Integrity Admin Group  Omdömen 36

Been with Integrity Admin Group home warranty for almost 2 years on my 1990s house in the suburbs. Water heater crapped out last winter—cold showers suck in January! Filed the claim online, they had a plumber out next day, approved the replacement quick after the tech report. Paid my service call fee and they covered the tank and install. Portal's easy to use for uploads and status checks. Only knock is they asked for proof I flushed it yearly which I did but had to dig up receipts. Still, saved me over $2k easy. Solid 4 stars—peace of mind for an older place.

I had an issue with a busted home appliance and found that filing a claim was pretty easy and straightforward. They responded quickly and explained what was covered and arranged a service. It’s nice to know what to expect, making the whole process clear and easy to follow. I highly recommend it.

I have a six month old Kia with 2,500 miles on it and they keep blowing me up with "your vehicle is no longer under warranty" and they are authorized by Kia to reinstate my warranty which are all blatant lies! Not to mention I am on the DNC list and have asked before to get remove and they still keep calling. I am going to the FTC website next and filing a formal complaint there as well.

I am honestly wary and cautious of getting a home service plan because I have encountered many that just over promise but don't really deliver when needed, and I just end up being frustrated. this tume however I was pleasantly impressed when I had trouble with my furnace in the middle of winter. The scheduled smeone to come over and checked out the issuewith their 24 hours emergency service coverage. The technician was helpful and professional and even explained what was covered in the policy and any charge before doing any work. I was pleasantly surprised with their detailed information. No fuss, no surprises and everything was upfront. I am very happy.

My water heater had leaked and filing a claim for a fix was way simpler than I thought. A guy came over and fixed a leak and I didn’t have to worry as they covered the cost of the repairs. No huge wait or surprise charges

I called in about an issue with my car and the rep who picked up was super friendly. She scheduled service quickly, told me what would happen next, and the wait time wasn’t bad at all. They emailed me the estimate and followed up throughout the repair, then checked in once everything was done to make sure the car was actually fixed

This company is simply a group of liars trying to defraud people into giving them money. They send an official looking letter to your home, adding your bank's name to it in the hopes of fooling you more and hope that you are too senile. too stupid, too weak of mind for whatever reason, too confused by the words in their letter or simply too trusting to realize what crroks they are to do anything but give them money. They should be proceuted by the gevernment and put out of business. It is evil. It is bad for the pople doing this as well. They need to realize they can live without deceiving and harming others to earn a living. Ignore their letters unless you want to support crime. DO NOT WASTE YOUR TIME!!! These people are fraudsters!!!!

very unhelpful fast to take your money but do everything possible to avoid paying out

There are several red flags with this company:
- The letter they sent does not include any information about the company or the services they provide.
- The letter makes you perceive as if there is something wrong with the lender you have your mortgage with.
- When you call, they do not give you any information upfront, only ask for the case number. Immediately jump into the 'discounts', but they need a manager to 'authorize them' so, they get someone else on the phone.
- The 'sales manager' is very persistent. They didn't listen to any reasoning about me wanting to do my due diligence and research. They wanted my credit card number.
- I asked for the information via email and they refused to send me anything, unless I gave them the card number.
- The pressure with statements like 'you can only do this right now, the offer is not going to be there if you call us back'.

I sure do not want to do business with a company like this, especially if I have done no research on them.

I wish I could give ZERO stars but its not an option. They are totally fraudulent, stay away. They sell you insurance then then do not pay, its a joke!

Stay away!

Customer service is absolutely terrible. The staff is rude and misleading. They have zero interest in actually taking care of their customers, they just want you to blindly agree to paying them money. I am so thankful I cancelled within their window. Do your research, very unprofessional.

This compan is simply a group of liars trying to defraud people into giving them money. They send an official looking letter to your home, adding your bank's name to it in the hopes of fooling you more and hope that you are too senile. too stupid, too weak of mind for whatever reason, too confused by the words in their letter or simply too trusting to realize what crroks they are to do anything but give them money. They should be proceuted by the gevernment and put out of business. It is evil. It is bad for the pople doing this as well. They need to realize they can live without deceiving and harming others to earn a living. Ignore their letters unless you want to support crime.

as others have said, this company is a scam. it is designed to take your money and then give you the absolute runaround to ever get anything repaired reliably And management team are joke and only want your money

I paid for their "Premium" plan under the expectation that when something goes wrong, I’d be covered — or at the very least, receive competent service.

