Brain R from the agent team was super helpful and quickly gathered the details, and we were able to buy the insurance within 15 minutes. Also, the plans are so flexible that we can extend them as need... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
As Canadians travelling to the US, we have used Insubuy for medical travel insurance several times. Each time we have dealt with the same agent, Jonathan Peasrson. Jonathan has always been extremely h... Se mer
Företaget har svarat
Buenas tardes, me alegro ver esto en mi correo aunque tarde, la compañía de seguro Insubuy me ha quedado muy mal, las 2 veces que mi hija usó el seguro pagando la mensualidad, no quisieron reconoce... Se mer
Företaget har svarat
Easy to purchase travel medical insurance. The website works well and provides clear information on what's covered and what isn't.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Insubuy is a single resource for international travel insurance. Insubuy has over 22+ years experience and has insured millions of customers. Insubuy can provide insurance to visitors to USA, anyone traveling outside USA, Schengen countries, international student insurance, J1 visa insurance, trip cancellation insurance, group travel insurance and more. On insubuy.com, you can get the instant quotes from multiple companies, compare them side by side and make and instant purchase online. For any questions, U.S. based licensed insurance agents are available.
Kontaktuppgifter
P.O. Box 260649, 75026, Plano, USA
- +1 (866) INSUBUY
- info@insubuy.com
- insubuy.com
4,3
Utmärkt
1 tn omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to purchase travel medical…
Easy to purchase travel medical insurance. The website works well and provides clear information on what's covered and what isn't.
17 april 2026
Omdöme utan inbjudan
Svar från Insubuy
Thank you for taking the time to share your experience! We’re so glad to hear that purchasing travel medical insurance was easy and that our website worked smoothly for you. Making coverage details clear, especially what’s covered and what isn’t, is something we focus on, so it’s great to know that came through.
We appreciate you choosing us for your travel medical insurance, and we’re always here if you have questions, need to adjust your coverage, or want help with future trips. Safe travels, and thanks again for the great feedback!
Agent team was super!
Brain R from the agent team was super helpful and quickly gathered the details, and we were able to buy the insurance within 15 minutes. Also, the plans are so flexible that we can extend them as needed.
16 april 2026
Omdöme utan inbjudan
Svar från Insubuy
Thank you so much for the kind words! We’re thrilled to hear that Brain from our agent team was able to jump in quickly, gather all the details, and help you secure your insurance coverage in just 15 minutes. That’s exactly the smooth, stress‑free experience we aim to provide.
We’re also glad you found the insurance plans flexible, especially the option to extend coverage as your needs change, that flexibility is something many of our customers really value.
We truly appreciate you taking the time to share your experience. If you ever have questions, need to make changes, or want help choosing or extending a plan, our agent team is always happy to assist. Thanks again for choosing us!
Svar från Insubuy
Thank you so much for taking the time to share your feedback. We love how you summed it up in just three things, quick, easy, and most importantly, thorough. That’s exactly the experience our team works hard to provide.
We truly appreciate your support and kind words. If there’s ever anything we can help with or improve on, please don’t hesitate to reach out. Thanks again for choosing us!
Very helpful
Amazing, very convenient and easy to understand what you are buying, plenty of options.
8 april 2026
Omdöme utan inbjudan
Svar från Insubuy
Thank you so much for taking the time to share this, your kind words truly mean a lot to us. We’re thrilled to hear you found everything very helpful, convenient, and easy to understand, and that you appreciated having plenty of options to choose from. Making the buying experience clear, simple, and stress‑free is exactly what we aim for.
If you ever have questions or need help deciding between options, our team is always happy to help. Thanks again for choosing us, we look forward to supporting you again soon!
Buenas tardes, MALAS EXPERIENCIAS CON SU COMPAÑIA DE SEGUROS.
Buenas tardes, me alegro ver esto en mi correo aunque tarde, la compañía de seguro Insubuy me ha quedado muy mal, las 2 veces que mi hija usó el seguro pagando la mensualidad, no quisieron reconocer el costo médico que a ustedes le correspondía y ahora tengo un problema con el hospital que me está cobrando un montón de dinero que le correspondía a ustedes.
