Invictus Energy Group Omdömen 

186
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Started work on the house last November still not finished. Broke my window and bath panel agreed to pay for damages. Now unable to get any answer from them not sure if company gone bust

Betygsatt 5 av 5 stjärnor

From the start to finish as of fitting my new boiler and radiator Paul and James were excellent at keeping me informed every step of the way Dillon who actually fitted the job I Ican not praise th... Se mer

Betygsatt 5 av 5 stjärnor

We had a combi boiler installed on Monday. On one of the hottest days. Keith Rob & Dylan arrived just after 8. They were so professional, clean and tidy and so hard working they never stopped and were... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Had a boiler fitted by invictus in may,on Sunday the heating went haywire but managed to keep working so on Monday,same again,so I rang & explained the problem & this morning a lovely man came & withi... Se mer

Företagsinformation

  1. Värmeteknik
  2. Leverantör av vattenkokare
  3. Gasinstallation
  4. Solenergiföretag
  5. Leverantör av solenergiutrustning

Skrivet av företaget

Invictus Energy Group are energy efficiency experts dedicated to helping households across the North West reduce energy bills and improve home comfort. We specialise in: • New Boiler Installations (with flexible finance options) • Boiler Servicing • Solar PV & Solar Battery Systems • Air Source Heat Pumps • Internal Wall & Loft Insulation • ECO4 and BUS Grant Funding Access As Gas Safe registered, TrustMark approved, and SafeContractor certified professionals, we invest in our people so they can invest their time, knowledge, and expertise into making your home warmer, greener, and more efficient.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

186 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(186)

4 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Amazing service

Amazing service by all the guys at invictus boliers.Very efficient and helpful.
Excellent customer service.
Would highly recommend this company.
A big thankyou to you all.

20 april 2021
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group

Hello Dawn,

Thank you so much for taking the time and write us this review. We are pleased to hear you had a pleasant experience using our service.

Please don't hesitate to get in touch if you need any further support.

Many thanks,

Invictus Boiler Grants Team.

Betygsatt 5 av 5 stjärnor

Invictus Victorious.

The installation happened in three phases: boiler, Hive, then underfloor insulation. The fitters were professional, knowledgable and courteous. The guys who did the underfloor insulation, in a Victorian multi room cellar, did a super and quick job crawling beneath the boards in hard to reach places. They also took all the laths and old lime plaster away. Keep in touch with the office to manage all three elements of the installation - you will find them friendly and helpful. Thank you Invictus for a super installation.

19 april 2021
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group

Hi Mark,

Thank you so much for taking the time to write this wonderful review. We are pleased to hear that you had a pleasant experience with us. Please don't hesitate to get in touch with us if you need any further assistance.

Many thanks,

Invictus Boiler Grants Team

Betygsatt 5 av 5 stjärnor

Gloworm boiler recently installed which…

Gloworm boiler recently installed which I’m very pleased with.Gas safe engineer Callum and his colleague Lee did a great job, they were polite and friendly and worked hard throughout the time they were at my property.All rubbish removed and taken away and they were very clean, tidy and thorough workers .
I was shown how to operate the boiler manually until the electrician was able to fit the Hive active heating system which was a day and a half later, he explained how this worked and gave me the opportunity to ask any questions .
Invictus Energy were easy to contact and responded to my calls , they sorted out the five year guarantee/ warranty .
Many thanks from a satisfied customer .

14 april 2021
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group

Hi Mrs Hackett,

Thank you so much for this lovely review!

Invictus Boiler Grants Team

Betygsatt 5 av 5 stjärnor

Luke the Gas Surveyor great advice and very…

Luke the Gas Surveyor great advice and very thorough and thoughtful minded with my 95 year old father. Lovely chap, my dad ended up getting under floor insulation and boiler completly free. True Gentleman who explained everything to us. Thankyou!!

1 april 2021
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group

Hello,
Thank you so much for taking the time to write this review. We appreciate your feedback.

Thanks,

Invictus Boiler Grants Team.

Betygsatt 5 av 5 stjärnor

Great advice and reasonably priced

Great advice and reasonably priced. Highly recommended !

1 april 2021
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group

Hi Paul,

Thank you so much for taking the time to write this review. Customer feedback is very important to us.

Invictus Boiler Grants Team.

Betygsatt 1 av 5 stjärnor

Very unreliable!!

Very unreliable!!
Why contact me 3 times to arrange a 8 AM survey and not show up ??
IM REGISTERED DISABLED,AND GOT UP EARLY TO MAKE ACCESS TO THE BOILER TO HELP HIM WHICH I STRUGGLED TO DO .DUE TO MY MOBILITY
IF SURVEYOR IS NOT RELIABLE
WHAT ARE THE COMPANY LIKE ????.

1 april 2021
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group



Hi Margaret,

We are disappointed to read this review that you had left us, which is incorrect.

We have investigated the claims made by you, and we can confidently say that it was another company that contacted you three times regarding a survey for 8 am and did not show up. Let me share this with you we don't give out time slots to our customers to avoid disappointment. We offer our customers morning or afternoon slots. They are between 9-12 and 12-5. We never arrange 8 am surveys with our customers because our surveyors don’t start work until 9 am.

We have contacted you a day before regarding the survey that you had booked with us, and my colleague has advised you several times during the call that you had an afternoon appointment with us that day.

