Imperials.co.uk  Omdömen 200

From the very first visit ( we were just passing) Jake was attentive and most helpful. We were looking for Range Rover Vogue, and after spending time with Jake we decided to buy a Vogue and Range Rover Evoke.

Nothing was too much trouble for Jake and he did everything that we asked of him. Even checking after our purchases to see how we were getting on with our cars.

This is something that we have not experienced before...

Jake is a credit to Imperials Limited and we would always recommend him. Thank you!

Great car, friendly, professional, knowledgeable, no sales pressure and passionate about their business- main dealers should send their staff here to learn how to interact with a customer

Jake has been a pleasure to work with. No pressure, very helpful & accommodating and has lots of patience with all my questions. Would highly recommend Jake, Warren and all at Imperials. Outstanding service.

Fantastic service! Can’t recommend enough. I dealt with Jake, test drove a car that I liked and few days later picked it up. Everything was so efficient and smooth, made my purchase experience so easy. Big thank you to Jake and the team! 🤝

Quick response to my question and very willing to help great service

Car was as described, Kevin provided videos for me as I live 500 miles away, answered all my questions. Very smooth handover on the day, very professional, cant fault them

Too be honest I was chasing them for answers to my questions,I thought my part exchange car they really didn't want and they must be doing well too pass up a new customer.

Had to prompt to receive an initial reply, 'hard to believe that I'm the one who is trying to spend money!

Sent over 50 photos with 10 pictures being the maximum that can be sent at any one time, sent detailed information regarding my Bentleys with pictures taking me until 10PM at night, I had been taking the photos from 3pm, so all in all this accumulated a huge amount of my time and day!
To receive No response, No reply!
Bunch of time wasting wankerx, making me wonder how they possibly manage to stay in business!!!

Recently purchased a AMG GTS (LM16 UUL) from Imperials in Hornchurch. From the initial enquiry they were great and cannot fault them on this.

However, from taking delivery where it all started going wrong!

No longer than 45min into my journey home, the car went into limp mode and the engine management light came on.. I was on the M25 a very dangerous place to be when this happens! (I was not alone in the car either). Along with this, certain buttons didn't work, there was a dent on the front of the car, the rear light was detached, mark on the wing mirror and, when the car accelerated it just felt awful, almost skipped and shook!

The salesman then became difficult to get hold of and much different to when purchasing the car! Wouldn't return my calls etc.

Imperials did collect the car and full refund given.

The car should of never been sold in the first place in this condition! Waste of everyone's time and huge inconvenience!

had a fantastic few days with Mason and team. Right from allowing me to view a car very short notice to ensure a deal was seal hassle free and not invasive. Mason was Truly a gent throughout the process.
Great doing business with you and Team.

Tayo

Great service Kevin was very accommodating would recommend this dealer.

Great service from Mason and Imperials.. from the very first call through to the after care. Available on the phone and WhatsApp and kept me informed with photos and videos as the car went through preparation. A small fix required after the car was purchased and Mason sorted with the local porsche specialist and paid for it. A great car and experience end to end..

I was looking for a quality Prestige vehicle with little mileage. Not being of the understanding of Hybrid i was introduced to Kevin Brooks at the Chelmsford branch. Kevin had all the time in the world to explain how it all works, benefits etc. There was no pressured salesman pitch but a friendly guy that went out of his way to answer as many questions as I asked. Perfect experience with a very professional team. Thank you for making this a pleasurable smooth transaction of the purchase of the Range Rover Sport, quality car with a good knowledgeable friendly team.

Avoid unless you live locally! Brought a Range Rover sport, got home to find trim clips missing, boot badly aligned and then 1 week later all the paint coming off my rear bumper. Wanted me to travel a 2.5 hours back to them at my cost and leave the vehicle with them whilst they had a “smart repair” done on the bumper. To which I refused. Came to an agreement that a local Land Rover dealer would carry out the repair and gave an “estimate” for the job which I agreed to paid half for. Once the body shop had the bumper and realised the previous paint job was much worse, it incurred extra costs which imperials refused to pay. They also refused to pay for the trim clips and the boot re alignment. Leaving me with a hefty bill.
I will say jake was a pleasure to deal with, unfortunately the company was not.

We have had 4 car acquisition from imperials 1x Range Rover vogue 1x Range Rover Sport 1xBMW M4 and 1X Audi S5 and have found experience lovely,they put fun back into buying cars we were looked after and feel part of the Imperials Family thanks to Jake and all the team …I look forward to our next acquisition

Recently bought vehicle from imperials, Kevin there was great from start to finish very helpful in getting all sorted for me including private plate imperials never disappoint very good company would highly recommend

Great service and advice. Very good assistance with the paperwork, all made easier by Oliver.
Highly recommended.

We highly recommend Jake at imperials, when it comes to buying/selling your next car.
We felt, he had our best interest in mind, and was the easiest, and most knowledgeable person to deal with.
It was our absolute pleasure, to work with him.
Thank you Jake.
Kind regards mr & mrs blundell

Really pleased with Range Rover Velar D300 recently purchased from Imperials. Jake was very helpful and patient without any of the usual sales pressure.
Recommended showroom if you are looking for a high end car. Good communication and follow up.

The car and its preparation for collection could not have been bettered. It looks and drives as if a brand-new car - there is not a blemish. I was impressed by Imperials' general approach and the attention paid to detail by their service team and by their Prestige Vehicle Sales representative - Kevin Brooks who patiently and rapidly responded to all my questions. He was a pleasure to deal with and I much appreciated his honest, soft-sale approach. The service team did not scrimp on the preparation of the car and even sorted out things I had not pointed out.