DO NOT buy directly from Lepow. I tried to purchase from them twice, and both times they completely messed me around. Despite their website clearly advertising "free international shipping," they hit... Se mer
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Great product, bought the Tri create and very happy with the end result. Definitely a good buy for people who frequently travel for work and want to get more productive when working from a hotel or a... Se mer
I purchased this item brand new on January 16, but what I received today was clearly USED. The monitor showed obvious signs of prior use and wear, which is completely unacceptable for a new purch... Se mer
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Overall was a great buying experience. The customer supports are quite helpful when it comes to all the technical troubleshooting and shipping issues. I got the triple monitor setup and it’s been a gr... Se mer
Företagsinformation
Skrivet av företaget
Company Profile: LEPOW was established in 2011, with its headquarter in Hong Kong and branch in Shenzhen, known as China's capital of innovation. Leveraging the local mature electronics supply chain, the company is committed to creating "design-driven" high-quality digital products. Since its foundation, LEPOW has consistently adhered to a user-centric approach, treating design as its soul and technology as its basis, continuously providing innovative and practical smart hardware products to worldwide users. Development History: 2011: The Brand Was Born, and a Hit Product Emerged The launch of the "Moonstone" series power bank, with its fresh and trendy design, quickly made it a dark horse in the market, establishing LEPOW’s foundational philosophy of "Design as the Brand." 2012-2014: International Accolades and Product Line Diversification The "U-Stone" series power bank was honored with the German iF Design Award and the Red Dot Award, marking the initial emergence of the brand's international influence. The product range expanded to include Bluetooth speakers, data cables, cellphone protective cases and other accessories, comprehensively covering the daily consumption scenarios of young consumers. Meanwhile, LEPOW entered major global e-commerce platforms such as JD.com, Tmall, and Amazon, embarking on its journey toward global expansion. 2015-2018: Boundary-Breaking Innovation and Smart Transformation Continued to launch award-winning products such as the "Moonshine" power bank and the "Yi" wireless charger. Developed innovative categories that blend technology and aesthetics, including electronic aromatherapy devices and cultural creative notebooks. Successfully introduced the HISMART smart backpack, which received the CES Award and iLounge’s "BEST OF SHOW" honor. Its highly successful Indiegogo crowdfunding campaign solidified LEPOW’s brand positioning in tech lifestyle products. 2019–Present: Focusing on Portable Monitors and Reshaping Market Positioning A comprehensive strategic transformation launched the Z1 series 15.6-inch portable monitors, which quickly topped the Amazon bestseller list. Subsequently, we continuously iterated on products with high refresh rates and touch functionality,building a complete ecosystem from single-screen to dual-screen, triple-screen, and even multi-screen setups. In 2023, LEPOW launched the DualViews foldable dual-touch monitor, which achieved another successful crowdfunding campaign on Indiegogo. In 2025, the groundbreaking Transformers multi-screen combination monitor garnered widespread acclaim on Kickstarter, propelling the brand to new heights in the global tech and office productivity sector. Brand Mission & Vision In the era of AI transforming the world, LEPOW is committed to advancing the development of "scenario-based smart hardware" through its platform ilepow.com, delivering more efficient, intelligent, and human-centered terminal solutions for both work and life. We firmly believe that design leads technology, and technology enhances life. Lepow is dedicated to creating perfect products for human work and life scenarios.
Kontaktuppgifter
R119, 3/F, Eton Tower, 8 Hysan Avenue, Causeway Bay, Hong Kong, Hong Kong
- + 852 5325 2870
- marketing@ilepow.com
- ilepow.com
3,1
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DANGER STAY AWAY FROM THIS COMPANY! LEPOW (ilepow.com)
DANGER STAY AWAY FROM THIS COMPANY!
My horrible experience started early September when I initiated a 3-screen setup with expedited shipping with estimated delivery within 10 days. The order then went into a black hole and no communication. After three weeks I received a note stating the company had shut down for a period of time, but they would ship out the order. The order finally arrived on October 2nd. I followed the instructions but all three units for reasons unknown would not communicate my Macbook Air. I spent several days, ~6 hours troubleshooting over WhatsApp with some person in Hong Kong. They finally gave up and said their Gen 2 was coming in two weeks and they would ship me a new unit. I was not happy but agreed. Then after three weeks they should out the new unit after I provide proof, I return the defective unit to their warehouse in NY at my expense.
Thursday November 20th, I received the replacement unit. Upon packing there were no signs of it being a Gen 2 unit which the agreed to. I proceeded to setup the unit and again the same problem, plus one monitor was damaged during shipment and had discolored lines running thru it.
I immediately contacted them on WhatsApp and they insisted on troubleshooting which I did not have time, nor did I have the patients to back and forth on WhatsApp for hours. I requested a refund and informed them my original payment source had been lost and I would need to provide them with a replacement card number.
Saturday November 22nd, I woke up to message on WhatsApp stating their platform does not support issuing a refund to a replacement card, basically telling me I’m screwed. The conversation then went back to forcing me into troubleshooting the defective unit.