Once you have left us a review and cancelled your survey with us, we have contacted you to investigate. You have advised us that you have got several different ECO companies regarding the boiler replacement. It was another company that did not show up for the survey as agreed.

We pride ourselves on excellent customer service, and we do everything to ensure customer satisfaction. Therefore, we feel incredibly disappointed you have left us an inaccurate review based not on the service we have provided.


Betygsatt 5 av 5 stjärnor

Excellent experience

Cannot fault the service. Everything explained. The office staff every polite. The guys who did the job left everything spotless. Cannot believe I have a brand new boiler.

30 mars 2021
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group

Gillian, thank you so much for this lovely review. Enjoy your new boiler!

Invictus Boiler Grants Team.

Betygsatt 5 av 5 stjärnor

What can l say ????

What can l say ????
Everyone involved in the central heating boiler replacement was wonderful.
Every one was totally Covid conformant - excellent job done by the surveyor/boiler fitter & electricians.
Thank you all

18 mars 2021
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group

Hi Lynne,
Thank you so much for taking the time to write this review.

Betygsatt 5 av 5 stjärnor

Boiler servicing

We had our boiler serviced recently. Ian did an amazing job, was very pleasant and efficient. Also, best price we could find around us. Will defiently use them again next year!

15 mars 2021
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group

Hi Ieva,

Thank you so much for taking the time to write us this review. Please don't hesitate to contact us next year and we will be happy to assist you with your boiler service.

Many thanks,

Invictus Boiler Grants Team.

Betygsatt 5 av 5 stjärnor

Invictus Energy Group recently…

Invictus Energy Group recently completed a boiler and active heating system installation. The workmanship each step of the way and quality of engineers & staff was excellent. Contact with the customer service and work planning team was regular throughout the schedule and appointments were agreed and kept to. I would highly recommend this company for all energy installation needs.

22 februari 2021
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group

Good afternoon Andrew,

We would like to thank you for taking the time to write this wonderful review. Customer feedback is important to us.

Betygsatt 3 av 5 stjärnor

They cancelled twice with not so much…

They cancelled twice with not so much as a phone call. waited in all day. When they did arrive job was done well.

9 februari 2021
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group

Hi, thank you for taking the time to write this review. We appreciate customer feedback and it helps us to improve our services.

Betygsatt 1 av 5 stjärnor

I Had Invictus put a Boiler in for me.I…

I Had Invictus put a Boiler in for me.I have a problem.I have rang them 3 times for some one to get in touch,they say some one will ring me so far nobody has rang me,customer service is not very good.

4 februari 2021
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group

Dear Thomas, I apologise you feel this way about the service you have received from us. I can see that you have contacted us on the 4th regarding the issues you had with a smart thermostat we have fitted at your property. A team member then contacted you and arranged a visit from one of our engineers to replace your thermostat on the same. You have since cancelled that appointment.

Customer service is important to us, and we work very hard to ensure excellent customer care and aim to promptly resolve any issues. Once again, I apologise that you feel that the customer service you have received was not satisfactory.


If you need anything else in the future, please don't hesitate to contact

Betygsatt 5 av 5 stjärnor

Would use this company again

Friendly helpful Engineer, who phoned to say he was on his way. Kept me informed throughout with explanations, all at a safe distance. Paperwork up to date all left in order. Good workmanship.

26 januari 2021
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group

Thank you for taking the time to write us a review.

Ivictus Boiler Grants team.

Betygsatt 5 av 5 stjärnor

Excellent service from start to finish

Excellent service from start to finish
Professional and great customer service
Thanks invictus for my free new boiler

25 januari 2021
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group

Thank you so much for taking the time to write this review.

Invictus Boiler Grants team.

Betygsatt 5 av 5 stjärnor

kept well informed at all times

kept well informed at all times, work carried on the date advised, good clean and neat installation would recommend to everyone. Koletta could not have been more helpful 5 star

15 januari 2021
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group

Hi Dave,

Thank you so much for taking the time to write this review.

Many thanks,

Invictus Boiler Grants team.

Betygsatt 5 av 5 stjärnor

I have had a new boiler installed .

I have had a new boiler installed .

for a year now by the invictus team so to keep my gaurantee active i phoned invictus to enquire about a service ,the receptionist was very helpfull and arrannged a service with there own engineers straight away with no problems at all.

Really great service i would definately recommend

8 januari 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

would Recommend Invictous

Fantastic service had my boiler fitted last December was all done within a week very reliable
Just had a service done this December the guy arrived on time was very friendly and professional all done within an hour

30 december 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This company has a superb customer…

This company has a superb customer service,spoke to quite a few on the phone always well mannered I think by the accent they have mostly been from St Helens Prescot area..never once ha we had to recall to remind them they had promised a call back..problems dealt with resolving by sending the appropriate person out to deal with issue..sadly some companies take for granted the product is sold by an advert or word of mouth..it isn’t it’s the person who deals with the initial enquiry or sadly a fault these are the companies true ambassadors,and in this company you have the best Well Done ! and thank you all for for your CARING SERVICE Brian ,Crosby.

1 december 2020
Omdöme utan inbjudan
Logotyp för Invictus Energy Group

Svar från Invictus Energy Group

Good afternoon Brian,

Thank you so much for taking the time to write this review for us today. Customer feedback is very important to us.

Many thanks,

Invictus Boiler Grants Team.

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