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ilāpothecary Omdömen 17

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TrustScore 3.5 av 5

3,4

Hälsa och medicin
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Företagsinformation

  1. Hälsa och medicin

Informationen kommer från olika externa källor

Pioneering and Award-Winning ilapothecary is Here to Heal with 100% Natural Products with Purpose, offering a Cutting-Edge Synergy of Naturopathy, Homeopathy, Herbology & Phyto-Actives. Our products are hand-blended with love in the United Kingdom, infused with Powerful Remedial ingredients to counteract the Stresses of Modern Living; environmental and digital pollution, mental stress, hormonal imbalance and body fatigue. ilapothecary is here to nurture the mind, body, skin and soul; to strengthen, balance, hydrate and heal. Numerology reinforces the intent of each product. Number 27 beats the blues, and 55 helps you let go. Find your number - Find Yourself.

Kontaktuppgifter

3,4

Medel

TrustScore 3.5 av 5

17 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Har besvarat 66 % av sina negativa omdömen

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Betygsatt 1 av 5 stjärnor

Ordered the balm 3 weeks ago - nothing!

Ordered the balm 3 weeks ago, still not arrived. No response from customer service. Think this business may actually be a big scam. Be careful.

24 april 2026
Omdöme utan inbjudan
Logotyp för ilāpothecary

Svar från ilāpothecary

Dear Customer,
We were very surprised to read your message, as the SOS Body Balm is listed on our website as a pre-order item with the notice: “Expected to ship: May 25, 2026” displayed on the product page at the time of purchase.
We also checked our records and can confirm that our team responded to your message within 24 hours of receiving it, asking for your order details via Instagram so we could look into this further for you.
We sincerely apologise for any confusion or disappointment caused and appreciate your patience. Your order will be delivered by next week.
Please do let us know if there is anything further we can assist you with.
Warm regards,
The ilapothecary Team

Betygsatt 4 av 5 stjärnor

Lovely balm, but sadly I had an allergic reaction to it

The balm was lovely and smelt divine, but unfortunately I had an allergic reaction to it, which ILA apothecary thought was most likely due to one - or more - of the essential oils in the product. Their communication was great, and they were quick to refund me the money. Such a shame it didn't work out.

26 mars 2026
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Svar från ilāpothecary

Dear Isobel,

Thank you for taking the time to share your feedback. We’re truly sorry to hear you experienced an allergic reaction, although we’re glad you enjoyed the texture and fragrance.

Our products are made with 100% natural ingredients, and as every individual’s skin can respond differently to essential oils, sensitivities can occasionally occur. We’re pleased our team was able to support you promptly and process your refund.

Thank you again for trying ilapothecary.

With love,
the ilapothecary team

Betygsatt 1 av 5 stjärnor

Speak Your Truth Aroma Roller does not Speak Your truth!

I purchased Speak Your Truth Aroma Roller based on its described feminine floral scent - timeless aromas of Rose, Sandalwood with a hint of vanilla. When I removed the cap, the aroma was highly unpleasant and bore no resemblance to the above. Some reviews also bore this out. Maybe a rogue batch? Either way, this product was not as described. Under the Consumer Contracts Regulations 2013 and the Connsumer Rights Act 2015, my rights by law, are to receive a full refund by returning the item and cancelling my order. I informed Ilapothecary that I was not happy and that the item was not as described. I asked for a return address and to be refunded in full. This Company totally ignored my request but also their lawful responsibilities as no response has been received. This is not acceptable. My advice is 'distance purchase' from this Company at your peril!

24 februari 2026
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Svar från ilāpothecary

Dear Linda,

Thank you for your feedback. We’re very sorry to hear that the scent did not meet your expectations, and we apologise for the delay in our team’s response. They have since replied to your email. The actual formulation of this aroma roller is 100% natural and features these specific essential oils: grounding sandalwood blended with sensuous rose, and soft notes of vanilla, which reflects exactly the fragrance profile described on our website and all communication materials. It is also one of our most loved aroma rollers and a global bestseller among our customers. Of course fragrance preferences are naturally very personal. We have responded on email to resolve this unfortunate circumstance.

We appreciate you taking the time to share your thoughts.

With love,
the ilapothecary team

Betygsatt 5 av 5 stjärnor

Love all of the items that I have…

Love all of the items that I have bought from Ila. Fabulous quality, and everything smells so good.

24 februari 2026
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Svar från ilāpothecary

Dear Fiona,

Thank you so much for your lovely feedback. We’re delighted to hear you’re enjoying everything you’ve purchased from ilapothecary and that you love the quality and fragrances.

It means so much to our community to have your support, and we’re truly grateful you’re enjoying the experience.

With love,
the ilapothecary team

Betygsatt 5 av 5 stjärnor

This was my second order and I’m just…

This was my second order and I’m just and I’m just as delighted with the oil and balm and I was the sos and lip balm.
Excellent service thank you 🙏

12 februari 2026
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Svar från ilāpothecary

Dear Sally,

Thank you so much for your lovely feedback and for coming back for a second order. We’re delighted to hear you’re just as happy with the products.

It means so much to our community to have your continued support, and we’re really pleased you’ve had a great experience with our service too.

With love,
the ilapothecary team

Betygsatt 5 av 5 stjärnor

lovely products with deep lasting…

lovely products with deep lasting scents and quickly delivered

16 februari 2026
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Svar från ilāpothecary

Dear Amanda,

Thank you so much for your lovely feedback. We’re so pleased to hear you’re enjoying the deep, lasting scents and that your order arrived quickly.

It means a lot to our community to know both the products and service have met your expectations.

