Easy to use service, we ordered the enviroshield 330ltr heat pump, the boys came round and replace our ageing unit no fuss, heat pump was warm in a couple of hours
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Det här tycker kunderna
Our Rheem hot water system finally gave up after 19 years of service. It was a Thursday and I was keen to get a new system in place before the weekend. Installed Today were not only competitively pric... Se mer
We purchased a Rheem 50L electric HWS from Installed today on a supply basis only. the purchase was very easy on line at competitive price with very prompt delivery. I would highly recommend
Contacted JR Gas and Water this morning regarding a faulty hot water system. As promised by the person I was talking to (unfortunately do not remember his name) Sean and Josh arrived on time. They w... Se mer
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Hot water systems supplied and installed today from all the best brands.
Kontaktuppgifter
49-53 barcoo drive, new beith, 4124, Brisbane, Australien
- 0493495160
- help@installedtoday.com.au
- installedtoday.com.au
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Need a hot water system? Look no further, this company is the real deal!
We've ordered a 315L Dux Hot Water System over the weekend and it arrived on Monday...how good is that!?! In addition to this express delivery, they had even placed the 315L/92kg unit to our backyard where our old system is located. We previously went with Bunnings however their courier service "ANC" was nothing but over promise and under deliver AND they had even mentioned their disappointment with their courier and would be looking at changing their courier. We took a chance and decided to try your company as the product was significantly cheaper. We are impressed with the delivery timeframe and the unit was in mint condition and package was not damaged at all. We would recommend Installed Today to everyone.
18 november 2024
Omdöme utan inbjudan
Happy customer
Great service & communication plus quality product!!
18 november 2024
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Fantastic company
Fantastic company! Great communication! I ordered a hot water system at 5 pm online, and it was delivered the next day at 8 am. Highly recommend
28 augusti 2024
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A total shock. Instead of a hot water system, I lost $600
!Having read the reviews on another site, I ordered online an installation of a hot water system Rheem 125l 3600W from JR as replacement for the old system. I paid in full. The wait was 14 days. The seller never asked about photos, or any other information about the existing system. On the day, a box was delivered with what I assumed was the system. A few hours later, two guys came and told me they wouldn't be installing the system, unless I paid an additional $400 (I already paid $1499). I told them that I paid for the whole system and I shouldn't be paying extra. They took the box and left. Now I was charged $600!, thus half the price, that I paid in cancellation fees! But I didn't cancel anything. The tradesmen simply refused to install the system without more cash. The business claimed that I bought a TANK, even though the word tank was never mentioned in the ad. It said Hot Water System. Basically, avoid buying online, and never pay in advance, or you may be sorry,
Invoice Number : #7964
I received an explanation from the company that wasn't explaining anything.
This was my reply:
This is a long explanation that doesn't address the issue at all. JR advertised online a HOT WATER SYSTEM, but they told me that I bought a TANK. If you are selling a TANK, advertise a TANK. This is a clear case of misleading advertising!
Asking me to assess whether, my old, 23 years old hot water system (!), was "compliant" is unreasonable. I know nothing about hot water systems, I am not a plumber. I am not an expert, they are supposed to be.
Moreover, unlike the local plumber who, by now, installed the system, they didn't send anyone to check out the existing system before sending out the crew. They never asked a single question about the existing system. They didn't want any photos. Instead, they were satisfied with sending out technical emails that I had no idea what they meant.
How different things would have been if I didn't buy their system! I didn't I have this problem with the friendly, local plumber, who came to my house to check out the old system, and in a few days installed a new one! And, the best thing, it wasn't more expensive, but I got what I paid for, and at last we could have a warm shower!
Buying online from JR, I thought I was getting a bargain for under $1500. Instead, I lost $600. (I thought the price was low because they made me to wait for two weeks!!! for the installation, that didn't happen.)
If it is too good to be true, then it is too good to be true. My advice stands. If you want to have a new system, checkout the local plumber. Don't look for bargains online, never pay in advance, and have the plumber come, and check out your old system before giving you a quote! Once bitten...
