Incredible Connection Omdömen 

"I visited Incredible Connection Menlyn on the 3rd of July to return Pantum printers that I bought at Incredible connection Cresta, I am a reseller and I have been buying from Incredible connection for years but my clients wanted a different brand of a printers. The customer service from IC Menlyn was extremely disappointing—staff were unhelpful and dismissive, refusing to process my refund telling I can only do returns at Cresta where I bought the printers. My offices are based in Pretoria why must I drive to Cresta to return? I waited 3 hours with no resolution, and the manager Matthew was rude and not helpful. This experience was frustrating, and I expected better service from a reputable store like Increase Connection to do better.They even refused to borrow me
A trolley to load the printers. Worst experience ever. Please improve your staff training and refund process

i tried buying a laptop with them, been some branches, they wer out stocl. I emailed them to find out. explained everytn

This Guy Thato ,in century, so Lazy omg .

answered nothin i asked . jus said its a few branches, not answering 1 ofy questions I asked.

Is everyone so lazy here just to respond? and lose business?

I mean laptop i wan get is 20-30k thiss thato is nt least bit interested in the business just very disappointed . as a client for years.

Terrible client services

Staff member Even, was incredibly friendly, knowledgable and went out of his way to assist me. Such a good experience ! Thank you Even, so wonderful to receive such good service!

Phoned the 22nd of June, to ask if they have stock of a tablet Lucia confirmed they have the tablet in stock we even confirmed the price to make sure, we are talking about the same tablet. When we arrived in store she told us there’s no stock of the tablet, and laughed at as. Lucia didn’t even offer to locate a store with available stock. Service is pathetic! Went to lakeside mall and the service was much better.

The worst delivering experience I've ever had in my life my phone took 2 weeks to arrive no communication on their side .😒 I would absolutely not recommend buying online at incredible connection

The staff were very helpful. We were helped by Maxwell and Rethabile, very kind staff. The shop is indeed incredible.

Last I went to Increadible connection South Gate and was assisted by Thando...he was very helpful as the product I was looking for was out of stock..he asked for stock levels at neighboring stores..his service is always the best as today he assisted again to get another product that was on sale..deserves sales person of the year award

I must say the service I received at Incredible Connection in Gateway was outstanding. Keep up the great service guys especially to Ntando Zuma thank you for your outstanding service.

It always have quality products and the customer service is of the best, always helpful and mindful with accommodative gesture

Great service from a guy called Thando.

Highly recommend the Southgate branch and the service consultant Thando Mhinga was very helpful and patient with me,explaining the whole process and options.

Definitely going back for more items.

Visited the South Gate incredible connection branch and I left with a smile on my face. Very welcoming and friendly staff. I was assisted by a guy named Thando and boy oh boy,😁😁. Thank you so much for the greatest service. Definitely referring my friends and family to South Gate Mall. Keep it up.

Thando was outstanding in he's service we received from him . From the moment we walked in, thando greeted us with a genuine smile and a welcoming demeanor that immediately put us at ease.
We were looking for specific item for my son new laptop , and Thando demonstrated an impressive depth of knowledge about the products. He patiently listened to our needs and preferences, asking insightful questions to truly understand what we were looking for. Thank Thando we appreciate your help
Give that man a salary increase 👏

The guy was patient with me, and very professional and we went through everything step by step. He’s name was Thando🙇🏽‍♂️

Thando Minga from South Gate, great service I’m looking back on coming back again

I receive incredible service from Thando at the Southgate store. I called in to inquire about a camera and he guided me throughout the whole process. I am happy with my purchase and it's all thanks to him. I'm definitely coming back from more purchases at your store.

I applied for a contract phone contract and I'm very pleased with the service I received from Pholoso working at Incredible connection based at Matlosana Mall. You are really a star in doing your work and I really appreciate your service people like you work very well with clients.

This was such a cool and nice experience ! The Cashiers were nice and even though I JUST bought something and immediately returned it- it was only because I bought the wrong kind and yet they were still so nice ! They helped me through each step and my cashier, Gontse Phoshane, deserves SUCH a raise, she's super sweet and helped me out very quick, easy AND with kindness ! Thanks to her, I was in and out in no time ! Special thanks to Gontse :D

I went to Woodlands to shop around for laptops, I got the best services and advice from the sales consultant (Monray Wilkinson). He knows what he is very professional and explain everything techwise to me. I will always go back there for the prompt and friendly service.

I am writing to express my continued frustration regarding the lack of service and communication from your Knysna branch. As previously mentioned, we submitted our computer for repairs on March 6, and to date—nearly two months later—we are still without our device.

What I find most unacceptable is that I have had to initiate every single follow-up myself. Not once have I received a proactive update from your team. Each time I call, I am met with excuses: the technician is on holiday, the manager is unavailable or also on leave, and no one seems willing to take responsibility or provide a clear update.

Yesterday (29 April), I spoke to Mandy, who took my details but was abrupt and dismissive. While I understand that staff may be under pressure, I did not appreciate her tone or the lack of accountability. As a paying customer, I believe I am entitled to professional, courteous service—especially after paying R2,599 for a part that has yet to resolve the issue.

At this stage, I requested the immediate return of our computer. I will handle the matter independently going forward, regardless of the cost. I will never recommend Incredible Connection again—particularly the Knysna branch.

This level of service is completely unacceptable, especially when someone's business relies on functioning equipment.