With love,
the ilapothecary team

Betygsatt 5 av 5 stjärnor

Great products and efficient customer…

Great products and efficient customer care

16 februari 2026
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Svar från ilāpothecary

Dear Claudia,

Thank you so much for your kind feedback. We’re delighted to hear you’re happy with both our products and our customer care.

It means a lot to our community to know your experience has been a positive one, and we truly appreciate your support.

With love,
the ilapothecary team

Betygsatt 1 av 5 stjärnor

I’m still waiting for my order placed…

I’m still waiting for my order placed on 9 February, £4.99 postage paid

17 februari 2026
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Svar från ilāpothecary

Dear Chris,

Thank you for your feedback.

We’re very sorry for the delay you experienced with your order. As soon as we were made aware of the courier issue, our team took action to resolve — resending a new order and arranging collection as per your request, which was completed on 4 March.

We always aim to provide a smooth and timely experience, and we regret that this did not initially meet expectations.

If there is anything further we can assist you with, please don’t hesitate to reach out.

With love,
the ilapothecary team

Betygsatt 1 av 5 stjärnor

Sorry not for me

Sorry not for me.
The smell is very odd. Room spray and rollers are not what I thought they would be. I’m very disappointed it’s a real shame as I don’t want to use chemicals.

12 februari 2026
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Svar från ilāpothecary

Hi Samantha,

Thank you for taking the time to share your feedback. We’re sorry to hear that the scent and experience were not what you expected.

At ilapothecary, all of our products are made with 100% natural ingredients and essential oils. We do not use synthetic chemicals or artificial fragrances, which means the scent profile can feel different compared to conventional room sprays.

Our room sprays and pulse point oils are among our bestsellers, appreciated by many customers for their natural aromatic blends and wellbeing benefits.

We completely understand that scent is very personal, and we’re sorry this wasn’t the right match for you.

Warm regards,
ilapothecary Team

Betygsatt 5 av 5 stjärnor

ilapothecary products are an essential…

ilapothecary products are an essential part of my daily ritual for health and well-being.

19 februari 2025
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Svar från ilāpothecary

Dear Chris,

Thank you so much for your beautiful words. We’re truly delighted to hear that ilapothecary products have become an essential part of your daily ritual for health and well-being.

It means a great deal to our community to know our formulations are supporting meaningful moments in your everyday life. We’re so grateful to have you with us.

With love,
the ilapothecary team

Betygsatt 1 av 5 stjärnor

Very poor Customer Service

I ordered an expensive item from ilāpothecary as a Christmas present and it was unfortunately broken on arrival.
I have emailed their customer services four times since then and have received no response. They state they usually respond within 48 hours, yet it has been weeks.
A very poor Customer Service experience overall.

15 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Customer care is awful

Customer care is awful. I reached out as they had a special offer of a free lip balm on orders over £65, however when I got to checkout they said the lip balm was out of stock, yet if I added the lip balm to the order it was in stock as long as I bought it. I reached out to customer care and Nazia initially was very helpful. Unfortunately I didn’t see her response until the following day, but went back onto the website to order and this time, even though the items in my cart said £69.60 in total, when I went to check out they went up to £87. I reached out again, but no response. I have reached out three times since and nothing. For such beautiful, well made, natural products you’d think they would have a well trained, efficient customer care team, but alas this is not the case. My mission now is to find another natural, delicious smelling body balm because I won’t be buying from this company again.

5 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Magic alchemy

Promised much and exceeded my expectations. Beat the blues strangely does just that. I have ME and this product is my go to day and night. Unlike mainstream perfumes which are beautiful to smell yet do not deliver the healing magic of iapothecary products. Am so happy to have discovered this beautiful line of products 🙌🏽

15 augusti 2025
Omdöme utan inbjudan
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Svar från ilāpothecary

Dear Cherry,

Thank you so much for your beautiful words. We’re truly delighted to hear that Beat The Blues has become such a meaningful part of your daily routine and that it continues to support you both day and night.

It means so much to our community to know our products are making a genuine difference in your experience. We’re so grateful you’ve discovered ilapothecary and are part of our journey.

With love,
the ilapothecary team

Betygsatt 1 av 5 stjärnor

Disappointing

I am staying in Portugal for 2 months and ordered some products from Ilpothacary on 12th May to use whilst I am here. They said they could deliver. I spent approx £120. The products have not arrived. I was informed by the tracking they were held in customs due to a discrepancy with the paperwork. I contacted the company to let them know but they did nothing to help. In the end I was so frustrated dealing with Ilpothacary and the Portuguese postal service I told them to send the shipment back. That was 2 weeks ago. Not only have I not received the refund but I also have received no response to my emails or a complaint I made through PayPal. The products may be quite nice but the customer service is appalling. I feel sure the refund will be issued through PayPal based on non delivery. Their business functions in a very crowded space where repeat business and customer loyalty is important, I’m not sure their level of customer service is enough to achieve and maintain that. I will not be purchasing from them again.

6 juni 2024
Omdöme utan inbjudan
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Svar från ilāpothecary

Dear Louise,

Thank you for your feedback. We were sorry to read your comments, particularly as our team responded within 48 hours and issued a full refund for your order.

Tracking information indicated that the parcel was held with local customs pending recipient action, and it appears that collection arrangements were not completed. As is standard with international deliveries, customs handling and any required follow-up are typically the responsibility of the recipient.

We do appreciate you reaching out and are pleased to see your continued orders to UK addresses, which tend to offer a smoother delivery experience without customs involvement.

With love,
the ilapothecary team

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