Beware!
9 juli 2024
Omdöme utan inbjudan
Svar från Installed Today by JR Gas & Water
This is Not JR Gas & Water - This is InstalledToday.com.au
**************************************
Response from same review on JR Gas & Water
**************************************
Hi Jerzy
Email below in response to your fair trading complaint should answer most of your questions as it hopefully has theirs. Link to website also shows the packaging options, installation requirements, package selection guide and link to request a quote if you are unsure.
***************************
Hi Patrick
We are writing to respond to the complaint lodged by Mr. Jerzy Budmar concerning the installation of a hot water system by JR Gas & Water.
Incident Summary:
On July 9, 2024, our team was scheduled to install a hot water system for Mr. Budmar that he pre-purchased via our websiite. Upon arrival and assessment, it was determined that the existing setup was non-compliant with the requirements specified on his purchase, in our terms and conditions or in his agreed installation quote. Specifically, the system lacked a necessary safety valves and other compliant components.
Our Position:
Clear Communication and Terms: Mr. Budmar was provided with clear communication and terms of service at multiple stages:
The product listing on our website clearly stated that the installation required existing compliant components, including valves, to be reused unless a valve kit was purchased.
Our quote and terms of service, which Mr. Budmar agreed to, explicitly detailed the requirements for a compliant installation, including necessary valves and other components.
We communicated at least six times prior to installation, reiterating that the existing installation needed to meet specific standards and included photo examples for reference.
On-Site Assessment and Offer: Upon arrival, our installers found that Mr. Budmar’s existing setup did not meet the required standards. As such, they offered to perform the necessary upgrades for an additional $400 to ensure compliance and safety, this quoted upgrade to our gold inclusions listed online was at a lower rate advertised . This additional cost was in line with our terms and conditions, as the existing installation did not have the required compliant components.
Cancellation Fees and Refund: Mr. Budmar chose not to proceed with the necessary upgrades and requested the removal of the system. According to our terms and conditions, cancellation fees apply in such situations:
A 20% restocking fee and cancellation fees based on the timing of the cancellation were charged.
Mr. Budmar received a refund minus these standard fees, as outlined in the agreed to terms and conditions and agreed quote.
Compliance Responsibility: It is important to note that while the installer assesses compliance on-site, the customer is responsible for ensuring that their existing setup meets the requirements as clearly stated in our communications and terms of service. This includes the responsibility to provide a compliant support base, correct orientation, and necessary valves.
Supporting Documentation:
Terms and Conditions: Clearly state the requirements for a compliant installation and outline the fees for cancellation and restocking including example of what a compliant installation is.
Quote and Agreement: Signed by Mr. Budmar, agreeing to the terms of a tank-only installation based on the assumption of an existing compliant setup.
Communication Records: Detailing the requirements and terms, including photo examples of compliant setups.
We believe our actions were in full compliance with the terms and conditions agreed upon by Mr. Budmar. The charges and fees applied were standard and communicated clearly at multiple stages. We remain committed to transparency and fairness in our business practices and welcome further review by the Department of Fair Trading.
Thank you for your attention to this matter.
Very misleading pricing on their website
We've purchased a hot water system online and while I thought I understood the pricing and calculated my cost based on information provided on the website, expecting that any additional charges will just be discussed prior to the installation as my husband was at home. The normally one hour installation in two people took 4 hours and they made half asked effort to clean up the mess... We ended up getting an invoice and paid extra $600 on the top of the expected cost based on the site info and none of the extra charges were mentioned on the installation day at all. Simple phone call or just a chat from the installers would have save us a big disappointment. Could have picked someone local for much cheaper if we knew how much it's gonna cost us.
5 april 2023
Omdöme utan inbjudan
JR Gas and Water and Enviroheat 250EH-1 Number 1 !!
