Hyrox Omdömen 50

Wir sind extra aus Deutschland nach London gereist, um an einem HYROX-Event teilzunehmen – leider war die Erfahrung sehr enttäuschend.
Wir haben keine konkrete Startzeit per E-Mail erhalten. Auch unsere aktive Suche auf der offiziellen Website unter Eingabe von Vorname, Nachname und Division führte nicht zum Erfolg. Zusätzlich haben wir den Support rechtzeitig kontaktiert, erhielten jedoch keine Antwort.
Am Veranstaltungstag wurde uns die Startzeit erst wenige Stunden vor dem Rennen mitgeteilt. Gleichzeitig erhielten wir irrtümlich eine „You did it“-E-Mail, die normalerweise erst nach erfolgreicher Teilnahme verschickt wird. Diese fehlerhafte Nachricht führte zu weiterer Verwirrung und Stress, HYROX hat diesen Fehler selbst zugegeben.
Aufgrund der unzureichenden Kommunikation und der kurzfristigen Informationen war es uns unter keinen realistischen Bedingungen möglich, am Event vernünftig teilzunehmen – insbesondere mit Blick auf Check-in, Aufwärmen und die Organisation in einer fremden Stadt.
Trotz dieser offensichtlichen Fehler und des Eingeständnisses wurde jegliche Form von Kulanz oder Entschädigung abgelehnt.
Insgesamt zeigt diese Erfahrung klare Mängel in Organisation, Kommunikation und Kundenservice, die bei einem internationalen Event dieser Größenordnung nicht akzeptabel sind.

Ordered 2 pairs of sweats for my friend’s birthday — we do matching sets every year. This year was special because we competed in our first HYROX event, so I was genuinely excited about this gift.

I ordered size S first, which arrived fine (a bit slow — over 7 days), but delivery itself was smooth through their third-party carrier (Uni Uni). Based on fit, I immediately ordered two size M so I could compare before gifting.

This is where everything fell apart.

The M package was supposed to arrive the Tuesday before her Saturday birthday. Tuesday comes — failed delivery, marked “return to warehouse.” Same exact address and delivery setup as the week prior. No explanation.

I try contacting customer service — no real support, just bots and zero answers. I call — stuck in loops. I email multiple times — no response. Tracking then says “out for delivery” Thursday and Friday… nothing shows up. No updates. No ETA.

Birthday comes, no gift.

Neither Uni Uni nor HYROX followed up. HYROX said they’d “reach out” to the carrier — and then completely ghosted me. As far as they knew, the package was still missing.

It randomly shows up Sunday afternoon — late and completely useless at that point.

At this stage I almost returned everything out of frustration.

Then comes the return process:

I return both size S sets in ONE package, using ONE return label — and still had to pay $14 in postage (on a $170+ item… seriously?). Weeks go by — no updates. I reach out and get generic “please wait longer” responses.

Finally, I get confirmation the return was processed… but only ONE item was refunded.
Both were in the same box.

Now I’m being asked to provide a postage receipt as “proof.” Proof of what exactly? That I shipped the package you already confirmed receiving?

This entire experience has been exhausting, disorganized, and incredibly frustrating. Between unreliable shipping, nonexistent customer service, and a messy return/refund process — this was way more effort than it should ever be for a basic order.

Ordered 2 pairs of sweats for my friend’s birthday — we do matching sets every year. This year was special because we competed in our first HYROX event, so I was genuinely excited about this gift.

I ordered size S first, which arrived fine (a bit slow — over 7 days), but delivery itself was smooth through their third-party carrier (Uni Uni). Based on fit, I immediately ordered two size M so I could compare before gifting.
This is where everything fell apart.

The M package was supposed to arrive the Tuesday before her Saturday birthday. Tuesday comes — failed delivery, marked “return to warehouse.” Same exact address and delivery setup as the week prior. No explanation.

I try contacting customer service — no real support, just bots and zero answers. I call — stuck in loops. I email multiple times — no response. Tracking then says “out for delivery” Thursday and Friday… nothing shows up. No updates. No ETA.

Birthday comes — no gift.

Neither Uni Uni nor HYROX followed up. HYROX said they’d “reach out” to the carrier — and then completely ghosted me. As far as they knew, the package was still missing.

It randomly shows up Sunday afternoon — late and completely useless at that point.

At this stage I almost returned everything out of frustration.

