IPSY Omdömen 

Horrible horrible experience. I’ve had multiple packages sent to the wrong address after trying to update it on the website multiple times. When my packages were sent to the wrong address, they told me they would send me a package for free to make up for it and then still charged me for the package anyways. It’s also been Over six weeks since I was told I would get my first complimentary package. The customer service was terrible. And now I’m waiting on hearing back from why I was charged for an extra boxy charm bag again. I would not recommend signing up for this.

Thank you Jonathan with Ipsy CS. You absolutely deserve a kudos for your hard work in helping customers. My box was stolen from my front porch and I had ordered add-ons to my box. So it was a box of 10+ items in it. You got to work replacing my box and replacing add ons that were still in stock. Then refunded anything that was out of stock, so I could buy something else. Thank you so much!! I just rejoined Ipsy a few months ago after a long year off. CS use to be terrible and now it’s improved so keep up the great work. We appreciate it.

I used to love Ipsy but since combining with boxy charm, it went downhill. I loved boxycharm on its own more because of the high quality products (Ipsy mainly had trial/sample sizes and boxy charm had more full sized, bigger bang for your buck). Since combining, I canceled my subscription after products arrived opened/disastrous in the boxes. I have ordered things separately when on sale recently, I was charged the full amount, and we are approaching 1 full month of my products still not being shipped. I was told I’d get a replacement sent a week ago with the exception of one item now being sold out. I still haven’t received any shipping update on my replacement package now either. Don’t know if I’ll be using Ipsy again which is sad after many years of being a member…

I've been with Ipsy since they acquired boxycharm, and was with boxycharm for years before that. I pay for the yearly subscription because it's cheaper than paying monthly. I've been overall impressed with the brand. I love the products. Mostly, I get great brands and trending products. They are usually good about matching my skin tone. I love that I get to choose three items. I LOVE the add-on option because you can get some really great quality products at a fraction of the price you pay at Sephora or ulta. The best part of this company is their customer service. I have always been super impressed with how they handle any problems or issues that may arise. They always go above and beyond to make me happy and because of that, I will be a continued customer for as long as they are in business!!!

I resubscribed about 2 months ago. With a gift worth $75. Firstly, I don’t get my gift. Secondly, this last glam bag was sent to the wrong address even though I’ve had the previous one sent to the correct address. So that was very strange. I called to get a replacement and my $75 gift and again it was sent to the wrong address. At this point I’m frustrated. I contacted the post office and also opened a case with them. I have yet to hear back from them. I only got a reply back to explain my situation but nothing after that.

I love IPSY! Great quality, selection and it's fun!! It's great to get a fun cute bag monthly with great makeup! I'm 60 now and through IPSY I found Espresso mascara and a rose eyeshadow stick that looks so much better than black mascara, super soft look for my age. There's something for everyone and there are great finds under $10 to try before buying a larger version, it's been really helpful!

I think it’s funny that ipsy will ask me for a review for a product I’ve never received and have a support ticket in for. I imagine my order has been once again lost and I will receive a replacement that includes products I don’t want.

I am very satisfied. I got my money refund without any problem . Thank you

I love the IPSY products I enjoyed using them. Which the bags were bigger or at least some products. The only concern or complaint was that I'm waiting on multiple items and got charged for two months' subscriptions were charged to my bank, but I haven’t received the glam products or the things I've ordered before cancelling my subscriptions. I made multiple accounts with my work, school and personal emails. As well as made an account with my husbands information. I emailed them and the response was that the October bag is on the way and I should of received my last items even though I canceled because they were already sent out but the other bags they are not replacing because of over 20 days which I feel isn't fair also letting them know I never received my icon box or my 8 full-size products. I asked them if I could have a refund or if they could again try to send out but they said it’s not eligible for a refund or can't get other items back and I’m not happy about it, so I cancelled. Also asked if I could a replacement for everything that was also a no. Overall it's an okay option to have

I have an order from Ipsy shop that is as of today 15 business days from the date I purchased and I have not received it nor is it showing up with either shipping partner or USPS along with BoxyCharm (Ipsy Extra) and I have contacted the customer service twice to check on it. I love Ipsy and I am a huge fan and supporter of their business and they truly do give the customers so much value for the price and if you love Beauty and you want to try a vast array of products that you may never even know existed or couldn’t ever afford, this is a great way to go. I believe that if they can deliver the products and do so fairly and timely they should not have any issues. I am returning again from a few months of getting exhausted with having to reach customer service for help because I can’t get my app or the site to allow me choose my 3 picks, I am usually unable to access that and addons and I was given an offer to return as a customer and receive a free Glow Recipe gift of $65 or more. My Glam Bag came as usual, but my Boxy, addons and shop order are still not showing up as they were last seen with ACI on the 20th. I am guessing honestly that I am not going to get the full package or any gift and I have waited until I received the package of these items before resigning up for Ipsy Ultimate, which I am now sadly wondering why I have such a hard time getting my items. I am also waiting for my Beauty Boost. It’s the 27th and I made sure to get my picks and addons in by the 1st. I ordered from the shop on the 6th. They all show they were shipped out around mid month. I needed these items and I hope to get some help from Ipsy with this consistent issue so I can enjoy the best subscription service ever made! Please help me find out what is happening to my stuff every month lately. If it weren’t for this constant issue I’d be giving a 5 star rating. I loved my IPSY and it was the highlight of each month! Please let me know what has happened with it and over months what has changed that makes this a regular occurrence for some of us? Thanks!

I have been a long time Ipsy subsciber and I always love my products, except when I do add ons and they still have not come. I wrote Ipsy the specific products that are missing. I know Ipsy will make it right , they always do!! I love Ipsy, Boxycarm!!!

If I could give a negative amount of stars, I would! I’ve contacted several times (because the first guy did absolutely nothing to help) and have not received a response. I ordered 3 shampoos in my glam bag add ons. IPSY accidentally sent me 3 conditioners instead. I sent an email with pictures and an explanation. No resolution has been provided. I either need the items I actually ordered sent to me or a refund! It’s absolutely RIDICULOUS not receiving a quick resolution to this!

My first Ipsy Glam Bag was delivered to the wrong apartment, and thankfully the VEHO delivery person took a pic of a bright blue door and my door is brown. USPS/UPS/FED EX all deliver here with no lost packages.....sometimes you get what you pay for.
I still haven't received it, 😕 and it was deducted from my bank account September 28 and it's almost November!! Then I noticed $36.54 was withdrawn from my bank account for a "Boxycharm" order. I looked over my IPSY account online, but didnt change up my membership. 🤔
That transaction caused my Amazon subscriptions to be canceled. I am retired and live on a fixed income, so I have to watch what I spend.
I really don't know what to think at this point. I just hope I get the products that I asked for and not just some random makeup that I can't t use.
I believe that is why we took the questionnaire to begin with.

Nothing to review because ITS STILL NOT HERE. Customer service isn't very helpful just keep telling me it's on the way. I regret ordering anything.

I love this company. Over the years that I’ve had it. I have definitely see a change for the better. They always address my needs and make it very convenient easy and fast.

I requested a reshipment because it wouldn’t let me change my address for my original and now it’s been a month and I still haven’t received my October shipment nor has it been shipped

The lady told me to wait until the 28th for my shipment. It was shipped on the 7th and it’s the 25th now and she just said keep waiting for a boxycharm bag i’ve paid over $100 for. at this point my October bag hasn’t come and they will expect me to pay for Novembers bag in just a few days. How am I supposed to do that when octobers bag hasn’t come and the tracking hasn’t updated for quite a while???

I got a subscription gave my new address it was excepted...they then sent it to old address...I contacted them then had to wait for a response...was told to change my address..so u did change it again. I was frustrated so I asked for refund and was denied..I was there website that messed up and now I just want a refund...they will not get back to me will not refund my money

😒wow wtg iPSY. Way to make us feel totally NOT special anymore. We want the "Glam Bag" back ! Tf is "original" !?🙄 Who feels glamorous getting an "iPSY original" certainly not me. 😒iPSY has gone drastically downhill. Products arent as good & such a tiny product for their prices. Never allows me to make my "choice". No notifications for that but constant emails about buy this buy that. Besides the cost continues to increase & the products are less & less worth it. I pay $29.76 for 4 samples & only 1 "full size" product which is always something small & it's called"original" bag? No Ty. What a joke ! I'm switching to a better beauty subscription. Don't waste your $ on iPSY.

This is my 2nd month getting their Glam Bag and it's been at the facility of origin since the 8th, it's now the 24th. The response I got from customer service was "if you don't get it by the 31st, then we can do something".