Very impressed with the service by JR GAS and WATER!!. Immediate response and very professional. Prices up front on the website and communication throughout. Due to Christmas closures the Enviroheat 250EH1-15 Heat Pump Water Heater was not available until the supplier reopened in 5 days time. JR Gas and Water arranged to pick it up 6am on the day they opened and arrived at my house at 7am for a seamless install. The installers Brandon and Lachlan were great to deal with and have completed a very neat and professional install. The Enviroheat unit is quiet, stylish and heated up quickly. The unit looks extremely well made and I am very happy with my choice in both Enviroheat and JR Gas and Water. Thanks again guys!
2 januari 2023
Omdöme utan inbjudan
Svar från Installed Today by JR Gas & Water
Thank you so much for taking the time to share your experience with JR GAS and WATER! We are thrilled to hear that you were impressed with our service and the installation of the Enviroheat 250EH1-15 Heat Pump Water Heater.
It's wonderful to know that our immediate response and professionalism met your expectations. We understand the importance of clear communication, especially when it comes to pricing and scheduling. We apologize for any inconvenience caused by the Christmas closures, but we're glad we could work around the situation and ensure a seamless installation process for you.
We greatly appreciate your recognition of our team members, Brandon and Lachlan. We are proud of their dedication to delivering neat and professional installations. It's fantastic to hear that the Enviroheat unit has already proven to be a valuable addition to your home. Your satisfaction with both the product and our services means a lot to us.
Thank you again for choosing JR GAS and WATER for your heat pump water heater needs. If you ever have any further questions or require assistance in the future, please don't hesitate to reach out. Wishing you all the best and hoping you continue to enjoy the benefits of your new water heater.
Warm regards,
JR GAS and WATER Team
Champions
Contacted JR Gas and Water this morning regarding a faulty hot water system. As promised by the person I was talking to (unfortunately do not remember his name) Sean and Josh arrived on time. They were extremely professional, polite and quick. Everything went smoothly and left my place in a spotless condition. Should I require their service again, I will not hesitate to contact them. Highly highly recommended. Thanks again guys, you are champions.
Goran, Bellbird Park
30 december 2022
Omdöme utan inbjudan
Svar från Installed Today by JR Gas & Water
Dear Goran,
We sincerely appreciate you taking the time to share your experience with JR Gas and Water. We're delighted to hear that you were pleased with our service for your faulty hot water system.
It's fantastic to know that our team, led by Sean and Josh, met your expectations in terms of professionalism, punctuality, and efficiency. We strive to provide prompt and courteous service to all our customers, and your feedback reaffirms our commitment to that goal.
We're also glad that you found your space in pristine condition after the service. Ensuring a clean and tidy work environment is a priority for us, and we're pleased that it was evident in your case.
Thank you for considering us highly recommended. We're honored to have earned your trust, and we want you to know that we're here whenever you need our services in the future. Should you have any questions or require further assistance, please feel free to reach out to us.
Once again, thank you for choosing JR Gas and Water. Your kind words mean a lot to our team.
Best regards,
JR Gas and Water Team
Great service and price
Great service and price, will only use JR Gas and Water from now on. Joshua and Sean turned up exactly when they said they would, and Brandon and Lachlan fixed an issue with our shower in 5 minutes!
27 december 2022
Omdöme utan inbjudan
Svar från Installed Today by JR Gas & Water
Dear valued customer,
Thank you for sharing your positive experience with JR Gas and Water. We are thrilled to hear that you were satisfied with both our service and pricing.
Punctuality and professionalism are values we hold in high regard, and we're glad that Joshua, Sean, Brandon, and Lachlan could meet your expectations in these areas. We're delighted that the issue with your shower was swiftly resolved by our team.
Your decision to continue using JR Gas and Water for your needs is truly appreciated. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We look forward to serving you again in the future.
Thank you for placing your trust in us.
Best regards,
JR Gas and Water Team
New Gas Hotwater the next day
The quoting and booking process was extremely efficient. The job was neat and clean. Tenants had hotwater for the weekend.
