Invaluable Omdömen 9 833

Not sure what has happened over the past year but it seems all the auction houses are charging crazy Buyers Premium fees. I understand they need to make money but they are charging the sellers a fee and hitting the buyer with higher and higher fees -

Invaluable supports Hotspot, terribly misleading auction house, buyer beware, Hotspot pairs letters implying historical provenance with new imitations worth $300 from China or Indonesia, when I requested support and recourse as my 125 year old painting had fresh paint and staples binding the canvas, nothing and I was a VIP customer. Invaluable’s business model promotes and enables bad business practices, their client is the auction house but we pay the fees.

Invaluable does not stand behind item descriptions or verify that auction houses abide by recognized industry standards of transparency and full disclosure.

Ich bin sehr zufrieden mit meiner Auktionserfahrung!
Die Website ist übersichtlich, intuitiv und sehr einfach zu bedienen — auch ohne Vorkenntnisse findet man sich schnell zurecht.
Besonders beeindruckt hat mich die schnelle Reaktion und die reibungslose Abwicklung während der Live-Auktion. Alles lief klar, strukturiert und ohne Verzögerungen.
Der gesamte Prozess hat mir große Freude bereitet. Hier kann man wirklich besondere und schöne Stücke finden.
Ich werde auf jeden Fall wieder teilnehmen! ✨

I made multiple calls and left messages without ever receiving a call back. I purchased two small revolvers... a pepperbox and a small Colt SAA. The shipping and handling on one was $30 and the second was $58. You refused ship them together, and will not respond to me and explain why the shipping for one is twice the other?

Sono Loris Marazzi mi sono accorto solo oggi che avete venduto delle sculture che scrivete essere state fatte da me Loris Marazzi.
-Punto uno, Non le riconosco come tali.! Non avete una fattura che certifica che sono state fatte da me.
-e Terzo vengono comunque messe in vendita a un prezzo che non è neanche la metà del costo del legno.!
-Mi state creando un danno d'immagine restando poi queste false informazioni visibili su Google.
-Le mie sculture partono da euro 1600 a 70.000 mila euro.
-Non è Onesto questo comportamento.

Loris Marazzi

Invaluable allows fake object to be sold in a blatant manner. Mike Nichols Auction House is a super example. FAKE crap.

I successfully bid on a lot that was priced over $1000, requiring an electronic funds transfer to render payment. They provided a name, routing and account number. I arranged the transfer - $20 fee to my bank (expected and reasonable). Turns out they gave me the wrong account info, so the transfer was denied and the funds returned to my account, which resulted in a $45 processing fee for the return. Informed Invaluable and they gave me the correct account info, resulting in another $20 fee to my bank to affect the transfer. When I asked Invaluable for a refund of the $65 it cost me for the failed transaction that I resulted from their giving me the incorrect account info, they started lying about the process and who would refund my money. We had several email exchanges (so I could document the process) and at one point they told me they had called my bank and my bank had told them they would refund to me any costs associated with a failed EFT. I called my bank and of course that was a complete lie - Invaluable made that up. I wrote one more time asking them to do the right thing and refund my money, and sent a separate email to their CEO, and have never heard vpback from them, so they have clearly filed my issue in the circular file. No honor, and no integrity. I’ll certainly never do business with them, and I hope no one else does either. I expect LiveAuctioneers cover almost all if not all of the auctions Invaluable does, so there is an alternative.

STAY AWAY this has become a scam site. Wanted to bid on some jewellery and had to open an account (including credit card) to do so. When the jewellery I bid for never arrived I assumed it was the fault of the specific auction house and not Invaluable.com itself, BUT when I tried to delete my personal and credit card info from Invaluable, the site said it is "not possible to delete my account" nor was it possible to remove my cc details leaving me no choice but to cancel my whole credit card altogether. STAY AWAY!

