IPSY Omdömen 

These people took my money this morning £61.69. I couldn’t find anything on my email except their bill which came straight after they took my money. Now as I received their email with the company name I could see who they are. This is a total SCAM. You don’t get any service for the money you paid. Their app is useless. I can’t believe government let businesses like this scamming their citizens. Shame and name. I am calling to all who feels the same way as me to post this company’s honest review, and let see where their business will go?????
I am giving you 24 hours to return my money.

Do not waste your time on this place it's a joke I pay a high subscription amount and I was not able to choose my products I tried to go on earlier to their website and choose my products and I could not. I go on later to choose my products and then I was told I could not choose them! They have AI Bots taking care of their business instead of having a live agent to assist you with your issue. I pay too much for the ipsy extra box subscription; they went up on the price and it's almost $37 for the box and you cannot choose your own products and they fail to reach out to you and correct the issue. IPSY does not want to refund you for the products they choose, not the products that you choose that you want to try; IPSY wants to choose them all for you and send you whatever they want and you're paying your hard earned money for the subscription. And that's just not right and its unfair! DO NOT 🚫 waste your time signing up with this company. They are not going to fix your issue; they use AI automated bots that keep on submitting tickets and they do not reach out to you until AFTER 24 hours to resolve the issue good luck with that!

Been getting the IpsyExtra bag each month (approx. $17) for over a year now and am still loving most of the skincare, makeup, and cosmetic products that are personalized just for ME. Deluxe minis in the IpsyExtra are the PERFECT way to try out products from the top brands in skincare and beauty!

Yes policy in place I sign up to try out June few days later another charge with out my knowledge canceled account an or subscription .

I used to absolutely love ipsy. I also had Boxycharm subscription, and I really enjoyed the boxycharm just a little bit more because of the products were somewhat better… Then my son bought me a subscription of the yearly ipsy extra subscription which is what it’s called now… Then came the merger of boxycharm, and Ipsy… I really thought that it would be a great change because of Boxycharms products were so much better… Over the last six or seven months, the products have totally sucked basically… I get five dollar lip liners, or lip gloss that you can’t even see or I get shades of dark red~ my beauty quiz, I updated, and it doesn’t seem to matter… I’m getting less and less quality and generic products. I will not be having my son renew my yearly Christmas present… They lost me as a customer of 8’years.

Ipsy is now just a straight up corporate AI automation scam. It is impossible to get a human and their bots are trained to gaslight and extract as much money as possible out of you by pretending they don't understand what's going on or acting like you're just an upset baby while ignoring the problem, etc. It's absolutely infuriating. When I signed up, I forgot that there's two addresses I needed to update and not just one (I did two subscriptions). Customer service said they would reship. No one ever attempted to reship. This was back in February. I never got my March box. Then I got locked out of my account and no amount of password resets would remove the server's security lock. Customer service would not move past insisting that clearing my cache and cookies would fix it. So now I can't make any changes to my account or cancel. I decided to cancel in May because they still hadn't started the reshipment and I still couldn't log into my account. They pretended to not comprehend what repeated back to back "cancel both subscription" emails meant and that saying over and over again "cancel both subscriptions" was not in fact confirmation that I did want them both cancelled. Today I just chewed out my bank for not stopping payment in May when I reported them for the fraud in February, and they better have issued a stop payment. Because Ipsy charged me for the June box I tried to stop, and today they confirmed that I canceled the box, but still charged me for the July bag.

Great products! When you become a subscribed member you get great prices on their other products. I'm really enjoying getting those monthly surprises too! Had some hiccups with customer service but when elevated it was worked out!

I enjoyed the monthly shipments at first, then it seemed Iike there was nothing remotely commonly known name brand items and it’s been all mostly junky stuff I just throw out. Even worse…it’s almost impossible to cancel and why I did I received and was automatically charged for more shipments. I never opens the package furious that I’d received it then was told they do not offer refunds. The customer serves sucks too. Just bad business practice.

I have had 3 memberships with Ipsy and I DO love the products and the prices can’t be beat. However, I have decided which memberships work for me and our cost effective as well as beneficial. I have the extra membership and the bonus, and I kept the basic or two. So, I’m browsing on the website and I must’ve touched something on my phone which initiated and completed the ultimate $80 membership before I knew it I was charged. I immediately contacted Ipsy. Come to find out, there is no support team. It’s all AI. Down to the response emails and nobody not one real person got back to me! In the fine print, they do not release refunds. Zero empathy.

I purchased a subscription for myself and my granddaughter. I live in WV and she in Fl. Shipping addresses could not be separated of their is one billing address and chatting only with AI customer service made the issue worse. They said it was corrected but both subscriptions went to granddaughter. Then they changed the billing address to her and put both accounts under my shipping. Then they sent me an email with my first name but her last name. Then they told me to clear out my cache or try using a computer instead of my phone. They did not get that the problem is on their end. I will never use a company that relies on AI ever again. I cancelled both accounts and I’m looking elsewhere.
*edit to reply to your response. Look up my name. You will find my account and the dozens of exchanges we have had in the months of May and June 2026.
By the way, after all the back and forth explaining that you sent BOTH deliveries to my granddaughter in Fl, telling me to go outside to look around my porch area to see if I could find it at my residence in WV, after just looking at the tracking number showing they were in Florida is not intelligence. The move to AI is the problem.

