Despite waiting 2 months before being notified that my lenses were finally on their way, 2 months later they still have not arrived. I have logged a complaint but that hasn’t even been acknowledged.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hi, very fast delivery. I had trouble on the website with filing in my mailing address as it is different from my billing address. An email to you resulted in someone assuring me they got my correct... Se mer
Interlenses was really fantastic about communicating their status regarding orders being shipped to the US. They emailed promptly to answer my initial question about whether their shipping had resume... Se mer
I have been wearing 30 day contact lenses for more than 20 years. But the U.S. price of the lenses I have used has more than doubled over time. As a retired person cost has become a serious considera... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Interlenses is a European online retailer of contact lenses and contact lens accessories. We pride ourselves in providing a quick and hassle free contact lens shopping experience, and we aim to become "Europe's contact lens store." We have a huge selection of contact lenses available, and we have the most sold products in stock. We sell the exact same lenses that you would receive from your local optical store or doctor's office; the only difference is our lower price. Trusted since 2007, we have clients all over the world.
Kontaktuppgifter
Rua Vasco Gonçalves, lote 9, 2835-678, Santo Antonio da Charneca, Portugal
- (+351) 212459317
- info@interlenses.com
- interlenses.com
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The lenses never arrived
Despite waiting 2 months before being notified that my lenses were finally on their way, 2 months later they still have not arrived. I have logged a complaint but that hasn’t even been acknowledged.
Great service with great prices.
I don’t received my product
I don’t received my product. I expended more than 100€ for nothing. I emailed with no responses. I need contact or refund. Order #52005623
Friendly and helpful service. Fast delivery
Hi, very fast delivery. I had trouble on the website with filing in my mailing address as it is different from my billing address. An email to you resulted in someone assuring me they got my correct mailing address right away. No worries. Thank you!
never got the product
Interlenses saves me $$$
Very easy process and fast delivery. I save so much money using Interlenses.
Fantastic Communication
Interlenses was really fantastic about communicating their status regarding orders being shipped to the US. They emailed promptly to answer my initial question about whether their shipping had resumed, and then emailed updates as they happened. I was very pleased!
Order never delivered , no reply
I bought the product and they never sent me it , they also dont reply at all , i dont understand
I was able to purchase my usual contact…
I was able to purchase my usual contact lenses for less expense. The order was correct and arrived very quickly.
Wonderful!
This is my third time ordering and it has been great! They are quick to ship and I have had no issues.
Good purchase experience
Great selection of products at good prices, received in Montana after 12 days.
The product has never arrived
The product has never arrived. When I entered the address in your system the full address was shown, but by the time it got to the confirmation notice a critical line on the address disappeared. I did not realise this until I got the notice that the order had been delivered, which of course it was not.
This lenses is 100% good for swimming
My friend bought me the pack and I will never change this type of lenses
Count twice
I didn't know I only ordered half a year. Some clarity would be appreciated on quantity counts in the checkout cart.
Excellent easy to use service
Excellent easy to use service. Arrived within the timescale shown
My contacts got stuck in US Customs…
My contacts got stuck in US Customs because Interlenses could not provide them with the Device Listing Number, required to import medical devices into the US. As a result, DHL could not release them to me and had to return them to the originator. I’m out several hundred dollars.
The correct lenses I have got
There was problems with shipping delays…
There was problems with shipping delays because of the new tariffs. They helped reroute the shipping to another carrier. They emailed me throughout the entire process. They even credited me the extra tariff I had to pay in COD. Great service and always gets delivered. Top notch company and the only one I’ll use.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








