Mindler UK (formerly ieso UK) Omdömen 

I used this service, I found it easy to talk to the therapist because it wasn’t face to face but a live chat. Seeing my concerns written down helped me order my thoughts.

The therapist was very sympathetic, professional, informative, encouraging. At the same time she was friendly and very clear in all her explanation. The therapy did not solve my problems but gave me stability, helped me to cope with the negative aspects of the situations in which I am and give me valuable instruments to control mood swings, depression and anxiety.

After one session I was advised IESO was unsuitable for me.

I felt very heard and understood. Jemma was kind, knowledgeable and efficient.

Efficient service, conducted professionally, l would recommend if you need to get clarity and talk to someone who will listen and suggest helpful tips

I just spoke to the person for the first time and felt vey comfortable.

Was a really relaxed and accessible way to get some support. Felt lighter after my first appointment and there wasn’t the pressure of having to speak to someone or see someone, I was able to take my time and type what I wanted to say which I found helped me express myself more easily. Really accessible and easy to navigate around the website.

Only just started my journey, hence the 4 stars. The gentleman I am talking to is very patient, calm and easy to talk to.
The service was easy to apply to and I was kept informed the whole way, from the beginning, on what would happen and my choices.
Definitely recommend.

Very professional, friendly and understanding

It took me sometime to approach ieso for help but I’m glad I did. I found it strange at first but after the first couple of seasons I settled and found cbt very helpful if you or a family member needs help give them ago

I was referred to this service via my GP for a health anxiety issue. It didn’t take long to be referred at all. I originally did not realise that it was an online therapy which I have to be honest I was apprehensive about but I thought I would give it a go and found it very Useful. I was being treated through the CBT approach initially but when the therapist realised this wasn’t the most effective therapy for me she suggested ACT which means acceptance and commitment therapy.

It took a good few sessions of this learning and self-help before it finally dawned on me that I had grasped the concept and once I had it all made sense and I now use it on a daily basis to manage my anxieties.

The therapist was very understanding and patient but also very encouraging. The useful thing about having therapy online is that all of the conversation is available to review at any time and can be referred to If needed.

I was advised at the end of the session is that if I had a relapse and require the services again that I just need to reapply through my GP which was of a comfort to me.

I'm amazed at the positive reviews of this company - my experience was almost entirely negative. Both of my therapists were poor, but the second one was completely appalling - appointments weren't put in until the last minute, meaning that I didn't have much time to complete the 9 questionnaires that I had to do before each session, she randomly sent parts of messages in capital letters, she asked me the same questions multiple times about the same topic (I assumed she forgot was discussed from one session to the next) so I just had to keep repeating myself, if I was talking about something she would cut me off and talk about something totally different, and in general she just had absolutely no idea what I was going through or how she could help me. The first one kept saying, "it sounds like you have a lot on, are you sure now is the right time for therapy?". Surely everyone going through therapy has a lot on? The typing doesn't work either - there is too much of a delay and responses took ages to come through - a lot longer than you would think it would take to type a message. It made me wonder whether they were doing something else at the same time. I've had 6 therapists now and this was my worst experience.

Quick, expert, go the extra mile.

I recommend it to anyone who has anxiety and stress problems. Thanks to my therapist Marie, I was able to manage the anxiety symptoms that prevented me from living a normal life. My therapist gave me the necessary tools to face all the symptoms, lose my fear of them and regain the confidence in myself that I had lost after 3 years of fighting this mental illness.

Was able to arrange appointments around

I had reservations about using an online service but it was really convenient and the availability and flexibility of appointments was great. I was supported throughout and we put together a plan so I felt confident finishing treatment and going solo.

My anxiety had reached a level where I was suffering everyday and it was affecting my everyday life. I decided I needed some help and ieso came up on my Facebook as a sponsored ad so I decided to refer myself. It was so easy to open up about my struggles using the text based sessions. After 8 weeks I’m in a much better place and have been left with the tools I need to ensure I don’t end up in the same place I was before. However, the doors are always open if I need any further help in the future. I highly recommend.

I had two so called sessions with someone called Mae Campbell before it was decided to discharge me. I had the feeling all the responses were from artificial intelligence by the language used and the failure to respond to certain questions like "are you a human being". I had no explanation as to how CBT might help but asked several times to set myself goals. When I did express my goals that I had already set myself I got no response to them and then half way through my second session and waiting an age for a typed response it came back with CBT would not help me and I would receive a discharge letter with information about where to get counselling. A week later and I have heard nothing further except a questionnaire about my experience.

Superb experience, so empathetic and offered some good online help.

The typed therapy intrigued me and suited my lifestyle. It was easy to do the weekly sessions and it didn't require you to be in a specific location. A few downsides is that typing does take up time so the actual interaction is quite low compared to if you were verbally interacting. I only had 4 sessions before I was dismissed which I really thought wasn't a lot, especially that it's fortnightly. The actual help doesn't come from talking to your therapist but the resources that you are sent. I didn't think my therapist knew me at all by the end of the 4 sessions, just enough to conclude which area to work on/which topics to send me. In my opinion, typed therapy is definitely a good place to start but it's not a good platform to turn to if you are really struggling/have a lot of deep rooted problems that you need support with. All I'm going to say, is don't expect too much.