Hug Boilers Omdömen 

A great experience with HUG. Chris their surveyor went out of his way to visit late evening to give me a quote for a Viessman boiler and new radiators. Very reasonable price and long guarantee and servicing. Days later Scott and his team arrived to install and worked very well and cleanly and all were great people including the young ones. Thanks to all

Paul turned up promptly, identified issues relating to best way to fit the boiler and discussed them with me then went ahead and fitted the boiler without losing any time.

All done and working again about half a day later.
Very helpful.

The boiler installation went smoothly from start to finish. A big shout-out to Rachel in customer service; she was amazing at addressing our many concerns and uncertainties, ensuring everything was handled perfectly. Our installer, Tom, was brilliant. He was incredibly professional and efficient. It even happened to be his birthday, and we were so glad we could share a piece of cake with him!

i wish i could rate this company negative. I had an amazing experience with company in the past until most recent installation. What a mess this company has turned into. While installing boiler, Engineer named Paul damaged waste pipe which lead to kitchen ceiling damage. it took 5 trips for an engineer to start the boiler, i am not sure if Hugboiler buying cheap/faulty and installing. Even till to date their electrical engineer never turned up to install thermostat. Customer Service has no understanding what is called empthy. I lost 3 weeks rent, paid 2K for boiler and also ended up paying for plumber to fix the toilet. i would recommend staying away from this company.

Really reliable and delt with all my issues straight away, Had new boiler in 24hours

We had a new Viessmann Vitodens 100-W system boiler installed on 02/2026 just over a month ago by HUG. The engineer was did a great job on removing the old boiler and installing the new one with very little mess. So far we are very pleased with the installation and boiler which is efficient, modern and easy to use. The hot water throughput seems higher than our old boiler, domestic hot water and radiators both heat up very quickly, and it is WiFi enabled so checking on how the system is functioning is easy through the app. When running the boiler is quiet compared to other makes of boilers we have had. The 12year warranty and 3 year free servicing is great.

My boiler was sorted really fast and efficiently. The place was left clean and tidy. Communication was brilliant and the engineer arrived in a timely manner.

Quick, professional work performed under the load of a gravity system on a combi boiler. I can wholeheartedly recommend this company. I am very satisfied.

I was very happy with all the people I dealt with but the new gas pipes seemed too small and not at all as they should be.
I asked for them to be checked over and after Luke redid them yesterday I have to say I am very happy with the service.
Chris also has been a huge help and always there to deal with any problems

DO NOT TAKE A SERVICING PACKAGE!
Annual servicing has to be booked months in advance,
day of servicing engineer can't start his van. Servicing re- booked. This time the engineer phones in sick. Asked for refund.......no can do! Servicing re-booked.
Can't wait to hear the next excuse!!

Had several quotes and opted for Hug.
(1) No hidden extras, everything included in the quote.
(2) A home visit with a gas engineer to discuss choice of new boiler, and a full survey regarding the refit. Also arranged a date of our choice for the refit.
(3) A local Gas Safe engineer (Craig) installed the new Viessman boiler. All aspects Craigs work could not be faulted. It was a long job, and after he had finished (apart from the new boiler) you would not know he had been.
(4) A qualified Electrician fitted the new Thermostat.
agin no fuss or mess.
(5) Hug dealt with all registrations including Gas Safe, and all warranties, plus a 5 year annual service with Hug.

My initial conversation with Jason was helpful. However a few mix ups with the installers. Mistakingly still went ahead. 3 years ago. In Feb 2026 had issues. Told to call the office. Call never returned 3 times. Called local boiler people who said call worcester bosch as have 10 year warranty. Worcester bosch said it wasn't fitted correctly. Still no response from hug boilers. So altho under warranty they wouldn't fix it. Had to call plumber again. So cost me £300 to correct it . Worcester bosch then fixed it. But without heating and hot water for 2 weeks!! Not happy at all with lack of help from hug. Would not use them again!!!

All very good from start to finish can't thank these people enough, a big thanks to Chris who sold me the Viesmann and yeah up to now a very good boiler not pushy and was courteous all the way through, also Craig the fitter another nice fella and Paul the spark brilliant oh and not forgetting the ladies on the other end of the phone very polite and top job!!! I would give hug Boilers 10 outta 10 and would recommend these people all day.

Every thing was done and sorted without any fuss or mess

I’m very impressed how the whole process went.
From the telephone enquiry, survey and the installation was all done and dusted with in a week. When completed I received the Viessmann 10 year warranty and the gas complaint certificates. I would recommend Hug anytime.

AVOID, they are absolute rubbish at installing viessman, they have left me 4 times with a broken boiler, DO NOT USE THEM

All good up to your 5 year service plan then they want cash but the sting in the tail is you only get 4 years service and it’s like that with them all they say, avoid or don’t take out there plans as it’s a con and they answer with the usual rubbish thinking the customer is stupid, pay for 5 get 4 no matter how the company dress it up

2nd time I have used Hug Boilers and again I have been impressed with their service and aftercare.
Salesman explained each stage and dates and they did what he said would happen on the dates. I will use again.

I received a competitive quotation on line for a quality boiler.
The office staff were then easy to deal with and were supported by a quality installation engineer.

We had a new boiler fit 9 years ago. The installation was really good. It’s been perfect ever since had the service done by them every year. But this year they let me down not turning up to do the service Excuses so unfortunately I have to go else where for my service. Which is a shame after good service all this time.