Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

I've been using Icon for awhile now and the tool is quite impressive. The UGC videos are high quality, the team is very responsive when issues arrive. They are our trusted partner for asset generation... Se mer

Betygsatt 5 av 5 stjärnor

I’ve been working with Icon for a little over a year. I’m a firm believer that what you put into a partnership is what you get out of it — Icon has been an incredible partner in helping me maintain a... Se mer

Betygsatt 1 av 5 stjärnor

I signed up for a 3-day free trial and was offered a 4-week extension when I tried to cancel. Despite this agreement, they charged my card in full 3 weeks before the extension was set to end. This is... Se mer

Betygsatt 5 av 5 stjärnor

Pretty happy with them. They had a system upgrade around the time when we joined which caused some delays, but generally the experience has been positive! They respond to our feedback pretty fast, and... Se mer


Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

59 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great ads service

We have been working with Icon for a few months now and we have seen great improvements in our ads. The team is so helpful and wants you to succeed. It’s been a great partnership and we appreciate them.

12 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great experience

Icon is an enthusiastic and communicative team that has delivered great UGC content, implementing our ideas and revisions clearly!

12 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love the Icon Team!

The Icon team has been such a great crew to work with. They are very willing to be invested in and understand our brand - which allows our ads to turn out awesome!

12 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Experience

We have been using icon for over a month now and have had a great experience with their UGC creators. There has been some minor inconveniences because of website and flow updates, but their team has always been responsive and fixed any issues we have had. Overall, I'm not sure why there are so many negative reviews other than it was a new company trying to work some kinks out. For us, right now, icon has been great.

12 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I signed up for a 3-day free trial and…

I signed up for a 3-day free trial and was offered a 4-week extension when I tried to cancel. Despite this agreement, they charged my card in full 3 weeks before the extension was set to end. This is a direct breach of their own offer. To make matters worse, there is no way to reach a human representative; their customer service is non-existent. This feels like a predatory "subscription trap." Avoid this service if you value your time and money.

29 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

dreadful

dreadful - total scam. I signed up for the three day trial, then couldn't even access my account once they had my credit card details to cancel it. Like other reviewers here - this is a total sham operation - avoid at all costs

1 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I would give 0 stars if I could

I would give 0 stars if I could. Don't ever dare to share your credit card details with them - they will charge it regardless whether you try to cancel or not. They don't answer cancelation emails, their support is a joke and their website does not offer anywhere a way to cancel. It's a huge scam - stay away as much as you can. With this level of service, they will go bankrupt in no time.

4 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Tried it because my boss asked me to…

Tried it because my boss asked me to and it was a total fail. Nothing worked as they said it should. You can't edit any of the ads. Half the time they don't even load. I messaged support and they said "it was a known issue and they'll pass it along to the eng team". No actual help or a timeline for things to be fixed. The bad ai ads did provide some entertainment for me and my coworkers. We had many laughs over the fails.

Then I cancelled within the 3 day free trial and they charged us $199 for "50% off 3 months" which I never agreed to. Very scammy

23 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Not What It Seems

AI generated ads make Icon AI look great but don’t be fooled. I signed up for the trial, canceled before it ended, and still got overcharged. When I reached out for help I found out that the entire team I had worked with had recently quit, which says a lot.

The hype on LinkedIn seems inflated by paid bots or fake accounts. I fell for it and regret it. The CEO’s posts are concerning, especially since he encourages people to drop out of college to join his company despite the clear internal issues and high turnover.

Save yourself the trouble and run in the opposite direction.

2 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Extremely buggy and low quality

Glitchy, buggy, incredibly annoying how it will close you out of your ad mid-edit for no reason at all.

Additionally, 1/2 responses were either GTP hallucinations or just didn't output anything at all .

I have not been this frustrated with a piece of software since download a microsoft family license through a VPN with a forgotten password.

Static ad generation MIGHT BE useful, but can't work for video .

Would be so incredible if the team took one of the seven weekdays to make useable features or debug.

28 september 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer