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IMOK Omdömen 13

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TrustScore 3.5 av 5

3,6

Biluthyrningsbyrå
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Företagsinformation

  1. Biluthyrningsbyrå

Skrivet av företaget

IMOK is Australia's leading provider of accident replacement vehicles. We offer a zero-cost guarantee, meaning you won't be charged for your hire car, even if the recovery was to somehow fail. We have a large fleet of 4,000+ vehicles, including prestige and electric options, and we offer same-day delivery across Australia. Our team of experienced accident management specialists will guide you through the entire process, ensuring you receive the maximum settlement possible. We also handle all repairs using brand-new genuine parts, so you can be confident your vehicle will be restored to its original condition.

Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

13 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

A bunch of thieves and crooks

A bunch of thieves and crooks. They don’t have any cars or panel beaters of their own — they’re just trying to make money off brokerage alone. They’ll collect the money from the insurance, won’t pass it on to the panel beater, and then ask you to take the car to another panel beater — an hour and a half’s drive away — who supposedly “owes them a favor” to fix the car.Don't make the mistake — stay far away from them as you would from fire.

Regarding your reply, first, you are not in a position to warn anyone when you steal and lie; more important your reply is a big lie from the start up to the end. it will all be finalised in VCAT.

2 januari 2025
Omdöme utan inbjudan
Logotyp för IMOK

Svar från IMOK

Hi Michael,

Thank you for your feedback. However, after investigating your complaint I have found that most of your claims are false and you have already been warned about it as well.

You have initially requested for us to manage your repairs while you took it to a repairer of your choice.

For whatever reason, after we have already spent costs on managing your repairs such as Assessment Fees, you have requested for us to cease managing the repairs and that you were going to sort it out somehow.

Firstly, our contract states that the minute you terminate the repairs management service, you will be liable for all the costs we have incurred as we won't be able to recover the costs anymore. Despite having explained this to you, you apparently did not care about our T&Cs or about the fact that we were going to be at a loss and proceeded to terminate the repairs process.

Furthermore, we sent you an invoice due to damage made to the hire car and breaching T&Cs by not reporting it, not returning the hire car with full petrol and for all the Tolls you have used. Again, you would ignore this invoice as well.

By this time, we have already received your repair funds. Therefore, as per our T&Cs we have cleared what you owed us by deducting off your settlement. And you have already been warned about all this but again did not care because you were confident AFCA would help you however that was not the case unfortunately for you.

Therefore, I do not find any reason to further investigate this complaint and will be finalising it.

Regards,

Rodney
Complaints Specialist
IMOK

Betygsatt 1 av 5 stjärnor

Terrible experience – avoid IMOK at all costs

I had one of the worst customer service experiences with IMOK and would strongly advise anyone to think twice before dealing with them. From the very beginning, they were disorganised and misleading. They promised clear communication and support, but instead, I was constantly left confused and stressed.

They charged me unfair fees and tried to hold me responsible for costs that were never mentioned in the contract — including a “major cleaning” charge that had no basis, especially since I returned the vehicle in excellent condition with photo evidence. On top of that, they refused to reimburse expenses they had agreed to cover (like transport costs to pick up the car and cleaning it when I first received it)

This whole process has been a nightmare — full of false promises, hidden charges, poor communication, and intimidation tactics. I strongly recommend avoiding IMOK if you value transparency, honesty, and peace of mind.

8 september 2025
Omdöme utan inbjudan
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Svar från IMOK

Hi Nayan,

Thanks for your feedback, however we have sufficient evidence to prove that you are being dishonest simply to avoid taking responsibility for your actions.

You have returned the Hire Car in a filthy condition, both exterior and interior wise. We have photos to prove this and can attach them onto this review if you like.

You have already been warned about the cleaning, petrol and toll fees. However, you have still decided to ignore them and return the hire car in such a condition. Therefore, we had no choice but to charge you for the cleaning fees.

Furthermore, we incurred additional hire charges that are unrecoverable even after the rental had been completed. We asked you to rectify this matter but you have ignored our request therefore we had no choice but to charge you.

Regards,

Rodney
Complaints Specialist
IMOK

Betygsatt 5 av 5 stjärnor

Very impressed

Very impressed! Quick, polite, and professional from start to finish.

1 juli 2025
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Svar från IMOK

Hi,

We sincerely appreciate you choosing IMOK and taking the time to provide your feedback.

Kind Regards,

Jacob
Customer Service Specialist
IMOK

Betygsatt 5 av 5 stjärnor

I had my doubts at first

I had my doubts at first, but these guys delivered 100%. Fast, friendly, and reliable. I’ll definitely recommend them to family and friends.

29 juli 2025
Logotyp för IMOK

Svar från IMOK

Hi,

We sincerely appreciate you choosing IMOK and taking the time to provide your feedback.

Kind Regards,

Jacob
Customer Service Specialist
IMOK

Betygsatt 5 av 5 stjärnor

I didn’t even know I was entitled to a…

I didn’t even know I was entitled to a replacement vehicle until a friend told me. And IMOK sorted out all the repairs and gave me a great hire car. Highly recommend!

