Hello Larisa Andreea,
Thank you for sharing your experience. However, your message lacks the specific details needed to verify your situation, such as your representative's name, your account ID, or any supporting communication. We cannot process your claim without this information.
Additionally, we kindly remind you that your message includes a reference to a third-party service, which violates our platform's guidelines. We request that you remove this mention to avoid any further issues. Failure to do so may result in us needing to escalate the matter to moderation.
If you are genuinely seeking assistance, please contact our Support Team with the relevant proof (correspondence, screenshots, account details) so we can thoroughly investigate your claim.
Thank you for understanding.
Best regards,
Customer Support Team