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Beware! Don't stay here! If I could give this place a zero I would. If you want to experience the rudest, most incompetent front desk staff, and the worst manager Natasha Bowden, this place is for you. You'll be overcharged, sweat in an 82 degree room with no working AC and a room with stained carpeting. Also, broken phones so if you want to call the front desk you can't. There's no easy way to find the front desk number online. And when you call it, it actually goes to a main IHG number. My daughter suffers from a medical condition where heat makes it worse and she got sick and had to use up all her meds. I was in town for a conference and took out children with me to experience the wonders of NYC. Instead, they were miserable because of the hotel and never want to come back. The hotel said the air wasn't turned on for the season just the heat. The lady behind me told me her room was freezing. I went downstairs 4 times to ask for the windows to be opened. I saw the latches and the stoppers and that I stay in NYC all the time. I KNOW THEY OPEN! Caught in their lie, they said they'd send an engineer. First night...never showed up. We could sleep because of the heat and sweat all night. I went downstairs in the AM and told them. They said they'd send an engineer. We go outside for lunch to cool down. We get back and there is fan. No open windows. I go back downstairs. The new front desk guy tells me the windows don't open. I told him I know they do. Another lie. Do they think I'm stupid? They say they'll send an engineer to open the windows. Yeah. I ask when. They say "we don't know. I said "in 2 hours, 3? What? NOBODY CAKE YESTERDAY.". His response. "We don't know." And there is more about this horrible experience in our dirty hot room. But there is a word limit. Checkout experience. Go downstairs. Ask to speak with a manager. I explain everything and ask to speak to a manager. Response. "You can't speak to the manager. I will go back and explain everything." Manager (Natasha Brown) comes out. I explain everything and she says she's sorry. I explain it was a horrible experience. But, I'm fair. I'll pay for 1 night but I want my money back for the one night." Response "we don't do that. You stayed the full stay." My response "that's not right. I believe I'm being fair. I want a refund for one night and I'll pay for the other night. I believe that's fair. Natasha's response "No. The best I'll give you is $200."
I leave and call the main customer relations number and explain what happened and that I'll pay one night, she only offered $200, and I feel that's fair. Response "you have to call the hotel." My response "you go round and round and it takes me 15-20 minutes to get the front desk. I'm the customer, am not happy, my child got really sick and had to use all of her medicine. You need to contact them." They agree and say the hotel will email me. Email from Natasha Brown that says they refunded my money. I email her back to ask if it is the full amount for one day. ZERO RESPONSE. NONE. The Manhattan at Times Squared ghosts me. No "I'm sorry but we will only refund $200." No "I'm sorry. Yes, we refunded you one day. Deeply apologize and hope you give us another chance next time you're in New York."

If you truly want an unforgettable experience. You need to stay here. Don't count on any phones working. Don't count on a polite front desk. And certainly don't count on Natasha Brown helping you at all.

Stay clear of this place.

​Subject: Formal Complaint: Unfair Dismissal, Coercion, and Systemic Violations - Mohammed Dawood

​To: IHG Global Ethics & Compliance / Regional Office

​I, Mohammed Dawood, am submitting this formal complaint to report a series of severe professional, legal, and systemic violations I have experienced at Holiday Inn Kuwait Al Thuraya City under the management of the Acting HR Director, Mr. Saqr, and the Security Manager, Mr. Tariq.

​1. Unfair Dismissal for Refusing Unpaid Overtime:

The conflict began when Mr. Tariq (Security Manager) demanded on our official WhatsApp group that all staff attend mandatory meetings daily after their shifts ended without compensation. When I respectfully pointed out that this is not in line with labor laws regarding unpaid overtime, I was immediately told: "You are terminated; we don't want you with us." I have screenshots of this conversation proving that my termination was a direct retaliation for questioning an illegal work practice.

​2. Coercion and Intimidation:

In the HR office, I was pressured by Mr. Saqr (Acting HR Director) to sign termination papers. When I refused, I was explicitly threatened with an "Absconding Case" (Taghayyub) in Kuwait. To avoid the legal consequences of such a threat to my residency, I signed the papers under extreme duress.

​3. Falsified Disciplinary Record:

During a previous inquiry with Mr. Mohammed Azazel, a warning dated September 9th (9/9) was mentioned. I hereby state that I never received, saw, or signed such a warning. This warning was unfairly issued as a "penalty" for a legitimate medical leave I took on September 5th (5/9), which was officially documented through the Government App "SAHEL". Using a legal medical leave as a justification for a hidden warning is a direct violation of Kuwaiti Labor Law and IHG’s Code of Ethics.

​4. Intentional Obstruction and Material Damages:

Despite terminating my services "without cause," Mr. Saqr has repeatedly and maliciously rejected my requests for a "Temporary Work Permit" for a new job. This obstruction directly caused me to lose a new job opportunity that I had already started for two days. Due to the hotel's refusal to grant the permit, I was forced to leave the new position, causing me severe financial loss and professional damage.

​5. Violation of IHG Global Performance Policy:

For four consecutive years of service at the hotel, I have never received a formal annual performance appraisal (Appraisal). This is a direct violation of IHG’s global policy regarding employee development and performance management. This systemic neglect has resulted in freezing my salary and preventing any professional growth or fair salary increments for 4 years.

​Conclusion:

I possess all the evidence (WhatsApp screenshots, "Sahel" medical reports, and records of HR rejections) to support these claims. I request an urgent and fair investigation into these practices. I ask the IHG Global Office to intervene to rectify my status and hold those responsible for these violations accountable.

​Sincerely,

Mohammed Dawood

Phone: +965 65922711

As previously stated, serial email spammers and by the fact that they use InstillerHQ email service to do their dirty work, i guess this review would not suprise them as they setup temp throw away domains for the sole purpose of their email spam.

Total spam con artists, also linked to find fund onion