Instead, I was met with miscommunication, delays, and misinformation, ultimately resulting in zero coverage and an infuriating waste of time and energy.

Extremely deceptive marketing materials. Sent several letters with big bold "FINAL NOTICE" and the name of my mortgage lender. No sender info, no mention of integrity admin anywhere on the letter. Trying to get me to freak out and call their sales rep. Once i got on the phone they immediately asked for sensitive personal identification info. Bad business practices all around.

a nationally disgraced scam.... just look them up.... they spam "final" notices, do not identify themselves, send "checks" that are not checks, change their phone number when the heat gets too strong, and anything else their bottom feed, time waste, predatory scam brains can think of.... which is not much, the entire thing smells from a million miles away.... shame on anyone who has a anything to do with this truly loser group of fools

DO NOT FALL FOR THIS SCAM OF A COMPANY! This company is the worst company to work with. My experience with them had been nothing but awful. First, I was lied to about the price. I was told it would be $200 for the year for two years and then the third was free. Turns out, it’s $200 A MONTH. When I called them on this, I was told it was a “required service”. I then asked, “Is it required for a homeowner in the state of Utah?”. “Well, no it isn’t.” Not only was I lied to but the customer service rep had the worst attitude and treated me like I was stupid for not knowing their whole policy. He was so adamant that this is required only to find out, it’s not. He was obviously using scare tactics. How would I know the specifics when it was explained to me differently?
Secondly, since we already paid the $200 monthly fee for July, I figured we might as well get our garbage disposal fixed since it crapped out on us within this month. I called, got a claim set up, and I had to call the service provider even though they tell you on the phone that they will call you. Annoying but okay. I called and got someone out within a couple of days. They got a quote estimate a couple of days later and sent it to this insurance group. I hadn’t heard anything so I called them and sent it over to them as well. I got a confirmation that the claim was received. Great! I get a call a few days later asking if the service had been completed. No? I called them back and they said they never received the quote. I explained that I already sent it and got confirmation but the first rep was adamant that it was never received. She then started to talk down to me so I asked her to check her attitude only for her to hang up on me. Not a single warning or anything. Usually, with GOOD customer service, you get a warning or two. Nope. She just hung up on me as if I was being verbally abusive. I wasn’t even yelling. I just asked her to please check her attitude. I called again and got someone else to help. He said the same thing that the claim was never received and again I explained I got a confirmation email. He tried blaming the service provider when clearly, the ball was in their court. I asked for him to verify the email so I could send it again but instead he went into the policy of the company. I just wanted the email so I interrupted him and he hung up on me. So I’ve been hung up twice now for nothing. I call a third time and got a nice representative who helped me and even sent the claim to a manager and put me in the queue for a callback from a manager.
When I finally got ahead of a manager, he gave me his phone number and email. I tried several days getting in contact with him and I was ignored.
Overall, their customer service reps are so rude and will find any excuse to hang up on you even though you did nothing wrong. This company will scam you for everything you’ve got. I will never use this company again and I strongly urge you to not do business with them either. I will be filing a formal complaint to the BBB asap.

Terrible experience. I signed up for a warranty home protection but they are particular about what they cover and won't cover. It's not worth the $200 a month investment. You're practically just throwing away your money to them and waiting for the right mechanical parts to break down.

Stick with another honest warranty.

I just want to say thank you guys for all the reviews I was almost hooked at what they were offering until I decided to do a little research as soon as I asked them who they were they tried to avoid the question. They’ll push this into you right off the bat but just say no and they’ll get defensive. There’s no warranty on anything unless you already bought warranty at the time of purchase .

As a veteran who recently purchased my first home, I'm especially disturbed by this company's deceptive marketing practices. I received what appeared to be an urgent 'FINAL NOTICE' regarding my VA home loan, designed to look like it was from my actual lender, Bell Bank. The notice used deliberately misleading tactics - including official-looking formatting, a Home Owner ID number, and urgent language about 'revoking allocated waiver' - to pressure me into calling their number.
Only after researching the company did I discover this was not a legitimate notice about my VA loan, but rather Integrity Admin Group's attempt to sell insurance through deceptive means. This kind of predatory behavior targeting new homeowners, especially veterans who've used their VA loan benefit, is completely unethical.
Companies should not exploit veterans' concerns about their new home purchases to generate sales leads. Their marketing should be upfront about who they are and what they're selling, not disguised as urgent notices about our mortgages. I strongly discourage any business with a company that uses such manipulative tactics to reach potential customers.