Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
We make customer messaging apps for sales, marketing, and support, connected on one platform. Our mission is to make business personal again.
2nd Street 55, 94105, San Francisco, USA
Intercom is a great tool for any customer service team. It offers a wide range of services - you can set workflows to easily automate processes, you can use their FIN AI to lower the amount of cases where human support is needed, you can set your own triage system for prioritizing tickets based on self-defined criteria, etc. Overall, my favorite software for handling customer inquires.
Do you want proof that these poorly paid minimum wage drivers have an underground porch pirate ring? Order a cheap $20 off Amazon. They'll ring your doorbell and make sure your package gets into your hands. Then order a $300 expensive item off Amazon. Watch how the driver won't ring your doorbell, leave your expensive package out in the open and even "accidentally" leave it at the wrong address TO PURPOSELY GET IT STOLEN cause after they "accidentally" made a mistake with your expensive package, they'll just call up their buddy to drive by and steal it.
It's always like this. Please Amazon, cut all ties with Intelcom NOW!
I'm a very dissatisfied customer of SMARTY which uses Intercom in their customer service. Intercom's proposition is "The next generation of Inbox is now Speed. Power. Scale. Take your support team from cost center to value driver with the most collaborative, efficient Inbox ever". Unfortunately SMARTY's chosen "value" seems to be cost efficiency which results in Intercom becoming a barrier to listening, learning and improving from feedback.
This terrible service provider has no clear fees and is overly expensive for what looks like a company made of incompetent people. Every day there is a problem and we need to send emails to half of Intercom's department because there is no customer support and no one knows what to do, in the end, there is always something they need to approve or you have to pay.
Very expensive for what you get, extremely slow to get support from them (wait several days between replies even though they're a live chat company themselves), and the biggest problem is that the chat tool doesn't even appear for many of your site's visitors.
You can pay several hundred dollars per month but we consistently get people who say there's no live chat appearing on our site... Intercom say it's down to their ISPs and we should ask our customers to call their ISP to request support - ridiculous. Haven't had this problem with any other chat tool in the past.
They also try to squeeze you for money with every slight feature possible.
This is frustrating when users can not change the rating after leaving a comment, which affects our job too much. I'm not going to change my rate, and moreover, I'm going to rate your app with one star as long and as much as it takes until this is changed/resolved.
I'm sorry, but this is something that affects our work. And it's unacceptable.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