7 december 2022
Omdöme utan inbjudan
Svar från Installed Today by JR Gas & Water
Thank you for your positive review. We're glad our efficient process provided timely hot water for your tenants. Your satisfaction is important to us.
professional
Very professional they arrived on time and had the job done quickly and effectively
14 december 2022
Omdöme utan inbjudan
Svar från Installed Today by JR Gas & Water
Thank you for your feedback. We're pleased to hear that our team's professionalism and efficiency left a positive impression. Your satisfaction is our priority.
The guys did an amazing job in…
The guys did an amazing job in installing the hot water system, very prompt and value for the money.
29 november 2022
Omdöme utan inbjudan
Svar från Installed Today by JR Gas & Water
We're delighted to hear your satisfaction with the hot water system installation. Our team strives for excellence, and we're glad we could provide you with a prompt and valuable service. Thank you for your kind words!
Good Job. JR Gas & Water
Lachlan and Sean came on time for replacing hot water system, which was booked a week ago. Both did a great job and answered my questions. I will recommend friends to use their services.
29 november 2022
Omdöme utan inbjudan
Svar från Installed Today by JR Gas & Water
Thank you for your positive feedback! We're glad Lachlan and Sean could provide you with a timely and professional hot water system replacement. We appreciate your recommendation and hope to serve your friends just as well. If you have any further questions or need assistance in the future, please don't hesitate to get in touch. Your satisfaction is important to us.
Very fast and efficient service
Very fast and efficient service. Called in the morning and new hot water system installed in the afternoon. Very friendly and helpful installer.
29 november 2022
Omdöme utan inbjudan
Svar från Installed Today by JR Gas & Water
Thank you for sharing your positive experience with us! We're pleased to have provided you with fast and efficient service, and we're glad we could promptly install your new hot water system. Friendly and helpful service is what we aim for, and we're delighted to hear that you found our installer to be just that. If you ever have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is important to us.
Escaping the high cost of gas
Rapidly rising cost of gas plus the fixed monthly supply cost for it has caused me to move my water heating from instantaneous gas to electric. I was paying about $50 per month in total for gas. Changing two cooktops over to electric was going to be too expensive so they have been converted to LPG jets/injectors and will now run off two 9kg BBQ bottles. I estimate I will use about six bottles per year, so $120. I only have a small space for water cylinder installation and therefore needed a skinny tank, but tall so it’s still good volume. I also wanted to avoid having to install a new power circuit for it as that would have added at least another $1,000 to the job. JR Gas and Water supplied an Enviroheat 250EH1-15 heat pump which can run off a standard GPO since the compressor uses only ~500W and it has a ~1500W resistance element as backup or for boost. So even using both it is the same power consumption as an electric kettle. Brandon and Lachlan did the water heater installation one afternoon and came back the next day to change the cooktops to LPG and do the gas bottle changeover valves. They were professional, polite, friendly and happy to discuss the job details with me. JR Gas and Water have promptly provided the certificates for both the water cylinder and gas work. From a cold start the water heater took 7 hours to get up to the 65 degree set point without using the boost. Routinely it takes 2.5 hours to get back to temperature each day after providing four showers in the previous 24 hours. So it costs an amazingly low six cents per day using my solar power and assuming I would otherwise have got 5c/kWh as FIT for the electricity. It will be a little higher in the winter when the inlet water temperature is a bit lower and the showers perhaps a little hotter/longer. The water heater produces a noise level similar to that of a small air conditioner outdoor unit. We will be running it on a timer in the daytime only so the noise is just not a problem. The water system is easy to program and has various modes and timers available. It doesn’t have remote/wifi but once the novelty wears off it’s probably not something I want to be looking at every day anyway. Overall I’m extremely happy with having done this (and previously getting the solar system). I’ve also got a Tesla Powerwall which will probably not pay for itself in its lifetime, but does come with an extremely useful app for monitoring home power usage (better than the one provided with the solar inverters).