Deberían de responder cuando uno los llama y ser más responsables al asumir las cuentas.
Tengo muy mal sabor con esta empresa.
NO LOS RECOMIENDO PORQUE ESTARÍA HACIENDO UN DAÑO A OTRAS PERSONAS.
6 april 2026
Svar från Insubuy
Gracias por compartir su experiencia. Lamentamos sinceramente lo estresante y decepcionante que ha sido esta situación para usted y su hija, especialmente cuando hay facturas médicas de por medio. Entendemos lo frustrante que resulta sentir que una cobertura por la que estaba pagando no funcionó cuando más la necesitaba.
Queremos aclarar un punto importante, ya que parece haber una confusión comprensible. Insubuy es un corredor de seguros independiente, no la compañía de seguros en sí. Ayudamos a los clientes a comparar y comprar planes de seguro para visitantes, pero todas las reclamaciones médicas, determinaciones de cobertura y pagos son gestionados directamente por la compañía de seguros o el administrador del plan, no por Insubuy. No recibimos las primas ni pagamos a los hospitales, y no podemos anular decisiones sobre reclamaciones.
Dicho esto, nunca queremos que un cliente se sienta ignorado o sin apoyo. Aunque no podemos asumir facturas ni tomar decisiones de cobertura, sí podemos ayudar a revisar lo ocurrido, asistir en la comunicación entre usted y la compañía de seguros, y orientarle sobre los siguientes pasos, incluidos los procesos de apelación, si corresponde.
Realmente queremos tener la oportunidad de ayudar a aclarar su situación y abogar por usted en la medida de lo posible. Por favor, póngase en contacto con nuestro equipo de atención al cliente al +1 (866) INSUBUY con los detalles de su póliza para que podamos revisar este caso con mayor detalle.
Gracias nuevamente por sus comentarios. Tomamos este tipo de inquietudes muy en serio y agradecemos que las haya compartido con nosotros.
Canadians Travelling to the US
As Canadians travelling to the US, we have used Insubuy for medical travel insurance several times. Each time we have dealt with the same agent, Jonathan Peasrson. Jonathan has always been extremely helpful and the whole experience has always been easy. We feel this company provides good value for money.
6 april 2026
Omdöme utan inbjudan
Svar från Insubuy
Thank you so much for sharing your experience with Insubuy. We truly appreciate your continued trust in us for medical travel insurance for Canadians traveling to the US.
We’re especially happy to hear that working with Jonathan has made each experience easy and positive. Jonathan takes great pride in helping travelers find the right coverage, and your kind words will absolutely be shared with him. It’s wonderful to know you’ve consistently found our service helpful and our plans to be good value for money.
If you ever have questions about coverage, renewals, or upcoming trips, Jonathan and our team are always here to help. Thanks again for choosing Insubuy, we look forward to supporting your future travels!
Easy to complete the application till…
Easy to complete the application till payment
4 april 2026
Omdöme utan inbjudan
Svar från Insubuy
Thank you for taking the time to share your feedback. We’re glad to hear the application was easy to complete!
Your experience is important to us, and feedback like this helps us identify where we can improve the checkout and payment process.
If you ran into an error or had trouble completing your purchase, we’d really appreciate the chance to help—please feel free to reach out to our support team so we can look into it and assist you directly.
Thanks again for letting us know, and we hope we can make your next experience even smoother.
Extreme and Adventure Sports
I appreciate having travel insurance options that include adventure and extreme sports at an affordable price.
4 april 2026
Omdöme utan inbjudan
Svar från Insubuy
Thank you for sharing your feedback! We’re really glad to hear you appreciate having travel insurance options that include adventure and extreme sports at an affordable price. We know how important it is to feel protected while still enjoying the activities you love, and we work hard to offer coverage that supports exactly that.
If you ever have questions about specific adventure sports, coverage details, or need help choosing the right travel insurance plan, our team is always happy to help. Thanks again for taking the time to leave a review—we truly appreciate it!
Great choice of products
Great choice of products, easy to choose and buy and once bought, all the documents almost immediately available. I like tnat I can cancel before traveling or extend if necessary.