28 juli 2025
Logotyp för IMOK

Svar från IMOK

Hi,

We sincerely appreciate you choosing IMOK and taking the time to provide your feedback.

Kind Regards,

Denise
Customer Service Specialist
IMOK

Betygsatt 5 av 5 stjärnor

Super easy process

Super easy process. They delivered the replacement car straight to my workplace, and I was back on the road in no time. Excellent communication the whole way through.

6 augusti 2025
Omdöme utan inbjudan
Logotyp för IMOK

Svar från IMOK

Hi,

We sincerely appreciate you choosing IMOK and taking the time to provide your feedback.

Kind Regards,

Denise
Customer Service Specialist
IMOK

Betygsatt 5 av 5 stjärnor

If you ever find yourself needing a…

If you ever find yourself needing a replacement car after an accident, I highly recommend IMOK. Fast, reliable, and genuinely customer-focused — they turned a frustrating situation into a smooth and stress-free experience.

8 juli 2025
Logotyp för IMOK

Svar från IMOK

Hi,

We sincerely appreciate you choosing IMOK and taking the time to provide your feedback.

Kind Regards,

Denise
Customer Service Specialist
IMOK

Betygsatt 5 av 5 stjärnor

The car provided was clean

The car provided was clean, modern, and in excellent condition a much needed relief during a stressful time. What really stood out was their communication. They kept me informed every step of the way and worked seamlessly with my insurer, which meant I didn’t have to chase anyone for updates.

29 juli 2025
Logotyp för IMOK

Svar från IMOK

Hi,

We sincerely appreciate you choosing IMOK and taking the time to provide your feedback.

Kind Regards,

Denise
Customer Service Specialist
IMOK

Betygsatt 5 av 5 stjärnor

I couldn’t be more impressed with the…

I couldn’t be more impressed with the service I received from IMOK after my recent accident. From the moment I contacted them, the team was professional, friendly, and incredibly efficient. They arranged a replacement vehicle for me within hours, and the entire process was completely hassle-free.

22 juli 2025
Logotyp för IMOK

Svar från IMOK

Hi,

We sincerely appreciate you choosing IMOK and taking the time to provide your feedback.

Kind Regards,

Tina
Customer Service Specialist
IMOK

Betygsatt 5 av 5 stjärnor

Professional Team

I had an excellent experience with IMOK when I needed a replacement vehicle after my accident. The process was smooth, efficient, and completely hassle-free from start to finish. The team was friendly, professional, and very understanding of my situation.

9 augusti 2025
Logotyp för IMOK

Svar från IMOK

Hi,

We sincerely appreciate you choosing IMOK and taking the time to provide your feedback.

Kind Regards,

Tina
Customer Service Specialist
IMOK

Betygsatt 1 av 5 stjärnor

Awful company to deal with

Awful company to deal with: waited days for a vehicle. One turned up randomly at 9:30pm via airtasker. Then days later unannounced and without warning they repo the car and demanded it goes to another customer…
An airtimes turned up randomly on a Saturday night at 7pm.

Go with anyone else!

2 augusti 2025
Omdöme utan inbjudan
Logotyp för IMOK

Svar från IMOK

Hi Tyrone,

As you already know, you have submitted a fraudulent application with us and therefore we had no choice but to repossess your vehicle.

Regards,

Jennifer
IMOK Customer Service Team

Betygsatt 1 av 5 stjärnor

Where to Start... DO NOT RECOMMEND AT ALL!!

Where to start.... My claim has been going on since Early March 2024! At first IMOK were the most helpful and were contacting me constantly supplied me with a hire car which I picked up on the 12.3.2024 Then I had to return that car as it was being sold and collect another car on 22.04.2024 which was then repossesed on 24.8.2024 as the hire company was supposedly going into liquidation. After many many phone calls and text messages, I was then supplied the following day another hire car from a company in Sydney that then got repossessed due to non payment of the hire car costs - this was 21.11.2024 and I have been without a vehicle since. My vehicle has beem deemed a total loss, a statement of claim was issued with the courts on 7.12.2024 yet I have not had any communication with the legal team regarding this. I also approved for my vehicle to be sold to the salvage yard and have not receveived that payment. Yet I have been contacted by IMOK's legal team regarding the court case foir the recovery of the hire car fees. The last email communication I have had from this company was the 7th February 2025 - I have called they will not return my calls, they will not reply to my emails. This company is a sham and an absolute joke - they take advantage of people when they are vulnerable and treat you like garbage.

27 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Felt Better Knowing IMOK Had My Back

I felt much better once knowing IMOK had my back as they also provide repairs and insurance claims management services on top of providing hire cars. I'm pretty sure IMOK is the first company to have all 3 services under the one company too which makes things so much more convenient.

4 januari 2024
Omdöme utan inbjudan
Logotyp för IMOK

Svar från IMOK

Hi,

We sincerely appreciate you choosing IMOK and taking the time to provide your feedback.

Kind Regards,

Tina
Customer Service Specialist
IMOK

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

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