The folks at "Invaluable" are professional and very helpful! I am new to this--they help!!

this buyers premium is much too high. 10-15% makes some sense. your metal auctions have seen their best day, i'm out.

milton pietz

I purchased a ring on Invaluable, Pottle Auctions.
It was a ring to celebrate my retirement. Their commission was $700. It was an expensive item. I was told it was brand-new and on receiving at the claws catch on my clothes. I sent it back and they said they had repaired it and sent it back to me. A repair hadn’t been done. I followed up and asked them where they got it repaired and told them I still had an issue and now they ceased responding to me. It’s such a shame the ring is beautiful but not fixing it and then ignoring me is terrible service. Happy to take your money but that’s where it ends

Invaluable is Fantastic — EXCELLENT Customer Service!!!

I was a regular user and active buyer of auction items with this company. They added my account to the “blacklist” for absolutely no reason. I contracted one of the auction houses because I wasn’t getting approved to bid on any auctions. The auction house told me I had been flagged on the platform. This is after buying and paying for my won items multiple times. I reached out to Invaluable seeking a resolution and they were very rude and unhelpful. Deleted this app and went gave my business to LiveAuctioneers where I purchased multiple thousands of dollars worth of merchandise. Your loss.

They are great. Always respond quickly. Are so patient
Rafael is my guy

Scandal !
1.
I had the highest bids for 3 magazines in the auction on December 12; due to a technical problem, only 2 were confirmed by Invaluable. The auctioneer initially said that I had won all 3 items, but the first one (for technical reasons, they realized too late that I had also won it) is being offered to me at the reserve price.
2.
Today he writes that INVALUABLE would agree to repeat the auction for these 3 lots within 24 hours! Even though I won all of them! It is illegal and incorrect! What is the legal situation in such a case?
thanks for you support !

. I have been bidding on top auction houses without any issues for the past 30 years. Then in November this year, I successfully bid on invaluable for the first time as a registered bidder, received an invoice from them and paid within a few hours. Then when I applied for registration for another auction house they said that my request was declined by the auction house. When contacted, the auction house said that is due to Invaluable placing me on their Universal no bids list. How can you do this to someone who has a 100% clean record?? I tried to get in touch with Invaluable several times and they never responded, despite giving me three or four reference numbers, confirming that they have received my complaint and promising to respond. That is an indication of shady business practice or skullduggery. Other auction sites like live Auctioneers respond within a few hours. Beware of giving them your card as they will never allow you to delete [unlike Live auctioneers etc.] even if you wish to close the account. If I find the right attorney, personally I would consider suing them for defamation

I’ve been very disappointed with my experience using Invaluable. At first, I was able to participate in a couple of auctions without any issues. However, after a few bids it appears that unless you pay for their subscription service, they eventually place you on a universal “no-bid” list. This is especially frustrating because their own website states that paying for a subscription is not required to bid.
I’ve tried multiple times to get answers from their customer service team. Every email I send generates a confirmation number, but no one ever responds. I also attempted to call the phone number listed on their site, and it now connects to what sounds like a travel agency — not Invaluable.
I’ve enjoyed using the platform in the past, but the lack of customer support, unclear policies, and inability to resolve basic account issues make it impossible to trust the service. I hope they improve their communication and transparency, but for now, I can’t recommend them.

Beware. According to Invaluable their system can place you on a non-bidder blacklist for zero reason. It's random and was told there's no way to override it. I registered for an account and immediately bid and won a $3,000 item and paid the bill. Suddenly I'm placed on a No Bid list and am not allowed to bid. Customer service says no way to override and gave me a bunch of excuses on how it's done automatically. I'm very active in many online auction platforms and spend a lot of money annually on my collectibles. To be treated this way for zero reason with absolutely no way to resolve it, is ridiculous. Customer service just responds with system generated responses, so you get nowhere with them. Horrible experience with this platform.

What a farcical almost corrupt online bidding system. You bid on an item that you have won then at the end when time is up you get a message 'bidding extended for five minutes,' 'then bidding extended for 10 minutes' and you lose the auction. Never using invaluable again. It makes a mockery of what an auction is about.