Imperials.co.uk  Omdömen 200

On entry into the Chelmsford showroom a warm welcome awaited us and an air of calm professionalism was immediately apparent.
I decided to buy a Range Rover after a good test drive of the car which was very well prepared for the hand over.
End to end a very good experience thank you Oliver

Returning customers. Both Jamie & Oliver were extremely helpful. Jamie is very knowledgeable & is quick to support in any way possible which made our purchase a very smooth process. Would highly recommend & will rerun in the future

Was so easy from start to finish nothing was problem they was loads of help always in contact and awnserd all my questions and got me a good finance deal thanks to Oliver and the team !

Ford Raptor Purchase

Excellent Dealership! From first meeting Jim I knew I was in good hands, truck was in excellent condition. Customer service was 10/10 can’t recommend enough!

Great company and very quick service, many thanks

Kevin was an excellent salesman, he met all our needs from arrival to departure and I would definitely buy another vehicle from his garage.

I did alot of research and travelling before I could make a decision to buy my audi a8.
One place all the way to Chelmsford which is about an hour 20mins from where I live, I found the perfect dealer with the perfect people.
Jake explained about the car and he tried his best to give me the best deal, Warren took care of the finance, but no doubt the perfect service and support.
If you ever decide to travel to Imperials, you will not be disappointed.

Made initial contact, dealt with Jake in Chelmsford, who explained every step of my transaction, answered all of my questions (which there were a lot regarding the vehicle), he couldn’t of been more helpful and made the transaction smooth and so simple. I’ve even called after the sale and still deals with my query with such efficiency, which is quite a rare after completion of a sale. This company looks at the long game, (not just the “quick sale , not interested anymore”), so I will definitely be using this company again when I want to purchase another vehicle

Dealing with Kevin over the phone and in person is a pleasure. What you need to know when you need to know it on the ball and honest. Couldn’t ask for better service i would highly recommend imperials to anyone looking for outstanding cars and amazing service.
Thanks again.

Really great guys, they managed to source me the exact car I was looking for. Highly recommend them 👍🏼

Daniel and the team at Imperial are knowledgeable and friendly and went the extra mile to help us in our purchase. We're very happy with our experience

Friendly, helpful and knowledgeable
An enjoyable purchasing experience from start to finish

Everyone was welcoming and helpful!
Honest people. I would happily buy from Imperials again.

Looking for a replacement for my old Bentley and I came across Imperials, a real breath of fresh air I purchased an unmarked used Bentley and it is everything that Jim Wonnacott said it was. I didn’t even take it for a test drive they gave me a cast iron warranty and I truly trusted them from the first handshake. I hope you have the same experience. Thanks Jim and thanks Imperials

Bought a Range Rover from Imperials last year, decided to leave a review for a while in case something subsequently went wrong. It hasn't, the whole experience was great - good communication, realistic and honest approach to px and end result was a great car!

Great company to deal with,very patient and understanding,Kevin the salesman is top draw,well done imperials would definitely use you again and recommend you to friends and relatives.

Professional company, great cars, happy with the service , Daniel very helpful salesman!

I like diss company bicuze no live costumers from chat , fun end call very chick if have problem from bay Carr nice see dis company imperial carrageas Limited

I purchased a Lamborghini from Imperials for £175k through collecting cars the auction site (167,500 winning bid & 6k+vat fees to cc) on the 9th June.

Imperials had stated the car had no faults.
Cars listed on there must comply with the credit consumer act, where you have recourse should they be not-as-listed.

I had good communication with Mason, Shaun’s Son up until day of collection, the 20th June.
When I was there, he told me the car had the tyre light on, but would go out one I was ‘down the road as he’d just chucked some air in’, I asked if that meant it had a puncture, he said no.
I took some photos of the car outside the dealership before setting off.
I got home and the tyre light had not gone out, also I’d noticed the engine management light was on (and is shown being on in the pictures before I left them).

I emailed my findings to Mason the next day, asking what to do. No reply.

I emailed again on the 17th July, stating as I’d had no reply offering help, I wanted to exercise my right to reject the faulty vehicle within the 28 day period (credit consumer act). No reply.

16th August, another email sent by me. No reply.

I informed Collecting Cars, at this point, who banned them from using their site, and I issued a ‘Notice Before Action’ on the 31st August.
I was going to take them to Court for the amount of the service invoice I’d received to put the car right, for nearly £3k. The ecu report from the inspection shows the faults were present & being ‘reset’ for some time before I collected the vehicle.

3 days later, a reply from Mason! The first one since collection – attaching a signed order form by me (which I was given to do after already paying for the vehicle, & as I was out the door with the folder of service history in my arms) where I have waived all my rights to the credit consumer act apparently.

It’s just disappointing, buying a car like this should be a great experience, and I’ve been let down by some cowboys. It’s luckily rare this happens now with second hand car sales, as things like the credit consumer act were set up to stamp them out. So please check the paperwork Imperials are getting you to sign when you are buying.