1 april 2026
Svar från Insubuy
Thank you so much for the great feedback! We’re really glad to hear you found it easy to choose and purchase from our range of products, and that your documents were available almost immediately after buying. Making the process simple and stress‑free is exactly what we aim for.
It’s also great to know you appreciate the flexibility to cancel before traveling or extend coverage when plans change, that peace of mind is important to us. If you ever have questions or need help selecting or managing your coverage, our team is always here to help.
Thanks again for choosing us and for taking the time to share your experience!
Svar från Insubuy
Thank you for sharing your feedback! We’re so happy to hear you found the app user‑friendly and easy to navigate. Creating a smooth, intuitive experience is a top priority for us, so it’s great to know it’s working well for you. If you ever have questions, ideas, or need support, feel free to reach out, we’d love to hear from you. Thanks again for taking the time to leave a review!
Policy for indian parents
Just bought 5 months policy for my in laws vising usa from india.It is hassle free experience to buy policy and very user friendly.Hope the service is would be great( oray not to get a chance to use it and they stay heqlthy during this visit)..
2 april 2026
Omdöme utan inbjudan
Svar från Insubuy
Thank you so much for sharing your experience with us! We’re really happy to hear that purchasing a 5‑month visitor insurance policy for your in‑laws visiting the USA from India was hassle‑free and easy to navigate. Making the process user‑friendly, especially for Indian parents visiting the U.S., is something we truly focus on, so your feedback means a lot.
Our team is committed to providing great service and support whenever it’s needed. If you have any questions about the policy or need assistance at any point, please don’t hesitate to reach out, we’re always here to help.
Thank you again for choosing us, and we wish your family a safe, healthy, and enjoyable stay in the USA!
Svar från Insubuy
Thank you so much for taking the time to share your feedback! We’re really glad to hear that you had a great experience with the application process. Our goal is to make the process as smooth, clear, and stress‑free as possible, so it’s great to know that came through for you.
Our team works hard to provide a positive, straightforward experience from start to finish, and feedback like this means a lot to us. If you ever have questions or need assistance with anything else, please don’t hesitate to reach out, we’re always happy to help.
Thanks again for choosing us!
No benefits received so far.
So far, I was only able to pay for the insurance service, I didn't use any medical services yet though. Therefore I don't know whether all the offered services are actually provided when needed. However, the insurance policy documentation was provided quickly.
1 mars 2026
Svar från Insubuy
Thank you for taking the time to share your honest feedback. We understand where you’re coming from, when you haven’t needed to use medical services yet, it can be hard to fully evaluate the value of an insurance policy. That said, we’re glad to hear the insurance policy documentation was provided quickly, as timely access to coverage details is important.
Our goal is to ensure that the benefits and services outlined in the policy are available and reliable if and when they’re needed. If you have any questions about your coverage, benefits, or how the claims process works, we’re always happy to walk through that with you for peace of mind. We appreciate your feedback and thank you for choosing us.
Had a great experience booking over the…
Had a great experience booking over the phone. Jonathan was fantastic.
1 april 2026
Svar från Insubuy
Thank you so much for sharing your experience! We’re happy to hear you had a great time booking over the phone, and we’ll be sure to pass along your kind words to Jonathan—he’ll really appreciate it.
Providing friendly, helpful service and making the booking process easy is exactly what we aim for. If you ever need assistance again or have questions about coverage, we’re always here to help.
Thanks again for choosing us!
Svar från Insubuy
Thank you so much for the kind review! We’re thrilled to hear you had a great experience and found our prices and coverage amazing.
That’s exactly what we aim to provide, reliable, affordable coverage that’s easy to trust. We truly appreciate the recommendation, and if you ever need help with a quote or have questions about coverage, we’re always happy to help.
too many steps to purchase
have to go through too many screens to re-purchase same policy for same person.
1 april 2026
Svar från Insubuy
Thank you for taking the time to share your feedback. We’re sorry to hear that the purchase process felt frustrating, especially when trying to re‑purchase the same policy for the same person. We understand how important a quick, streamlined experience is, particularly when buying travel insurance, and we appreciate you calling out the extra steps and screens you encountered.
