I absolutely LOVE my new Imperfect Pointes leo! The long sleeves and double lining keeps me nice and warm here in Northern Minnesota and the Cherry Noir color has gotten many compliments. As always, s... Se mer
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My grandmother bought me a leotard from Imperfect Pointes for Christmas but ordered the wrong size. I messaged them to ask for an exchange and they replied incredibly quickly and were very helpful. I... Se mer
Imperfect Pointes leotards never disappoint! I love my recent purchases: Marseille in Lavender, and Barcelona’s in Plum and Blue. The fabric, cut and style are flattering and always fit perfectly no m... Se mer
Företaget har svarat
I love my dance wear from Imperfect pointes it well made, beautiful quality, and feels amazing to dance in. It also washes and wears well, I have 5 leotards from this company now and have just tried... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Ballet Leotards and Dancewear sustainably made. British brand. Home of the world's first sustainable ballet tights. We don't believe that you have to be perfect to do ballet - but we do believe your dancewear should give you confidence, whilst not harming the planet. Be your imperfectly sustainable self and look good, feel good and do good with Imperfect Pointes.
Kontaktuppgifter
1 Wingate Road, SK4 2RJ, Stockport, Storbritannien
- 07557908422
- hello@imperfectpointes.com
- imperfectpointes.com
4,8
Utmärkt
145 omdömen
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Svar från Imperfect Pointes
WE LOVE TO HEAR THIS!!!!! Thank you Birdy for your fantastic review!!!! We are really striving to make a difference in such a crowded industry and we appreciate you for supporting our journey xx
Svar från Imperfect Pointes
Thank you Katja for your wonderful review! Please tag us on Instagram so we can see him in our products xx
Beautiful Fit, Great Company !
The material was thinner than I expected but I ended up really loving the fit once on. It’s very comfortable and flattering, the dusk colour is lovely! It’s not “sweat wicking” however, I find sweat can take a while to dry just due to the kind of fabric. I’m giving 4 stars instead of 5 due to the cost/ fabric. For the material it is made out of, it really is quite expensive (in CAD at least). That being said, I’m happy with it overall and will wear it often!
13 juni 2023
Svar från Imperfect Pointes
Thank you Irina! As a small sustainable business we appreciate all the feedback we can get and we will take this onboard. In the future please contact us if you face any issues and we'll do our best to resolve them for you xx
Lovely dancewear company
It was my first purchase and I couldn’t be more happy about it! The best ballet tights I have worn, the quality is great. Also bought the camisole leotard which is very comfortable and fits perfectly. Will definitely buy something soon again.
1 juni 2023
Svar från Imperfect Pointes
Thank you so much for the review! Please check out our custom leotard options to create your very own personalized next purchase :) xx
Imperfect Pointes leotards never…
Imperfect Pointes leotards never disappoint! I love my recent purchases: Marseille in Lavender, and Barcelona’s in Plum and Blue. The fabric, cut and style are flattering and always fit perfectly no matter what shape and size. Best of all they’re sustainable, so when you make a purchase at least you’re doing your little bit for the planet!
11 maj 2023
Svar från Imperfect Pointes
Thank you so much Jess for your fantastic review please tag us on Instagram so we can see you being sustainably stylish :) Love Charlie xx
Lovely comfortable tights
Nice high quality ballet tights which arrived quickly thank you! Lovely customer service. Recommend.
9 mars 2023
Svar från Imperfect Pointes
You are very welcome Priscilla! Thank you for supporting us and for leaving us such a lovely review xx
Best tights I've ever worn
The convertible ballet tights I received were amazing!! They were stretchy yet so supportive and pulled in so nicely at the waist. I will definitely be buying more.
28 april 2023
Svar från Imperfect Pointes
Thanks so much Gabi - its great to receive your positive review, as we are really proud of these innovative tights and glad you love them. Don't forget you can send them back to be recycled when they're at the end of their life, and we will give you 10% off your next pairs for helping us keep tights out of landfill - Helen xx
Sustainable brand
When I was looking for a new leotard I wanted to find a company that sells sustainable dancewear. I was impressed by imperfect pointes, both the inclusively and the tights recycling scheme. After ordering a leotard about to be discontinued, there was an issue with delivery and my parcel was lost. I thought I would only get a refund at most, but Helen was fantastic! She went above and beyond and another leotard was made just for me. I love it, the fit is great, and I have ordered another leotard which I am looking forward to receiving.
24 mars 2023
Svar från Imperfect Pointes
We are delighted to have resolved these issues for you! Thank you for supporting us on our sustainable journey xx
Leotards are amazing!❤️❤️❤️
Leotards are amazing!❤️❤️❤️
Quick delivery as well, Thank you Helen! xx
24 mars 2023
Svar från Imperfect Pointes
Thanks so much - I hope you love wearing it for many ballet classes to come. Now you now this style is a good fit, you are very welcome to order a custom colourway. Our lead times for that are now at 5 weeks. We are so happy you found us! :)
Order took far too long for delivery
Order took far too long for delivery. I ordered it well in time for my boyfriend's birthday, and it got there about 3 months too late. Thanks very much for that.
17 mars 2023
Svar från Imperfect Pointes
Ah Royston.....what can I say? As a small business we take your comments seriously and I'm really very sorry you had a bad experience. if there's anything I can do to help you see that this was a particularly challenging time for us as a small business. I'd love to win you back, as I'm sure your boyfriend has found the quality and fit of the tights to be really high?
We were brought to a standstill in Jan-Feb by the known Cyber attack on the Royal Mail. This affected all UK small businesses shipping overseas. I do believe I sent a long email explanation, but sometimes there's nothing we can do to change things beyond our control. It did in fact take 2 months, not 3 months, but I hold my hands up. I can't apologise enough. Helen x
great for sensory processing…
My daughter has sensory processing disorder and tights feel so uncomfortable to her. We have tried ALL the tights and all of them cause tears and frustration. Until we found these!!!!! The waistband is so wide and comfy and they are just perfect for her. She puts them on with no problem and feels great and confident in class now. We will be buying many more! And we love the sustainability of them too! So happy we found these!
9 mars 2023
Svar från Imperfect Pointes
I'm so pleased to hear that these tights are meeting your daughter's needs. we are happy you found us too! and do send them back for recycling when they come to the end of their life - we'll send you 10% off your next tights order - Helen xx
Love
Imperfect Pointes always send amazing quality dancewear that washes well and makes me feel confident
6 mars 2023
Svar från Imperfect Pointes
Thank you Mollie - we LOVE having you as a customer xxx
Order took AMAZINGLY long to ship
Order took AMAZINGLY long to ship. I had to email the company SEVERAL times. Very disappointed. After a snippy reply to my REQUESTED review from the company, rest assured I will not be ordering from them in the future. If you are going to begrudge customers from ordering products at a sale price, maybe don't offer a sale price? At least when I place orders on Amazon, I get timely responses from customer service.
21 februari 2023
Svar från Imperfect Pointes
Hi Samantha thanks so much for you 2 star review. Lets try to give some context.....
Immediately after our ARCHIVE SALE there was a cyber attack on the Royal Mail here in the UK, which nearly destroyed many small independent businesses like ours. Not only did you purchase a hugely discounted product, made by a small ethical business, you also applied a 15% discount code. .So we think you got a fabulous deal. The fact it took so long was because we did not want you to be affected by the cyber attack. But in your review you haven't mentioned the beautiful quality or the fact its sustainably made, so perhaps you should just stick with Amazon in future?
I hope this helps when you are reviewing other small businesses trying to create a better world.
Very best wishes
Helen
The leotard and tights I purchased for…
The leotard and tights I purchased for my daughter arrived quickly. The product itself was given rave reviews by my daughter.