Terrible customer service. I ended my subscription and in less than 24 hrs I'm still being billed and then every day after. You get glambots, AI generated responses to emailed complaints and when I did speak to an actual human they were as ignorant as the bots. My issue is still not resolved. I haven't even received products. Response to your reply. You have had it. Stop with the glambot n AI responses and then you wouldnt need it!!!!

Customer service is non existent and the website has rabbit holes that hope you give up and go away, Expired products and poison are what you should expect. If you’re lucky, you’ll just get tiny unknown 8th grade girl quality. If you’re not lucky, you could get ripped off and risk death. The most human interaction is with the chatbot. It’s impossible to cancel your subscription, track your package, or see your order history. They hope you will get frustrated and give up. There is literally only one button that you can push for a quick response while dealing with the Help bot and it is “never mind.” that’s literally the only button. The Chabot runs around in circles. You never get to speak to a customer service agent only get a promise from an AI that someone will send you an email within 24 hours. I’m amazed that this predatory behavior hasn’t been brought down by the fair trade commission or the cyber crimes unit of the FBI because this is textbook examples of criminal and physically dangerous practices

Total Scam! They Charged me for two subscriptions when I only wanted to try one. Then the products for one of the subscriptions were all wrong and not full size, they did not send the second subscription they charged me for. I wanted them to cancel both of the subscriptions they charged for and send ne a call tag for the bs products they sent. I had to argue with a Bot because they said they have no live customer service. Then they sent me to an email but it is still AI and no help at all. I called my credit card company to dispute all the charges.

My item was marked as "delivered" three times, yet I still have not received it. IPSY is giving me the run-around about how they can only make "ONE" exception to their policy and they say they sent "ONE" replacement. The customer service e-mails were degrading and accusatory. They were telling me to "look under bushes" or "ask my neighbors" but I live in a senior residence where items are brought to a mailroom. I had the feeling they were trying to accuse me of attempting to get extra merchandise. I have just asked for a refund, let's see how they handle that.

I have been an active IPSY customer with multiple orders placed within a short period of time. This review is about how IPSY handled a theft that occurred due to their carrier's failure, and the complete lack of respect shown toward me as a customer throughout the process.

My order (shipped May 28, 2026, delivered June 1, 2026) was left unsecured on an open shelf in my building's package room by the USPS carrier, despite a Parcel Pending smart locker system being available with clearly posted courier access codes. The official USPS tracking confirmed this: delivery status was recorded as "Delivered, Front Desk/Reception/Mail Room," not to a secure locker. One item was stolen before I could retrieve the package.

I reported the incident promptly with full documentation: the shipping confirmation email, USPS tracking record, photographs of the tampered package, and photographs of the locker system and posted courier codes.

IPSY's response:
- They issued a refund of $8.64 without asking me whether I preferred a refund or a replacement item. That decision was made unilaterally, without my consent.
- When I objected and requested a replacement item or store credit at the product's retail value, I was told the item was out of stock and no alternative could be offered.
- I documented that the IPSY Shop publicly displayed dozens of full-size products available for purchase at that same moment, with retail values equivalent to or greater than the stolen item. This directly contradicts the claim that no replacement was possible.
- Three different agents gave me the same scripted response. No one addressed the contradiction. No one offered a real choice.

The problem here is not the $8.64. The problem is that a customer who did nothing wrong, documented everything, and continued to shop with the company was never given the option to choose how to be compensated. IPSY decided what was convenient for them, not what was fair for the customer.

I cancelled my subscription as a result. Not because of the theft itself, but because of how it was handled.

I really enjoyed the products at first but then it became kind of repetitive and when I try to cancel it sends me in a loop and refuses to cancel my accounts and just keeps taking money every month

They have been taking money off both my debit cards every month and u can’t call and talk to nobody so thru a text they tell me they don’t give refunds so another words I’ve been paying them twice a month and there not giving me my money back then I went online and there was a place posing as Ipsy supposedly gone refund my money and they tried to take more money off my card so beware Ipsy will take your money and keep it and there’s another person posing as Ipsy trying to steal more money off my cards so just be careful Ipsy will get u and don’t care if u get ur money back or not !!! Watt company don’t have a phone where u can call and talk to a person especially when they been stealing money out if ur bank accounts for months that’s very convenient for them but not for me I’m just out all that money that I do not have to just be giving away to a thief !!!

Unlike some other users, I did not have a problem with getting my bags delivered, however, when I decided that I no longer wanted the membership, I’ve had a terrible time canceling it. You cannot talk to a live person as they do not have a customer service number you can only request things through an AI messenger, which I did requesting to get the situation rectified and cancel my membership. They replied that it was all taken care of, and I just got charged again. I’ve stopped payment through my bank, but just beware if you sign up with them and don’t want it anymore, you might have a hard time getting rid of that subscription. I wish I had taken some time to read the reviews before signing up for this.

I am 68 years old. Every order, I receive at least 1 product that is more appropriate for teenagers. Products are seldom full sized as advertised. They are mostly very small samples.

I bought a year’s subscription.
At the beginning of subscription, the products were a nice surprise!
As the shipments arrived, I noticed Ipsy sending small size products and nothing worth using!
I canceled my subscription!
Not worth it!