21 november 2022
Omdöme utan inbjudan
Svar från Installed Today by JR Gas & Water
Thank you for sharing your comprehensive experience with us. We're delighted that our Enviroheat 250EH1-15 heat pump solution and our team's professional installation met your needs and expectations. It's fantastic that this transition has not only helped you manage costs but also align with renewable energy sources. We appreciate your kind words about Brandon, Lachlan, and the entire JR Gas and Water team's service quality. We're committed to delivering efficient and effective solutions while maintaining clear communication and a friendly approach. We're thrilled to have played a part in your overall energy-saving journey, from the solar system to the heat pump and Tesla Powerwall. If you ever have further questions or require assistance, please don't hesitate to reach out. Thank you for choosing JR Gas and Water for your home solutions.
Excellent same day service after having cold showers the night before
Josh and Brandon arrived on site and explained what they were going to do. Took minimal time to do the job and explained the warranty and maintenance procedures before they left. They gave me peace of mind by stating they would return within the 10 year warranty period if any trouble occurred with the system. I found both boys to be polite and courteous and took the time at the end to show what was replaced and how to operate it. From start of the booking process at 7:30 am to the completion of the job at 3:00 pm the same day, JR Gas kept me informed of the progress of the job and the whole booking system was quick and easy. Thank you for allowing us to have hot showers tonight. I found the Gold Service to be better value than other competing Hot Water replacement services without the extras like new pipes and slab.
11 november 2022
Omdöme utan inbjudan
Svar från Installed Today by JR Gas & Water
We're pleased to have been able to provide you with prompt service and restore hot water to your home. It's great to hear that Josh and Brandon were able to efficiently handle the job while ensuring you understood the warranty and maintenance aspects. We take pride in our commitment to customer satisfaction and providing peace of mind. Your kind words about their professionalism are appreciated. We're glad that our booking process and communication kept you informed every step of the way. Thank you for choosing JR Gas for your hot water needs, and we're delighted we could help you enjoy hot showers once again. If you ever need further assistance or have questions, please don't hesitate to reach out.
Sean and Lachlan legends
Sean and Lachlan turned up. Took all the old gear away. And then installed the new tank. They ran me through the maintenece and then gave me stubble coolers. What's not to like.
10 november 2022
Omdöme utan inbjudan
Svar från Installed Today by JR Gas & Water
Thank you for sharing your positive experience with Sean and Lachlan from our team! We're glad they could provide you with excellent service by handling the old equipment, installing the new tank, and offering maintenance guidance. We're pleased that you appreciated the added touch of the stubble coolers. If you have any further questions or need assistance, please don't hesitate to get in touch. Your satisfaction is important to us.
Stiebel and Enviroheats were working…
Stiebel and Enviroheats were working perfectly and came on time. So good
4 november 2022
Omdöme utan inbjudan
Svar från Installed Today by JR Gas & Water
We're thrilled to hear that your Stiebel and Enviroheat systems are performing perfectly and were delivered on schedule. Your satisfaction is important to us, and we're glad we could provide reliable and timely service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!
JR Gas & Water installed an Enviroheat…
JR Gas & Water installed an Enviroheat 250lt. Josh and Sean were quick and cleaned up. The unit looks great and installed by quality tradespeople. So far the unit works great .
Thank you
1 november 2022
Omdöme utan inbjudan
Svar från Installed Today by JR Gas & Water
We appreciate your feedback! It's great to hear that your Enviroheat 250lt installation went smoothly with Josh and Sean's efficient work. Our team takes pride in providing quality service and ensuring a clean setup. We're pleased the unit is working well for you so far. If you have any future questions or need assistance, feel free to reach out. Thank you for choosing JR Gas & Water!
Great work done by the guys from JR gas…
Great work done by the guys from JR gas and water (Lachlan and Brendan ) on time professional and friendly, great product good price cheers.
27 oktober 2022
Omdöme utan inbjudan
Svar från Installed Today by JR Gas & Water
We're pleased to hear about your positive experience with JR Gas and Water, especially with Lachlan and Brendan. Timely, professional, and friendly service is what we aim for. Thank you for acknowledging their efforts. We're glad you're satisfied with the product and pricing. If you ever need further assistance or have any questions, please don't hesitate to reach out. Cheers to your satisfaction!
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