1 mars 2023
Svar från Imperfect Pointes
thanks so much for this great feedback - I do hope your daughter gets lots of pleasure from dancing in her new dancewear. Look out for some new launches coming up in the next few weeks - thanks so much for joining the dancewear revolution xx
Beautiful!
Great quality material, beautiful fit, efficient shipping and made sustainably. Well worth the price, my new favourite dance wear.
13 mars 2023
Svar från Imperfect Pointes
ah ....Kelsey thank you for your lovely review - we also enjoy your stunning studio content - please look out for more options coming to the site soon - thanks for choosing sustainable dancewear
Best wishes
Helen + team xx
The leotard I ordered for my…
The leotard I ordered for my granddaughter for Christmas did not come in until over a month after Christmas. They did keep me aware from time to time of the delays and the reasons for them and promised to send a complementary pair of tights as a gift for the inconvenience. The tights never came. If the company still wants to make good for that. my granddaughter is 5’10” and is slender.
24 december 2022
Svar från Imperfect Pointes
Thanks Susan. We are a small start up business trying to change the dancewear industry for good. we are not Amazon, and sometimes things go wrong, but we always try to help if customers let us know the problem.
I am genuinely sorry that you didn't receive the tights as promised. this was down to human error, at a very stressful time. I personally accept that mistake, for which now our whole review score has been impacted. As the business owner, I can only try even harder in future.
This adds to the already huge impact caused by the Royal Mail Cyber attack, which we informed you about on 13th Jan.
You haven't mentioned whether your granddaughter liked the ethically-made leotard that was made in a small factory paying decent wages?
If, after leaving a 1 star review, you still want to try the world's first sustainable ballet tights, please get in touch. we'd be happy to try our best to somehow put this right for you. It sounds like it has caused us both a great deal of stress.
My daughter loves your dancewear
My daughter is a collegiate dancer and loves these products. I recently made a purchase as a gift for her. There was some difficulty in the delivery, but Helen and her team moved heaven and earth to make my experience right. I swear by this company and their determined resolve to ensure complete customer satisfaction. My sincerest thanks for your professionalism and integrity.
1 februari 2023
Svar från Imperfect Pointes
Dear G
thanks so much for this heart warming review of your daughter's purchase. Things have been quite challenging on our small business in the last month and I really do appreciate you being so gracious about the length of time it took for the delivery (firstly an out of stock, then the Royal Mail cyber attack) we will be glad to offer a discount on your next purchase as a goodwill gesture, in order to show you what a really good experience looks like with Imperfect Pointes - best wishes Helen
Beautiful leotard
Beautiful leotard which my daughter loves. The story and ethics behind the brand are inspiring.
Service is great too- helpful, personal and quick.
31 januari 2023
Svar från Imperfect Pointes
Hi Anne, thanks so much for sharing your experience. We love having you as a customer. Please tell your daughter we have some exciting new colours hitting the website soon - Helen
Absolutely gorgeous Leo and tights fit…
Absolutely gorgeous Leo and tights fit perfect ❤️❤️❤️
30 januari 2023
Svar från Imperfect Pointes
Thanks so much - its great to hear you are happy with your sustainable dancewear. Don't forget the tights can be recycled with us at the end of their life, in exchange for a discount off a future purchase - best wishes Helen
Really great customer service
Really great customer service! Imperfect Pointes made sure the leotard got here on time. They went out their way to do this for us in a tight timeframe. My daughter is thrilled with her leotard which is beautiful and fabulous quality.
13 januari 2023
Svar från Imperfect Pointes
Hi Sarah, thank you for taking the time to share your positive feedback, we're glad to hear your daughter is enjoying her Imperfect Pointes leotard! 😊
It's great to see you've left a 5 star review, we'd love to see your daughter in our dancewear so please tag us in any pictures over on Instagram.
If you have any feedback about how we can improve our dancewear going forward, please feel free to get in touch! Thanks, Phoebe
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