’s requirements and found them to be really helpful and the router was received in a few days. Internet is great considering I work from home, and there are three of us on phones and laptops all the time with no dropouts or loss of service. Would happily recommend

2 augusti 2024
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Hello Janine, thank you for taking the time to post such a great review. Our team really appreciates the feedback.

Betygsatt 5 av 5 stjärnor

Fantastic Service

Fantastic Service, and when I had issues early doors - they were amazing in resolving them very quickly.

20 juni 2024
Omdöme utan inbjudan
Logotyp för Itsfibre

Svar från Itsfibre

Thank you Laurence for taking the time to write such a lovely review!

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