Then comes the return process.
I return both size S sets in ONE package, using ONE return label — and still had to pay $14 in postage (on a $170+ item… seriously?). Weeks go by — no updates. I reach out and get generic “please wait longer” responses.

Finally, I get confirmation the return was processed… but only ONE item was refunded.

Both were in the same box.

Now I’m being asked to provide a postage receipt as “proof.” Proof of what exactly? That I shipped the package you already confirmed receiving?

After being asked for proof, I reformatted the photo to a PDF under 3MB like requested — and was then told it still wasn’t showing on their end. I asked if I could email it instead since clearly their messaging platform isn’t working… no response. At this point, it’s honestly laughable.

This entire experience has been exhausting, disorganized, and incredibly frustrating. Between unreliable shipping, nonexistent customer service, and a messy return/refund process — this was way more effort than it should ever be for a basic order.

Really infuriating, especially for a brand tied to such a strong fitness community.

I will NEVER order from them again. And truthfully, this experience alone makes me reconsider ever competing in HYROX again. If you’re going to charge premium prices, then your customer service, systems, and overall experience BETTER match that, not fall apart at every single step.

I will never order from this company again. We placed order number 737987438 and it was delivered fairly quickly to the Netherlands. I live in Spain and it was a gift for my daughter. We needed to return some items, but no matter what we tried, it did not work because the system would not accept the order number. Eventually we went through a lot of effort to reach customer service, because you have to keep logging into your account and it takes a long time before they respond.

Since the return could not be initiated through the order number, we were given a different QR code. We sent everything back properly.

However, we are not receiving our refund. We have the PDF with the QR code and we have the proof of shipment. Every time I ask about the refund, and I can see that the package was delivered to them on March 4th, they ask me to upload the proof of shipment. I do that, then it takes another two days. When I ask again, a different colleague asks me to upload the proof of shipment again.

This has been going on for two weeks now. I will never order here again, because they simply do not process refunds.

Complete money grab, have no interest in the person or circumstance whatsoever. We own a gym and will be steering all members away from this.

£254 for a doubles ticket that can’t be refunded for Glasgow. Then get a start time of 4.40pm on a Sunday evening! £14 of the ticket price was for an admin fee which seems excessive. They’re obviously selling far too many tickets to milk as much money as possible. Won’t be signing up again

Ce qu'il faut savoir c'est que les organisateurs de ce mouvement appelé Hyrox sont des gens mauvais dont le seul objectif n'est de ne générer QUE du business et ils n'en ont rien à faire de l'éthique sportive. Tout se paye une fortune. L'inscription et même pour assister c'est 20 balles. Même un candidat qui a payé sa place ne peut pas aller supporter son collègue qui passe un autre jour. Il faut repayer une place de spectateur. Une honte ! Ils vendent du sport comme d'autres vendent de la drogue sauf que là c'est ''légal' mais aucune morale !

Har skrevet til kundeservice da min makker desværre er kommet på hospitalet og ikke har mulighed for at deltage.
Deres svar er at billetten kun kan ændres via min makkers mail, da han er den oprindelige køber af vores herre double tilmelding.
Har fortalt dem at min makker ikke har adgang til sin mail grundet hans tilstand på hospitalet.
Meget meget umenneskelig oplevelse at få sådan et svar retur i sådan en situation.

Nous avons participé récemment à Hyrox et souhaitons partager notre expérience concernant la gestion des retards.

Nous sommes arrivés 5 minutes après le début de notre wave. Résultat : impossibilité d’intégrer la vague prévue et obligation de racheter un billet complet pour la suivante, 1h plus tard. Aucune alternative ou geste commercial n’a été proposé.

L’événement en lui-même est très bien organisé et l’expérience sportive est de qualité. Cependant, la rigidité totale pour un retard mineur laisse un sentiment de manque de considération et contraste avec l’esprit communautaire que l’on attend d’une telle compétition.

Nous espérons que ce retour sera pris en compte, car un peu de flexibilité dans des situations mineures renforcerait encore la satisfaction et la fidélité des participants.

Hyrox toujours à la recherche de nous faire dépenser plus…
Malgré nos nombreuses courses en duo avec mon conjoint nous voulions cette fois ci en faire une en solo, pas disponible le même jour, aucun soucis, mais malgré que nous sommes tous les deux des participants nous devons en plus acheter des tickets spectateurs car nos simples billets ne suffisent pas.