Your input is helpful and highlights where the process can feel more complicated than it should be. If you’d like, our team is happy to help walk you through a possible faster way to complete a repeat purchase or assist directly so it’s easier next time.
Please don’t hesitate to reach out, we truly appreciate your feedback and the opportunity to improve.
Svar från Insubuy
Thank you so much for your kind words!
We really appreciate you sharing your experience. It’s great to hear that you find us always reliable and quick to purchase, that’s exactly what we strive to deliver every time. If you ever need help or have questions down the road, we’re always here and happy to help.
Thanks again for choosing us!
Great insurance
Great insurance! The only thing I would add to their service is the option of that I could get insurance for more than one month and then have the option to pay it monthly
23 mars 2026
Svar från Insubuy
Thank you for the review!
We're so happy you're satisfied with your insurance. Please note, we offer plans with many different coverage availability windows from 5 days to 2 years or more. Many plans are also extendable, meaning you do not have to purchase coverage monthly.
This varies by plan, so please reach out to us if you need assistance extending your coverage!
Surego customer service and claims dept. are incompetent
I first emailed the required documentation for my claim on 2/1/26 but my pictures were "not clear enough". I then faxed my documents on 2/5/26 and emailed 2/5/26 to give them the heads up that I faxed the documents over and asked them to confirm that they received them, no response. I called two weeks later to confirm that my claim was being processed and the lady said she couldn't see the claim in the system and to give it a week and call back. Called back 3/3/26 and my claim was still not being processed. I then reached out to Insubuy to see how they could help facilitate the claim being processed and only after getting a Manager involved Surego decided to respond and tell me that only 1 page of the 16 page fax was received. It took 33 days from when I faxed in the documents in for Surego to tell me that they only received 1 page. To even get the response 33 days later took multiple calls to Insubuy and multiple calls and emails to Surego for them to finally let me know.
I then emailed my documents as a PDF and a day or so after sending on 3/12/26 Surego acknowledged they received my clam and gave me a claim number.
Surego then emailed 3/19/26 requesting outstanding documents? They wanted "Proof of medical expense payments.". Although I already included all receipts that I referenced in the claim I submitted. In my claim submission I even included my unrine, blood and feces testing results from when I was hospitalized. I literally included everything but the kitchen sink in what I sent. I then reached back out to the Insubuy Manger I have been dealing with to help from here again as Surego staff is clearly too incompetent to do the job themself. Surego is the absolute worst and unprofessional "business" (if you could call it that) and I would advise anyone reading this to seek travel insurance elsewhere. Finally, on 2/7/26 I received my reimbursement check which was by the way under $100. Throughout the process it felt like they were trying to wear me down and get me to give up on getting my less than $100 reimbursement.
6 mars 2026
Omdöme utan inbjudan
Svar från Insubuy
Thank you for taking the time to share such detailed feedback. I’m really sorry to hear how frustrating this claims experience has been. That’s absolutely not the experience we want our customers to have.
I do want to clarify that Insubuy is an independent insurance marketplace, not the insurance company or claims administrator. While we help customers compare and purchase visitors insurance plans, the claims themselves are reviewed, processed, and reimbursed directly by the insurance company or plan administrator, and they make all final decisions. That said, you should never feel unsupported, and we take concerns like this very seriously.
Even though we cannot control the claims process, we can step in to help facilitate communication, look into delays, and guide you on next steps, including the appeals process if it applies to your situation. We’d really like the chance to do that for you.
Please reach out to us at +1 (866) INSUBUY with your policy information so we can look into your case directly and help move things forward.
Thank you again for your feedback. We truly appreciate customers who have trusted us for multiple policies over the years, and we’d like to make this right however we can.
Good
Good, economical, and trusted health insurance service for J1/J2 scholars and beyond.
5 mars 2026
Omdöme utan inbjudan
Svar från Insubuy
Thank you so much for the great review! We’re really glad to hear you found our service good, economical, and trustworthy for J1/J2 scholars — that means a lot to us.
If you ever need help reviewing coverage options or have questions about your policy, our team is always happy to assist. You can reach us anytime at +1 (866) INSUBUY.
Thanks again for choosing Insubuy — we appreciate you!
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