Disappointing - order not received, no explanation given
I ordered from Itsagiftshop and received an order confirmation, but 10 days later nothing had been received and I hadn't received any updates indicating whether my order had been shipped. I sent an email asking when I could expect to receive my order and the next day completely out of the blue I received a refund. There was no explanation included at all so I have no idea whether my item was forgotten about, lost in transit or out of stock. No response to my email where I had enquired about my order. Disappointing.