De leurs côtés, aucun moyen de faire un petit geste

Machine avar d argent, service client nul, il reconnaissent nous voir juste comme une carte bancaire.
Avec ma compagne nous avons pris beaucoup de courses, et pour une fois où nous avons voulu la faire en solo au lieu de duo nous n'avons pas pu choisir nos jours de passage et irok nous a donc obligé à acheter des billets spectateurs pour venir se soutenir mutuellement alors que nous avions tous les deux des billets d'athlètes participants, nous avons pris à chaque fois le pack photo, consommé sur place, acheter des vêtements au shop, et là ils nous disent que c'est comme ça et pas autrement c'est une honte !

My purchase was a mistake and I contacted them almost immediately after noticing the error 2 MONTHS BEFORE OF THE COMPETITION. I have acted in good faith, provided the required information, and followed every step indicated, yet I have not received a concrete solution.

I respectfully request a definitive resolution — either a correction of the registration/ticket category or a refund. It is very frustrating to be redirected between parties without a clear outcome.

Please review my case again and provide a final response and solution as soon as possible. I am keeping record of all communications.

Thank you for your time and prompt attention to this matter.

HYROX’s Charity ticket policy is a trap. I bought two tickets in good faith and was never clearly told that each required $600+ fundraising per person and could never be converted to Open, even if I pay the difference.

When I contacted them immediately and offered to pay the difference, they refused all solutions: no refund, no transfer, no credit, no deferral.

This is absurd and predatory. Participants are forced to pay exorbitant amounts or lose their money, all for a “charity” ticket that misleads you. HYROX prioritizes profit over fairness.

Do not trust them. Read the fine print carefully—you will regret it otherwise.

I requested a refund from a voucher used, from a purchase THEY cancelled. It came with a reasonable time, but I had to ask several times. The upsetting factor was that day after day they kept saying "in the next 24h I will be created to your account" for 4 times. If you can't commit to a timeline, don't promise. I want to race my next race with the new shoe model, and I had to buy without using the voucher discount to have It in time.

HYROX refused a refund or even a name transfer after my friend was diagnosed with lymphoma and unable to race due to her starting treatment. They relied solely on a no-refund/no-transfer policy and showed no flexibility or compassion. This was not a casual cancellation but a cancer diagnosis.

Extremely disappointing and a complete lack of humanity. I would urge others to be aware of how rigid HYROX is when serious illness is involved. Only interested in money and profit with a lack of empathy.

Koop een spectator ticket voor het Rotterdam event - op de dag dat deelname tickets voor het Rotterdam event ook live gaan. Blijkt dat toch voor het Amsterdam event te zijn… Slecht aangegeven. Mail ik de customer service, krijg ik gewoon heel kortaf terug dat ze geen refunds en geen wissels doen, nog een keer bericht - nu is er “geen discussie over mogelijk”. Sorry hoor maar wat is dat voor iets raars?

Leider extrem unsympathisch im Mailverkehr. Null Kulanz auch im Fall einer schweren Verletzung konnte nicht jemand anderes statt mir im Double teilnehmen (Kreuzband Meniskus Operationen). Somit konnte weder ich (was ich ja noch verstehe) noch meine Kollege teilnehmen.

Ich hatte zu diesem noch 2 andere Hyrox Events geplant welche ich aber auch nach meiner Genesung nicht nicht nachholen werde, da ich das Gefühl habe beim Event get es nur um Geldmache und nicht Sport. So ein Verhalten habe ich noch von keinem anderen Sprotanbieter erlebt.

Alles was mir gesagt wurde war, " leider habe ich den Vetrag unterschrieben somit können sie nichts tun". Es ist auf einem Level unsympathisch, dass es fast schon lustig it. Der Umgang tat fast mehr weh als der Sturz.

Horrible would NEVER do it again. Referees were extremally unprofessional, signs did not work, tracker was incorrect, laps were not clear. Extremely commercial. Has nothing to do with sports it has just become a money machine very sad..

Incorrect t-shirt size, no response after 2-3 weeks and no contact information.

Shocking computerised customer service, clearly a money making ploy, with no care for the athletes!

My partner & I had booked onto our 2nd race at the Manchester Hyrox Doubles in Jan26, but I was rushed to hospital this week and had to have surgery to remove my appendix, which meant I wouldn’t be able to compete.

We contacted Hyrox directly to try and change the name so my partner could still compete or re-sell the tickets, which was met with a decline from the shocking customer service team, as we had not booked the flex ticket (as we had no intention of cancelling).

What a poor issue resolution service, I will not be booking another Hyrox - clearly more bothered about revenue than repeat business.