If I could rate it a 0, I would! Purchased a pair of merrell moab 3's in aluminium and it arrived with one side missing. The customer service is super slow and unhelpful, with only a claim saying that... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought some trekking poles. They arrived carefully packaged and on time. Great purchase experience.
Purchased a sleeping bag that was listed as “available” on the website. Paid, received confirmation that order was “in process”. Three days later and it’s crickets. I asked for an update and received... Se mer
Företaget har svarat
This was my first time buying from Inwild and a good experience. I was looking for an item that was not available for me locally at all and found it here for a very competitive price. The parcel took... Se mer
2,7
Dålig
53 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Service, Good Prices
Enjoyed my purchase experience with Inwild. The prices are good, my Osprey Eja pro arrived safely packaged, and much earlier than predicted! I just told another person I was talking with who needs something to check out Inwild. I will definitely order from Inwild again!
8 juni 2024
Omdöme utan inbjudan
Avoid at all costs
Took more than a month of constant calls to them in order to get a refund for a simple return. Awful customer service, avoid.
11 april 2024
Omdöme utan inbjudan
Svar från Inwild
Dear customer,
thank you for contacting us and sending us feedback.
We deeply apologize for the late refund.
Unfortunately your parcel resulted as delivered, however the courier handed the shipment at the wrong section of our warehouse which caused the delay in processing the return.
Your refund has been correctly issued in the same payment method used to place the order.
Kind Regards
Inwild Team
Don't bother ordering to the UK
Don't bother. The delivery amount is quite chunky already, but then be prepared for customs charges. The postal service they used (Poste Italiano/SDA) are notorious for just dumping the parcels at a ParcelForce depot and telling you they attempted deliver, for you to chase down. I then had to get in touch with Parcelforce who traced it by postcode (as the tracking number SDA provided didn't work), they then give you a customs payment number which you can use to pay online, with Parcelforce adding an additional clearance charge.
So a £120 order grew to about £200 with various taxes and fees.
And took about 2 weeks to track down and resolve.
12 maj 2024
Omdöme utan inbjudan
Svar från Inwild
Dear customer,
thank you for contacting us and sending us feedback.
We are sorry to hear that you encountered some difficulties in receiving your order.
Unfortunately custom procedures are not always smooth and therefore even after paying the charges the parcel might be held for quite some time.
However our customer service didn't receive any communication from you regarding this issue: for future reference, when you encounter difficulties with your parcel, please contact us and we will do our best to help you.
Kind Regards
Lordgun Team
Dreadful
Dreadful! Ordered hiking poles, got emails saying they were on their way and then last minute told they weren't in stock. 2 weeks later and still waiting for my refund. Total thieves
3 maj 2024
Omdöme utan inbjudan
Svar från Inwild
Dear customer,
thank you for contacting us and sending us feedback.
Unfortunately there has been an error in the number of stock available and we confirmed this mistake only after you placed the order. Therefore we have been obliged to cancel your order and issue a full refund.
The refund has been issued in the same payment method used to placed the order, however please note that the time for processing the refund is not something managed by Inwild.
The credit card company might take a couple of weeks in order to reflect the transaction in the card.
We apologize for the inconvenience and thank you for your understanding.
Kind Regards
Inwild Team
Product tegen een goede prijs
Product tegen een goede prijs! Levering duurt wat langer, omdat het uit Italie moet komen. Maar dat weet je en is dus geen probleem.
16 april 2024
Omdöme utan inbjudan
Very poor service
Very poor service. They passed on the wrong/incorrect address to the courier. After that, it’s taken so far over 1 month trying to get it resolved. I still haven’t received my order and their customer support takes 5 to 10 days to reply when I email them. Resorting to credit card dispute now.
1 februari 2024
Omdöme utan inbjudan
Svar från Inwild
Dear customer,
thank you for contacting us and sending us feedback.
The delivery address given to the courier is the one that the customer writes down when placing the order.
We contacted you to confirm whether or not the address is correct and you replied that the delivery address is correct.
We would like to point out that your parcel was not delivered due to the absence of the recipient.
The courier attempted delivery three times, but could not deliver the parcel for the same reason.
The delivery company also asked the addressee to contact them directly, but without the cooperation of the customer, the delivery could not be rearranged.
In the end, the parcel was returned to the sender and we issued a refund.
Kind regards
Inwild Team
Quick delivery and decent return…
Quick delivery and decent return policy. Shipping back from NL to Italy took some time, but procedure was clear and was handled well. No complaints.
1 januari 2024
Omdöme utan inbjudan
Good price and fairly quick delivery giving they came from Italy. Price was a good 40 pounds cheaper even with the postage. Be aware that high price items will attract customs charges.
Good price and fairly quick delivery
12 september 2023
Omdöme utan inbjudan
Don't order if from UK - High Costs
Have yet to receive the items, though it looks like delivery is prompt. I am in the UK. Charged £11 for delivery by InWild and then another £42 by customs for taxes (which was not included in the original order but is paid by FedEx, and then you have to pay in order to receive the items). Not worth it in my opinion. It does say on the website, but only if you search for it.
19 augusti 2023
Omdöme utan inbjudan
Was a little sceptical…
Was a little sceptical about ordering from Italy to UK but absolutely no problem at all. Order processed really quickly and with fed-ex took about a week to arrive.
17 augusti 2023
Omdöme utan inbjudan
I was very satisfied
I was very satisfied. The order came quickly also to NON EU country. Thanks a lot.
27 juli 2023
Omdöme utan inbjudan
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