First problem – I paid for expedited shipping and did not get it in the time frame required
Second problem – All three screens were defective (wasted 6 hours of my personal time)
Third problem – They required me to pay for return and required proof even though the product was defective and they admitted it
Fourth problem – My source of payment (credit card) was stolen which I received a replacement card but the company refused to issue a credit stating their system would not allow for it.
Fifth problem – The company is forcing me back to troubleshooting their defective product.
Six problem – The company has had my money for 3 months, I have no working system, and they refused to issue a refund.
For those looking to purchase products from Lepow (ilepow.com) - BUYER BEWARE – BAD COMPANY, HORRIBLE CUSTOMER SERVICE, PRODUCTS ARE DEFECTIVE!
22 november 2025
Omdöme utan inbjudan
Svar från ilepow.com
Hello, thank you for your detailed feedback. We would like to clarify the actual situation to avoid any misunderstanding:
Our multi-screen product requires driver installation and supports only Apple M-series chips (M1–M5).
This is clearly written on our product page and user manual.
You originally purchased the triple-screen version, and we upgraded you to the four-screen model for free.
When you reported issues, we again sent you a full new second-generation set, and everything was fully tested before shipment.
The screen lines and scratches you experienced were caused by international shipping damage.
This can happen during cross-border deliveries, but we still offered either a free replacement or a refund, depending on your preference.
We have already covered all major after-sales costs, including two rounds of international shipping, import duties, product replacement costs, and losses from damaged units.
Because these costs are very high, we needed to discuss a reasonable return method with you — this is standard procedure, not refusal of service.
Regarding refunds:
Since you paid on our website with a credit card, the refund must go back to the same card.
This is required by the bank/payment gateway. We cannot send the refund to a different card, but we are open to discussing alternative solutions.
Your package was shipped via UPS expedited service, but delays happened due to the U.S. Black Friday peak season.
This affected all carriers nationwide, and we kept tracking the shipment for you during this period.
Our support team has been continuously following up with you.
We have never refused to help, and we are still here to complete your replacement or refund — whichever you prefer.
Thank you again for your support for Lepow. We remain committed to resolving your case fully
Amazing product
Amazing product, customer service helped me navigate some issues with Mac setup, very accessible and professional.
Very happy customer !
27 oktober 2025
Omdöme utan inbjudan
Awesome setup for fair price
I bought the flexscreen 4 screen bundle, it's great for my stock trading needs. It's light weight (considering 4 screens), is modular setup and can be adjusted as needed. The cost was fair value and the customer service has been excellent. I can't speak for longevity yet, but so far, 5 stars all around!
16 oktober 2025
Omdöme utan inbjudan
I have had no issues with ilepow in…
I have had no issues with ilepow in fact they have been 100% amazing for me I would recommend them 10/10 support is fantastic and product works extremely well
11 oktober 2025
Omdöme utan inbjudan
Recommended
Great support from the company since day 1. Product works perfectly straight out of the box.
17 september 2025
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Very cool product (trimonitor)
Very cool product (trimonitor), fast shipping and well packaged. Very happy with the design and the way 3 screens work with a single USB-C (and charges laptop)
10 september 2025
Omdöme utan inbjudan
Falsely advertised 30-day return policy and rude customer service
I ordered a product from this company (value over $100), and it turns out that is not exactly what I needed. They claim to offer a thirty day return policy, and I requested a return and refund within seven days of purchase. Customer Service is extremely rude, and told me to contact them on WhatsApp, without any instructions. They are refusing to honor my return, as they said there is nothing wrong with their product, so a refund will not be honored. If you are planning to purchase a product from this company, you need to make sure ABSOLUTELY that it is exactly what you need. With as this is complicated computer equipment, DON’T read the reviews, read the SPECS of the product.
9 september 2025
Omdöme utan inbjudan
Svar från ilepow.com
We’re sorry for the inconvenience and truly appreciate your feedback.
We do offer a 30-day return/exchange guarantee (per our website policy):
For any defect/quality issue, we will provide a free replacement or a refund.
For not-a-fit/non-defect cases, we’ll also assist with returns/exchanges as long as the item meets the return conditions (all accessories included, etc.).
Please share your order number and photos/videos of the issue with us at support@ilepow.com
(or via WhatsApp). We’ll assign a specialist to:
Troubleshoot and guide you step-by-step;
If not resolved, arrange a replacement or return per policy;
Keep you updated until everything is settled.
We apologize again and will keep improving our service. Thank you for giving us the chance to make this right.
AWESOME!!!
Awesome! Very Good product, I like the quality and all the customer support! Quick delivery!
23 augusti 2025
Omdöme utan inbjudan
Kickstarter scam
Kickstarter scam - ordered a year ago, no devices arrived. Those that did arrive according to the Kickstarter arrived broken.
1 juli 2024
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Sketchy company
Sketchy company, support do not respond, avoid and buy monitors from the ment competitors available
18 november 2024
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No communication, no product on Indiegogo campaign
This company sells monitors on Amazon and ran an Indiegogo campaign for a stacked monitor. They have not fulfilled the orders and do not respond to inquiries about the status while they continue to sell other monitors on their own website and Amazon.
15 november 2024
Omdöme utan inbjudan
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