Illion Omdömen 3

I dealt with endless postponements and vague excuses about my withdrawal. Leinș felder intervened and recovered everything smoothly.

From an operational and adviser-workflow perspective, Illion represents one of the most consistently underperforming service providers we have encountered in the New Zealand advice ecosystem.

Despite commanding premium pricing, the product delivery fails to meet even baseline expectations for accuracy, reliability, or administrative competence. Routine processes are unnecessarily convoluted, support response times are poor, and error resolution often introduces further complications rather than remediation. The net effect is excessive friction, wasted adviser time, and increased downstream risk — all of which are unacceptable in a regulated financial advice environment.

The most concerning issue is not a single failure point, but a systemic pattern: substandard execution across onboarding, ongoing administration, and issue management, with little evidence of accountability or continuous improvement. For a provider embedded so deeply into financial decision-making workflows, this level of operational failure is indefensible.

As a side note, for NZ Mortgage Advisers currently using Illion we highly recommend AffordX presents a materially stronger local alternative. It is purpose-built for the NZ market, aligned to adviser workflows, and demonstrably more responsive from both a product and support standpoint. The platform delivers the functionality advisers actually require, without the excessive cost and operational drag associated with Illion (and the catastrophic service delimma).

Klarna told me they use this company and since they have been using them I have been refused credit even though I have a good credit rating and make all my payments on time and clear my balance.This company are clearly discriminating against people who don’t have a mortgage. My credit score on Experian and Clear score is good.