The parking attendant was excellent. He provided me with the website information to take advantage of the online pricing which I had failed to do ahead of time. Please let him know how grateful I am r... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I made a reservation and got an amazing rate. My car was taken immediately and there was no wait at pick up. The attendants were courteous and friendly. I park here often and I am always satisfied.
I recently reserved 2 spots at the 50 10th ave garage. The garage could only accommodate 1 of my vehicles. The attendant was apologetic but could only suggest I use a different garage. Which would be... Se mer
Företaget har svarat
Pro: I purchased a reservation in advance at Icon's web site. Check-in at the garage was easy, I showed them my receipt and gave them the phone number. I parked overnight. The car was already park... Se mer
Företagsinformation
Skrivet av företaget
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Kontaktuppgifter
New York , USA
- customerservice@iconparking.com
- iconparkingsystems.com
Viktig information
4,3
Utmärkt
35 tn omdömen
Har besvarat 84 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing experience great service from…
Amazing experience great service from the staff.
7 februari 2026
I prepaid a reservation then told I had…
I prepaid a reservation then told I had to pay $20 more for an SUV
The $40 was for regular cars and my Macan was $20 more so $60
This has never happened before, since a Macan is a small SuV
7 februari 2026
Svar från Icon Parking
Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our oversize vehicle fee. Please note that our terms and conditions which states that an oversized fee will be collected at the location if your vehicle does not meet the standard requirement. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer, or, 65 inches in height or higher.
The people who work in this garage…
The people who work in this garage always welcome us and are very pleasant.
6 februari 2026
My truck was considered an oversize…
My truck was considered an oversize vehicle but because I made a reservation, they were unable to charge me the fee and let me know it was free this time. They said there should be a way to add my vehicle to the app and flag it as an oversized vehicle but I didn’t see that option. Please let me know how to add that and I will.
6 februari 2026
Double charged
I paid $43 for my online reservation and the garage charged $70 additional upon arrival. No oversized car or anything. I sent an email to Icon and never heard back. 1/10 would not use again.
30 januari 2026
Oversized
I think it’s horrible that you charge $15 plus for (oversized) vehicles. I have a normal SUV. Your ceilings were 10’ or more. The attendant parked my car next to a spot, the exact size as my spot which had a midsized car in it. It’s a scam! FYI…the parking attendant was great!
29 januari 2026
horrible pick up experience
quick drop off, but when I went to pick up my car I had to wait for almost 10 minutes for someone to help me meanwhile they were sitting in the office at the computer. when one of the gentleman finally begins to help me and take my ticket and ask for my QR code that I prepaid he then said I needed to wait for someone else to help me instead. mind you it was 11 degrees outside and has already been waiting. I had to stress concern for long wait in the cold and lack of assistance and then he decided to help me.
30 januari 2026
Dont Trust this garage …
I was charged an extra $15.00 without being notified. When booked there was no mention of an extra charge. I’ve parked before in other Icon garages with this vehicle and never had to pay extra for a minivan. There’s was no signage as such or mention on the app.
I had no choice but to pay if not I would not get me vehicle. Very disappointed
4 februari 2026
The attendant said that lot was full
The attendant said that lot was full, regardless that I booked and paid in advance. Told me to cancel the booking, which in the app said “oops, something went wrong” after trying multiple times.
5 februari 2026
Misinformation
Admittedly, I arrived earlier than my paid reservation. This was never an issue in the past. The attendant was very professional as he explained he couldn’t let me in before my reserved time. Unfortunately, at this location you need to drive down a ramp underground. He instructed me to reverse up the ramp to the street. I’m not backing up a blind incline. My only option was to pay a second charge. No where in the app does it state you can’t arrive a few minutes early.
5 februari 2026
Detta är Trustpilot
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